FREQUENTLY ASKED QUESTIONS (FAQ)

VOGUE FESTIVE CALENDAR TERMS 2026

We operate separate websites for customers purchasing the Vogue Festive Calendar for delivery within the European Union, the United Kingdom and the United States. You should place your order through the website corresponding to the destination to which you wish the Product to be shipped:

Where these Terms and Conditions contain provisions that are specific to a particular country or market, only the provisions applicable to the website through which you place your order shall apply to your purchase. All other country- or market-specific provisions shall not apply.

All orders: You will receive an email with tracking information as soon as it becomes available. 

  • UK Mainland: Free 
  • USA Mainland delivery: $40.00 delivery fee per calendar. Taxes and duties included in price at checkout. 
  • EUR delivery: Max 11 EUR delivery fee per calendar, may vary per country. Shown and calculated at checkout. 

Please note that order processing may take 1-2 working days for the UK Mainland, 2-3 working days for the USA Mainland, and 3-8 working days for Europe due to the high demand and influx of orders.

Order delivery dates do not include delays such as postal strikes, bad weather, etc. If you are unhappy with the delivery times, please contact us at the email on the bottom of the page.

Delivery Dates 

  • UK Mainland: Delivery windows start shipping from mid October 2026.
  • USA Mainland: Delivery windows start shipping from mid October 2026.
  • EUR: Delivery starts shipping from late October 2026.

Your order will be delivered within your chosen delivery window selected at time of purchase, except where stated otherwise in these Terms. 

Delivery Times:

  • Delivery: Including processing, usually takes 3-10 working days.

Shipping Details:

  1. Where do we ship to?

  • United Kingdom: Free shipping within the UK Mainland .

  • United States: $40 flat fee per calendar (for a minimum of one calendar order per day, any additional orders may result in further shipping fees).  Customers are responsible for any and all duties & tax.

  • Europe:  We ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Northern Ireland (excluding Isle of Man, and the Channel Islands), United States mainland (excluding Puerto Rico and US army bases).  Max shipping costs 11 EUR. Costs may vary per country order is shipped to  Customers are responsible for any duties & tax (if applicable). 

  1. How long does delivery take?

    • Your calendar will be delivered within your chosen delivery window, unless you have placed an order in the sale, in which case delivery can take up to 10 days. 

    • Depending on your address, delivery can take up to 10 days. Please check the checkout page for details. Orders are processed and shipped during our working hours, 8 AM to 2 PM, Monday to Friday.

    • Order delivery dates do not include delays such as postal strikes, bad weather, etc. We are not responsible for late or lost orders as a result of circumstances outside our control. 

  2. Shipment Tracking:

    • A tracking number will be sent to you via email once your order is shipped.

  3. Delivery Note:

  • All orders must be checked for any obvious damage within 24 hours of receipt and any claim must be reported to customer care within this time frame  including your order number and a short description of the issue, along with pictures of any damage. 

Order Cancellation, Exchange, and Return Policies:

  1. Can I cancel my order?

    • You have the right to cancel your order under our cancellation policy here.

    • You can also cancel your order anytime up to 7 days prior to your scheduled delivery window. Orders cancelled after 7 days prior to your scheduled delivery window will still be shipped. Returns after your product has been shipped can be made in accordance with the process below. 

    • Costs of return will be your responsibility, except where stated otherwise in the cancellation policy [here]. 

  2. UK & USA Returns:

    • Contact UK &customer service at calendarcare@vogue.co.uk to start your return process. 

    • Place the items in their original packaging.

    • Seal the shipping box carefully and send it to:
      VOGUE Festive Calendar Returns 
      Dynamic Merchandise
      Unit 5, Saxby Road Industrial Estate
      Hudson Road, Melton Mowbray, LE13 1BS, UK

    • Keep proof of the package condition and thepre-paid returns label until we confirm receipt of your return.

    • Refunds will be processed within 14 working days of receiving and approving the returned items. All refunds are credited to the original payment method. We may deduct from the refund amount if the goods' value has been reduced due to handling beyond what is permitted in a store. If the goods are returned to us damaged or the value is materially reduced, you will not receive a refund. 

