I'm an IT professional with hands-on experience supporting users, systems, and infrastructure across identity management, endpoint administration, and Microsoft 365 environments. My background spans direct end-user support, sole ownership of IT operations for a 24-person organization, and building automation that removes repetitive manual work from IT processes.
I hold an ITIL 5 Foundation certification and a Diploma in Software Development, which gives me an unusual combination for this field: I don't just follow a support runbook, I can script the fix, automate the recurring ticket, and read the underlying system well enough to explain why something broke, not just how to reset it.
One example: during the July 2024 CrowdStrike global outage, I independently diagnosed and resolved the issue across every affected point-of-sale terminal at my site by entering Windows Recovery Environment and removing the corrupted driver file, restoring full operations with zero downtime, without waiting on vendor guidance.
I'm currently deepening my hands-on skills in Microsoft Entra ID, Intune, and Microsoft Graph automation, and working toward Azure certification (AZ-900 → AZ-104).
Core areas
Identity & Access Microsoft Entra ID · Active Directory · RBAC · Conditional Access · MFA · SSPR
Endpoint Management Microsoft Intune · MDM/MAM · Windows · macOS · Linux
Automation PowerShell · Microsoft Graph API · Python
IT Service Management ITIL 5 Foundation · ServiceNow · Incident/Problem/Change
Security Least privilege · Defense in depth · PCI DSS awareness
Development background JavaScript · React · HTML/CSS · C++
- 🔭 Currently building: Identity & Device Lifecycle Lab, an Entra ID + Intune + PowerShell automation project
- 💬 Ask me about: Entra ID/Intune administration, IT automation with PowerShell and Microsoft Graph, or troubleshooting under pressure
- ⚡ Outside of work: music and football, both good for staying sharp between tickets
📧 mehedi.developer@icloud.com 🌐 mehedithedev.vercel.app
