Contentsquare

Stop guessing. Start testing. 🚀 Your team spent weeks on that new design—but is it actually ready for real users? Testing your website prototype is the secret weapon to spotting friction before you hit “live.” Learn the 6-step framework to go from "gut feeling" to "data-driven" and build a site your users will actually love. Check out the full guide here: https://okt.to/OPCyr6 #UXDesign #UserTesting #ProductDesign #ConversionRateOptimization

In the world of luxury, every second counts—and so does every click. ⌚️✨ Breitling is legendary for its precision in watchmaking, and they’ve brought that same level of detail to their digital experience. By using Contentsquare, the Breitling team moved away from subjective "gut feelings" and toward data-driven decisions. The results speak for themselves: ✅ +17% sales uplift from boutique appointments. ✅ +63% more traffic to key partnership pages. ✅ +164% increase in collection engagement. Swipe through to see how they transformed their digital "jungle" into a seamless journey. ➡️ #CustomerExperience #DigitalTransformation #Breitling #UXDesign #DataDriven

As customer journeys shift toward conversation, Contentsquare is closing the gap between what customers say and what they actually do. We now capture every support ticket, call, and chat—further enriched by social posts and reviews. For the first time, brands can connect conversational sentiment directly to digital behavior and business impact. 💡 Why this is a game-changer: - Voice of Customer: Understand exactly where friction occurs and how users feel. - Unified Journeys: See how customers move between chats and your website. - Prioritization: Identify which UX changes will drive the biggest boost in loyalty and ROI. Stop guessing and start listening. 🚀 🔗https://okt.to/95mjDc #AI #CustomerExperience #ConversationIntelligence #Loris #Contentsquare #DigitalTransformation #VOC

Tired of legacy systems holding back your data insights? Mercedes-Benz USA knows the feeling. As a 140-year-old brand, they were juggling legacy analytics tools, data silos, and constant migrations. Nothing was connected, so it was impossible to get a complete view of their customer journey. That’s why they decided to partner with Contentsquare. Using our next-gen experience analytics and AI-powered insights, the luxury automaker: → Gave marketing and product teams instant access to their own data. No more waiting weeks for reports. → Built a culture of curiosity and accountability, where teams explore insights daily through heat maps, funnels, and AI-driven queries. → Cut decision-making time from weeks to days, speeding up UX fixes and campaign wins. No more data gaps. No more silos. Just fast, insight-driven decisions. #Analytics #LegacySystems #CX

Most analytics platforms promise fast value but deliver a months-long slog. 😴 At Contentsquare, we do things differently. We’ve seen hundreds of customers move from "just getting started" to "measurable business wins" in exactly 90 days. The secret? A two-phase approach that focuses on building a trusted foundation and shipping quick, high-impact wins. Swipe through to see the timeline we use to help brands turn digital behavior into revenue—fast. ➡️ #ProductAnalytics #DigitalExperience #TimeValues #ROI #Contentsquare #DataStrategy #UXOptimization #CustomerJourney

They say the best ideas happen outside the four walls of a conference room. 🏙️ Taking our first "strategic alignment" of the season to the rooftop to soak in some NYC vitamin D. Proof that the views are better when the team is winning. #CompanyCulture #RooftopSeason #WeAreCSQuad #LifeAtContentsquare

It’s not “customer experience” you should be worried about. It’s the “customer’s experience.” ServiceNow’s Head of Global Innovation Brian Solis, absolutely blew our minds at last year’s CX Circle NYC with a simple reminder. The most powerful experiences don’t come from better funnels, faster clicks, or smarter AI. They come from emotion. Translation: If you want to create a lasting relationship with your customers, you can’t design CX from the inside out. Use AI to personalize at scale and design with empathy that sparks connection. That’s how you leave a lasting impression. What’s a brand interaction that you’ll never forget? Drop your answer in the comments. 💬 #CX #AI #Personalization

What a day! We gathered the brightest minds in digital experience for a day packed with insights, innovation, and (thankfully) plenty of Dutch sunshine. The Amsterdam leg of Contentsquare’s CX Circle World Tour brought together over 350+ CX leaders, marketers, and data enthusiasts to explore the next frontier of customer experience. A massive shoutout to our partners who made the day possible: valantic, Kameleoon, Level Access Lifts Ltd, and Mastercard Dynamic Yield, along with the Contentsquare team. Ready to be part of the next big conversation in CX? Join us as the tour continues—find a CX Circle in a city near you and secure your spot today! 👉 https://okt.to/1GzJZM #CXCircle #CXCircleAmsterdam #DigitalExperience #CX

Adobe Summit is full of teams chasing better customer experiences—but knowing what is happening is only half the battle. The real advantage comes from understanding why. That’s exactly what Erin Aldinger Simpson and her team at The Company Store (by Home Depot) have figured out. By combining behavioral data with traditional analytics, they’ve built a more complete view of the customer journey: • Adobe Analytics tracks site performance and traffic • Contentsquare reveals the “why” behind user behavior • Dynamic Yield powers experimentation With capabilities like zoning analysis, session replays, journey analysis, and AI-powered insights, their team uncovers friction points and opportunities that traditional analytics alone can’t surface. It’s a shift from making decisions based on assumptions… to making them based on real customer behavior. Stop by our booth #2548 to meet Erin, ask questions, and learn how her team is leveraging Adobe Analytics and Contentsquare to drive impact. #AdobeSummit #BehavioralData #CX #AI

Contentsquare is at Adobe Summit this week in Las Vegas! 🎰 Did you know 35% of online experiences end in frustration? Even with AI-driven personalization, the big question remains: what’s getting in your customer’s way? Stop by our booth, grab a Nerf gun, and take aim at user frustrations. 🎯 You might also walk away with something from our favorite customer brands like OLLY PBC, Diptyque Paris, OLAPLEX, and more. See you at Adobe Summit! 🚀 #AdobeSummit #ExperienceMaker #CustomerExperience #Analytics #Contentsquare