Cloud Operations Engineer | Certified Kubernetes Administrator (CKA) | Chennai, India
DevOps Engineer specializing in cloud-native infrastructure, Kubernetes orchestration, and production SaaS operations. Experienced in managing multi-tenant platforms across AWS and Azure with focus on reliability, automation, and scalability.
- ☁️ Cloud Operations: Managing production SaaS platforms across AWS & Azure serving enterprise clients
- 🎯 Kubernetes & Orchestration: Production K8s deployments, NGINX Ingress, Helm, container orchestration
- 🔧 DevOps & Automation: CI/CD pipelines, YAML workflows, infrastructure automation, Linux administration
- 📊 Monitoring & Observability: New Relic implementation, performance metrics, alert optimization
- 🛡️ Security & Compliance: Monthly patching, vulnerability management, security hardening
- 🚦 Incident Management: L1/L2 production troubleshooting, root cause analysis, rapid resolution
Cloud Operations Engineer @ Awan Infotech, Chennai (Apr 2024 – Dec 2025)
Key Achievements:
- 🎯 Managed production SaaS platforms across AWS & Azure serving enterprise clients
- 📈 Maintained 99.9% uptime through proactive monitoring with New Relic
- 🐳 Led VM-to-Kubernetes migrations for containerized application deployments
- 🔄 Executed CI/CD workflows using YAML pipelines for multi-tenant environments
- 🛡️ Performed monthly security patching reducing vulnerability exposure across 50+ servers
- 🚦 Configured NGINX Ingress controllers and managed DNS via Cloudflare
- 🔧 Resolved 100+ production incidents with log analysis and Kubernetes debugging
Technical Responsibilities:
- Monitored distributed applications using New Relic, analyzing performance metrics and optimizing alerts
- Supported on-prem to cloud migration initiatives including S3 backup retrieval and tenant provisioning
- Validated application releases across non-production and production environments
- Configured and maintained multi-tenant and single-tenant architectures
- Collaborated with DevOps, database, and application engineering teams during escalations
- Maintained operational documentation, SOPs, and incident knowledge base
Key Projects:
Multi-Tenant SaaS Platform (ISM)
- Technologies: AWS, Azure, Docker, Kubernetes, NGINX Ingress, Cloudflare, New Relic
- Supported large-scale platform with containerized deployments and automated CI/CD
- Performed Kubernetes debugging, ingress configuration, and DNS management
- Contributed to cloud migration workflows and traffic cutover processes
Single-Tenant Premium Hosting (CSM)
- Technologies: AWS, Azure, Linux, Monitoring & ITSM Tools
- Managed dedicated VM deployments with monthly OS and security patching
- Ensured compliance, high availability, and rapid incident response
- Certified Kubernetes Administrator (CKA) — The Linux Foundation
- Microsoft Azure Fundamentals (AZ-900) — Microsoft
- Kubernetes Fundamentals (LFS158) — The Linux Foundation
Cloud Platforms
Containers & Orchestration
DevOps & CI/CD
Monitoring & Tools
Programming & Scripting
Operating Systems & Databases
Cloud Infrastructure:
- Multi-tenant SaaS architecture
- AWS (EC2, S3, RDS, CloudWatch)
- Azure (VMs, Storage, Monitoring)
- Infrastructure migrations (on-prem to cloud)
Kubernetes & Containers:
- Production K8s cluster management
- NGINX Ingress configuration
- Helm chart deployments
- Container orchestration & debugging
DevOps Practices:
- CI/CD pipeline implementation
- YAML-based workflows
- Infrastructure automation
- Configuration management
Monitoring & Incident Response:
- New Relic observability
- Performance optimization
- L1/L2 production support
- Root cause analysis
Security & Compliance:
- OS and security patching
- Vulnerability management
- Access control & authentication
- Compliance maintenanceB.E. Electrical and Electronics Engineering
Mepco Schlenk Engineering College | 2023
- 📚 Advanced Terraform and Infrastructure as Code
- 🚀 GitOps workflows with ArgoCD and Flux
- ☁️ AWS Solutions Architect certification preparation
- 🔧 Service Mesh technologies (Istio, Linkerd)
- 📊 Prometheus & Grafana for advanced monitoring
📍 Chennai, Tamil Nadu, India | 📧 mmshaf21@gmail.com | 📱 +91 7598946094
