Avanade

Connected experiences are becoming the foundation of great customer service. The real opportunity for AI lies not in adding more tools, but in helping information move across channels, systems and customer journeys in ways that eliminate friction and improve outcomes. Abi Sridhar our Global Customer Engagement GTM lead, shares his perspective on what it takes to move beyond isolated AI tools to a more connected service experiences for both customers and organizations. Read the article to get all the insights: https://lnkd.in/efm5_jE6

Connecting with industry leaders around the world. Here’s where we’re headed next👇

Connected information creates connected experiences 🚀 Polaris Inc. wanted to modernize its ERP and make it easier for dealers and employees to access the information they need. Using Microsoft Dynamics 365, we helped create a single source of truth across ordering, invoicing, shipping and fulfillment. The result is a better experience for employees, dealers and customers. Explore how Polaris turned information into business impact👉https://lnkd.in/efPaJz6K #AvanadeDoWhatMatters

Service is no longer just a support function. It's a growth engine. 🚀 Frontier Contact Center brings together human expertise, AI agents and connected data to help organizations deliver more intelligent experiences at scale. Learn more 👉https://lnkd.in/epkUgKvv

Starting the week strong we’ve got a few thoughts on what’s kinda chic ✨ Now we’d love to hear yours⬇️

Together with Accenture, we’ve been named Leaders in the Everest Group Microsoft Azure Services PEAK Matrix® Assessment 2026 and positioned at the top for market impact and vision and capability. This recognition reflects our commitment to helping organizations move beyond migration and modernization, building the foundation for a new era of AI-powered business reinvention. #AvanadeDoWhatMatters

Catch up on four stories making headlines this month. 👇 Katy Brown, Microsoft Corporate Vice President, joins Avanade’s Board of Directors https://lnkd.in/gW97xcy7 Gord Mawhinney, MA, ICD.D, Avanade President, The Americas, details how responsible AI governance can become a competitive advantage https://lnkd.in/gCGzgZXN Rob Want, Consumer Goods & Retail Industry Director at Avanade, explains why retail AI pilots fail to scale https://lnkd.in/gZG3KvPm Chris Howarth, Avanade CEO, shares how our New Horizon strategy is accelerating mid-market growth https://lnkd.in/gcb3rd9j #AvanadeDoWhatMatters

Together with Accenture, we’ve been named Leaders in the Everest Group Microsoft Azure Services PEAK Matrix® Assessment 2026 and positioned at the top for market impact and vision and capability. This recognition reflects our commitment to helping organizations move beyond migration and modernization, building the foundation for a new era of AI-powered business reinvention. #AvanadeDoWhatMatters

Emojis that don't exist... but probably should 🤔 We took a look at the technology, collaboration, and innovation shaping today's workplace and turned them into emoji concepts. Now it's your turn. Which one belongs on every keyboard? And what emoji are we still missing? Drop your ideas below 👇

Service may be your most powerful competitive advantage. 🚀 In fact, 64% of customers say service quality is the most important differentiator for companies. Customer service is no longer just a support function—it’s a growth engine. Leading organizations are building more connected service experiences with human expertise, AI agents and customer context working together across every interaction. Learn how Frontier Contact Center helps reshape service at scale➡️ https://lnkd.in/epkUgKvv