    • Returns of the VOGUE Festive Calendar are the customer's responsibility . Follow these steps for returns:

  3. UK & USA Returns Address:

    • Send your returns to:

    • VOGUE Festive Calendar Returns
      Dynamic Merchandise
      Unit 5, Saxby Road Industrial Estate
      Hudson Road, Melton Mowbray, LE13 1BS, UK

  4. European Returns:

    • Contact EU customer service at support.collection@vogue.de

    • Place items in their original packaging 

    • Seal the shipping box carefully and send it  to: 

    • VOGUE Festive Calendar
      c/o MOODJA
      Leipziger Str. 20
      14612 Falkensee
      Germany

    • Keep proof of the package condition and the postage until we confirm receipt of your return.

    • Refunds will be processed within 14 working days of receiving and approving the returned items. All refunds are credited to the original payment method. We may deduct from the refund amount if the goods' value has been reduced due to handling beyond what is permitted in a store. If the goods are returned to us damaged or the value is materially reduced, you will not receive a refund. 

    • Returns of the VOGUE Festive Calendar are the customer’s responsibility. Follow these steps for returns: 

  5. European Returns Address:

    • Send your returns to: 

    • VOGUE Festive Calendar Returns
      c/o MOODJA
      Leipziger Str. 20
      14612 Falkensee
      Germany

  6. For additional information, contact the relevant customer service team for your market below at:

  7. How is my money refunded?

    • Credit Card: The linked bank account will be credited.

    • PayPal: Funds will be returned to your PayPal account. You can then decide whether to keep the funds in PayPal or transfer them to your linked bank account. For more details, refer to PayPal’s Terms and Conditions.

    • Refunds are always credited to the original payment method. Processing times may vary between payment providers:

  8. Claims:

    • UK OR USA: If you receive a defective or damaged item, contact Fedex uk@fedex.com & calendarcare@vogue.co.uk before 5pm the next day of delivery, including your airway bill tracking number, order number and a short description of the issue, along with pictures of the external and internal damage. 

    • EU Claims: If you receive a defective or damaged item, contact support.collection@vogue.de within 30 days of delivery, including your order number and a short description of the issue, along with pictures.

Payment Methods:

  1. Available Payment Methods:

    • PayPal: Select this method and click “payment confirmation” to proceed to PayPal’s website.

    • Credit Card: Payments are accepted with VISA, Maestro, and Mastercard.

    • Klarna: Options include Pay Later in 30 days, Pay in 3 instalments, or Pay Now. Klarna’s terms and conditions apply, and missed payments may affect your credit score. Available to UK residents aged 18+.

Products:

  1. Product List:

    • For a full list of products, click here.

  2. Product Availability:

  • We produce in limited quantities. Once the VOGUE Festive Calendar is sold out, it will no longer be available for purchase. For further questions, contact calendarcare@vogue.co.uk 


Cancellation policy: 

VOGUE Festive Calendar Cancellation Rights

You have the legal right to change your mind within 14 days of receiving your product and receive a refund. To end the contract with us within this period, please email us at calendarcare@vogue.co.uk for UK & US Orders or support.collection@vogue.de for all EU Orders and include your name, home address, order number, phone number, and email address. You may use the model cancellation form in Schedule 1 of the Terms and Conditions, but it is not required.

You can also cancel your order anytime up to 7 days prior to your scheduled delivery window. Orders cancelled after 7 days prior to your scheduled delivery window will still be shipped. 

If you cancel the contract after the products have been dispatched or received, you must return them in their original condition and packaging. 

Please email please email us at calendarcare@vogue.co.uk for UK & US Orders or support.collection@vogue.de for all EU Orders to request a return. You are responsible for all costs incurred when returning the goods to the specific distribution centre’s, Dynamic Merchandise in the UK, or MOODJA in Germany for orders shipped to Europe.


Consequences of Cancellation

  • If you are exercising your right to change your mind within 14 days, you will need to pay the return costs.

  • We will cover the return costs if:

    • The products are faulty or misdescribed.

    • You are ending the contract due to an error in pricing or description.

    • There has been a delivery delay due to events outside our control.

    • You have a legal right to do so because of something we have done wrong.

  • In all other circumstances, you are responsible for paying the return costs.

We will refund the price you paid for the products using the original payment method. However, we may deduct from the refund amount if the goods' value has been reduced due to handling beyond what is permitted in a store. If the goods are returned to us damaged or the value is materially reduced, you will not receive a refund. 

We will process any refunds due as soon as possible. If you are exercising your right to change your mind, your refund will be issued within 14 days from the day we receive the product back from you or, if earlier, from the day you provide proof that you have sent the product back to us.

For more information on cancellations and returns, please refer to the Terms and Conditions