Website and Apps Help

Website Help & Troubleshooting

Frequently Asked Questions

How do I access Post Sports Plus?

To read exclusive Post Sports Plus articles, make sure you are logged into the website using the exact email address tied to your active subscription. Once authenticated, the premium content will unlock automatically.

Why can’t I leave a comment?

To participate in our community discussions, you must be registered and logged in to your New York Post account  – please note that you can use the same account across our sites (NYPost.com, PageSix.com, Decider.com, CaliforniaPost.com). Simply use the “Log In” button at the top of the page to sign in and start commenting. If you don’t have an account, you can create one for free.Simply use the “Log In” button at the top of the page to sign in and start commenting. If you don’t have an account, you can create one for free.

Resolving Common Login Issues

If you’re having trouble logging in to your account, it may be related to confusion between your email address or the login method you used. This guide will help you troubleshoot and resolve most issues.

Why can’t I log in?

Common login issues arise when:

  • You’re using a different email address than the one associated with your account;
  • You signed up with a social login (e.g., Google, Apple, Facebook) but are trying to log in with email/password, or vice versa;
  • You forgot your password and haven’t reset it;

Did I use a social login (Google, Apple, Facebook)?

If you registered using a social login:

  • You must use the same social login option every time you access your account;
  • Logging in with email/password won’t work unless you’ve created a password for the same account;

How to check:

  • Search your email inbox for a confirmation email or a newsletter to determine if it was linked to a social account;
  • If you used Google, Apple, or Facebook, try logging in via their respective buttons on the login page;

Am I using the correct email address?

Ensure you’re entering the email address you used during registration. It’s common to mix up personal and work emails.

Tip → Search your email inbox for messages from us (e.g., confirmation emails, newsletters). These emails will help you identify which address is linked to your account.

I forgot my password. What should I do?

If you’re logging in with email/password and can’t remember your password:

  • Go to the “Forgot Password” page;
  • Enter your email address and follow the instructions in the reset email;
  • Check your spam or junk folder if you don’t see the reset email within a few minutes;

Can I switch from social login to email/password, or vice versa?

Currently, accounts are tied to the login method you chose during subscription/registration. You can’t switch directly, but you can create a new account using your preferred method.

What if I still can’t log in?

If you’ve tried the steps above and still can’t access your account, please email us directly at customerservice@nypost.com and our team will respond shortly. If you are seeing any specific error messages, please pass those along with your email.

iPad Help & Troubleshooting

Frequently Asked Questions

How do I get the New York Post for iPad application?

The New York Post for iPad application is free to download. To install the app, visit the Apple App Store. Access to the content within the app requires an active subscription.

How much does the New York Post for iPad application cost?

The app download is completely free. To initiate your 30-day free trial, you will be asked to select one of the subscription options below. You will not be charged during your trial and can cancel at any time. Once the 30-day trial ends, your selected plan will automatically begin billing at the standard rate:

  • One Month Subscription: $15.99
  • Six Month Subscription: $87.99
  • One Year Subscription: $159.99

How can I purchase a subscription for the New York Post for iPad?

You can select and purchase a subscription directly within the New York Post for iPad application using your Apple ID account credentials.

What time will my latest issue of the New York Post be available to read?

The daily digital newspaper edition is available every morning by 6:00 AM on your New York Post for iPad app.

How can I cancel my order of the New York Post for iPad app or get a refund?

Subscriptions for the New York Post for iPad are managed entirely through the Apple App Store.
• To view, change, or cancel your subscription from your device, manage your account here.

Common iPad App Issues

Issue 1: “I already paid through the App Store, but today’s paper is locked.”
Cause: The app occasionally needs to re-verify its secure communication credentials with the Apple App Store.
Solution (The Restore Flow):

  • Locate the Gate: Stay on the Library Home screen where the payment prompt (the gate) is currently visible.
  • Restore: Tap the “Restore Purchase” button located directly on that payment gate.
  • Authentication: Your iPad may request your Apple ID password or Touch ID/Face ID to securely confirm your App Store receipt.
  • Verification: Once Apple verifies your active subscription, the payment gate will clear, and your edition will immediately be available for download.

Issue 2: “The PDF is stuck downloading or won’t open.”
Cause: This can happen due to a momentary network interruption, cached data corruption, or insufficient storage space on your iPad.
Solution:

  • Clear Cache: Open the app settings menu and look for options titled “Clear Cached Editions” or “Clear Data.”
  • Hard Restart: Close the application completely (swipe up from the bottom of your screen and swipe the app away) and restart your iPad.
  • Check Connection: Digital newspaper editions are large files. Ensure you are connected to a strong, stable Wi-Fi network, as cellular data may time out during heavy downloads.

Still need help with your iPad app?

If you have tried the standard recovery steps and still cannot access your account, please email us directly at ipadhelp@nypost.com and our team will respond shortly. If you are seeing any specific error messages on your screen, please make sure to pass those details along with your email.

Android Tablet Help & Troubleshooting

Frequently Asked Questions

How do I get the New York Post for Tablet application?

The New York Post for Tablet application is free to download. To install the app, visit the Amazon Appstore for Android or Google Play. Access to the content within the app requires an active subscription.

How much does the New York Post for Tablet application cost?

The app download is completely free. To initiate your 30-day free trial, you will be asked to select one of the subscription options below. You will not be charged during your trial and can cancel at any time. Once the 30-day trial ends, your selected plan will automatically begin billing at the standard rate:

  • One Month Subscription: $15.99
  • Six Month Subscription: $87.99
  • One Year Subscription: $159.99

How can I purchase a subscription for the New York Post for Tablet?

You can select and purchase a subscription directly within the New York Post for Tablet application using your Amazon account or through Google Play.

What time will my latest issue of the New York Post be available to read?

The daily digital newspaper edition is available every morning by 6:00 AM on your New York Post for Tablet app.

How can I cancel my order of the New York Post for Tablet app or get a refund?

Subscriptions for the New York Post for Tablet are managed entirely through their respective app stores.
• If you purchased your subscription through Google Play, manage your account here.
• If you purchased your subscription through the Amazon Appstore, manage your account here.

Common Android Tablet App Issues

Issue 1: “I already paid through Google Play/Amazon, but today’s paper is locked.”
Cause: The app occasionally needs to re-verify its secure communication credentials with the Google Play Store or Amazon Appstore.
Solution (The Restore Flow):

  • Locate the Gate: Stay on the Library Home screen where the payment prompt (the gate) is currently visible.
  • Restore: Tap the “Restore Purchase” button located directly on that payment gate.
  • Authentication: Your tablet may request your Google or Amazon account credentials to securely confirm your store receipt.
  • Verification: Once the store verifies your active subscription, the payment gate will clear, and your edition will immediately be available for download.

Issue 2: “The PDF is stuck downloading or won’t open.”
Cause: This can happen due to a network interruption, cached data corruption, or insufficient storage space on your device.
Solution:

  • Clear Cache: Go to your tablet’s Settings > Apps > New York Post. Tap “Storage” and then select “Clear Cache” (or use the internal app settings if available).
  • Hard Restart: Close the application completely from your recent apps overview menu and restart your Android tablet.
  • Check Connection: Digital newspaper editions are large files. Ensure you are connected to a strong, stable Wi-Fi network, as mobile data may time out during heavy downloads.

Still need help with your Android Tablet app?

If you have tried the standard recovery steps and still cannot access your account, please email us directly at androidhelp@nypost.com and our team will respond shortly. If you are seeing any specific error messages on your screen, please make sure to pass those details along with your email.