How GitLab's CTO adapts to company needs: Builder, Strategist, Guardian

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The best CTOs aren't defined by a single leadership style—they adapt to what their company needs right now. GitLab's CTO Sabrina Farmer breaks down three operational models: 1. Builder (create products customers want) 2. Strategist (align tech vision with market realities) 3. Guardian (protect customer experience through operational excellence). The key insight? Exceptional technical leadership never loses sight of the customer. Your technical architecture doesn't matter if your product doesn't solve their problems better than alternatives. Read more in link in comments ⬇️

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Jessica Reyneke

Data-Driven Operations Leader | EMBA | FBCS | Global Transformation | Scaling Platforms & AI Strategy

5d

"Have we taken the time to see things from our customers’ perspective? Encourage rotations for developers onto operations teams, or have technical team members sit in on customer-facing team stand-ups to learn firsthand about the challenges customers face." Loved this observation - Too often, roadmaps and OKRs in lean, development-focused teams prioritize throughput and feature delivery, unintentionally sidelining empathetic understanding of customers. Without opportunities to see challenges firsthand, technical teams risk designing solutions that miss real pain points. Rotations into operations or attending customer stand-ups aren’t just “nice to have”—they create critical feedback loops that align development priorities with true user needs. But can an untenable operational pace realistically accommodate this, and how do we ensure operational teams are fully on board to make it work?

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