Singapore
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About

Favourite quotes

"A great user researcher, in her mind, becomes the user…

Activity

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Experience & Education

  • AGAPRO ASIA

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Volunteer Experience

  • Startup Launchpad Mentor

    Google

    - Present 11 years

    Education

    Providing user experience mentorship and advice to startups

  • UX Conference Technical Reviewer

    CHI

    - Present 10 years 10 months

    Science and Technology

    Review of CHI UX ID conference paper

Publications

  • Usability evaluation of a mobile government service: mPAL-my cpf

    ACM Association for Computing Machinery

    This paper presents findings from usability evaluation of 'mPAL-my cpf' - a mobile government service provided by Central Provident Fund, Singapore. 20 users between 22-45 years of age participated in the tests. The focus of evaluation was to assess the mental model, information architecture and perceived utility of the overall application as well as learnability, efficiency, and comprehension of the 6 specific offerings. A total of 65 usability problems were found with most severe issues…

    This paper presents findings from usability evaluation of 'mPAL-my cpf' - a mobile government service provided by Central Provident Fund, Singapore. 20 users between 22-45 years of age participated in the tests. The focus of evaluation was to assess the mental model, information architecture and perceived utility of the overall application as well as learnability, efficiency, and comprehension of the 6 specific offerings. A total of 65 usability problems were found with most severe issues observed in understanding how the m-service works and installing it on the mobile phone. Navigation problems included inconsistent placement of options tagged to soft keys and accidental logouts. Problems in information comprehension included excessive text and inability to find the key data quickly. Despite convenience of ubiquitous and anytime access, overall utility of 'mPAL' service was perceived as low by users due to complexity involved in using it, lack of unique value as compared to accessing the same information via website, and concerns about security. Based on these and other findings, the paper also recommends a broad framework for designing and evaluating future m-government applications.

    Other authors
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Projects

  • Sui Clock Android App

    Design and build app - clock app which uses 60 beautiful Indonesian models to tell time.

    See project
  • Game : Chess Surprise Unlimited

    -

    Fancy throwing yourself into an INSANE mode of the chess game? Try going up against 7 Queens!!!
    https://chess-surprise-unlimited.replit.app

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