🎯 Founder | Program Manager | AI & Cloud Delivery Leader | PMP® Certified
I’m a results-driven Program Manager with 8+ years of experience leading global AI, Cloud, and platform initiatives. I specialize in delivering strategic programs that drive measurable business outcomes by aligning cross-functional teams, stakeholders, and technology platforms.
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🚀 Strategic Program Leadership
Led global rollout of a Generative AI customer-support chatbot across 5 countries, enhancing CSAT and automation adoption. -
🌐 AI & Cloud Platform Delivery
Managed vendor integrations (Kore, Genesys), AWS migrations to reduce latency, and launched Canada’s IVR system with zero downtime. -
🛠 Agile Optimization & Process Automation
Boosted delivery velocity by 25% by introducing Scrum practices and automated QA pipelines (Cypress), reducing cycle time by 3 days. -
📈 End-to-End Product Launches
Delivered a marketing CMS and email automation system sending over 200M messages globally, driving digital transformation at scale.
Domains: Cloud | AI | E-commerce | Martech | Customer Experience
PM Frameworks: Agile | Scrum | Risk Management | PMO
Tech & Tools: Jira | Confluence | Power BI | Tableau | Java | REST APIs | Cypress
- 🏅 PMP® – Project Management Institute
- 🎓 M.Sc. in Information Systems – Murray State University
💡 "I turn chaos into clarity, roadmaps into results, and ideas into impact."
