FAQ

Frequently asked questions

🧪 About SnoreLab 😴 Managing snoring and sleep apnea 📲 How to use 📊 Understanding the results 🎙️ Audio recordings 💳 Subscriptions and billing 🛠️ Troubleshooting 🫁 BreathFlow

About SnoreLab

About SnoreLab

The SnoreLab app has helped millions of people to understand their snoring and discover solutions. The app is designed to make it easy for you to hear, measure and track your snoring. Our ultimate goal is to help you (and your partner) to get a better night’s sleep!

You can share SnoreLab’s reports with your doctor or dentist, or experiment with remedies and lifestyle changes and track their impact over time.

SnoreLab was first created by a husband after his wife complained about his snoring. If you enjoy or benefit from the app please do leave a positive review and talk about it amongst your family and friends.

We wish you success on your journey toward a more peaceful night’s sleep!

For further assistance, please contact us on support@snorelab.com

Medical disclaimer

SnoreLab is not a medical device, nor is it intended to replace professional medical advice and/or diagnosis. SnoreLab is not intended to diagnose or treat sleep apnea or any illness/medical condition. Please consult with a licensed medical practitioner before making any decisions or taking any actions that may affect your health, safety and well-being. Do not disregard professional advice because of anything you have seen, heard or read in the app. Always consult with a healthcare professional if you have any questions or concerns about your snoring or general health.

For further assistance, please contact us on support@snorelab.com

Managing snoring and sleep apnea

What is snoring?

Snoring is noisy breathing whilst you sleep. A narrowed or obstructed airway disturbs airflow which causes audible vibrations in soft tissue at the back of your mouth, throat and/or the base of the tongue. A congested nose can also create whistling or popping sounds.

For further assistance, please contact us on support@snorelab.com

Why do I snore?

Snoring is caused by a combination of factors which vary from person to person. You are more likely to snore if you:
• Have certain anatomical features such as small nostrils, an enlarged tongue, tonsils, uvula or soft palate, or a recessed jaw
• Have nasal or sinus congestion
• Are overweight, particularly with fat around your neck
• Sleep on your back
• Sleep with your mouth open
• Have weak muscles in your mouth and throat
• Smoke
• Drink alcohol
• Are male
• Are older
• Are going through menopause
• Are menstruating

For further assistance, please contact us on support@snorelab.com

How can SnoreLab help me reduce my snoring?

SnoreLab aims to give you the tools and insights to better understand your snoring and to make the appropriate changes.

SnoreLab is most effective when used over a series of nights to make valid comparisons. Add as much detail as possible about the measures you have taken to reduce your snoring or factors you think might trigger it. This way, you can see if these measures or triggers have any effect.

Be sure to mark what remedies you are using in the Remedies menu, and the factors that might influence your snoring in the Factors menu.

If you don’t know where to begin, the SnoreLab app discover tab and website has lots of information about snoring causes and solutions.

For further assistance, please contact us on support@snorelab.com

What remedies are most effective for reducing snoring?

There are many devices available that can be extremely effective for reducing snoring, but whether or not they will work for you depends on whether they address the underlying cause of your snoring.

Explore SnoreLab’s remedy information screens to discover potential remedies for you. You can find these by long-pressing on a remedy icon.

There is also lots of information on the discover tab of your app and the SnoreLab website.

For further assistance, please contact us on support@snorelab.com

Why is my snoring remedy not working?

Some remedies take time to adjust to. Always try a remedy for at least five nights to get a good idea of whether or not it is helping you.

If a remedy doesn’t appear to be working for you, it is likely it is not well matched to the causes of your snoring. For example, nasal dilators will make no difference to a person who can already breathe perfectly well through their nose.

Snoring remedies work best when tailored to the triggers of your snoring.

For further assistance, please contact us on support@snorelab.com

What can I do to stop snoring naturally?

Depending on your snoring triggers, there are some methods that can reduce snoring without the need for specialist remedies:
• Lose weight
• Sleep on your side
• Clear your surroundings
• Stop smoking
• Reduce alcohol and caffeine consumption
• Do mouth and throat exercises with SnoreGym
• Keep hydrated
• Practice good sleep hygiene
• Have a hot bath or shower before bed
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Often the best approach is to combine well chosen remedies with positive lifestyle changes.

For further assistance, please contact us on support@snorelab.com

What is sleep apnea?

Sleep apnea is a serious condition where your airway repeatedly closes during sleep, depriving you of oxygen. Common symptoms of obstructive sleep apnea are:
• Frequent periods of restricted breathing followed by a gasp or choking sound
• Excessive sleepiness when you wake up and throughout the day
• Sore throat or headache in the morning
• Loud snoring
• Lack of concentration
• Mood swings, irritability and depression

Sleep apnea can only be reliably diagnosed with a professional sleep study that will measure your blood oxygen levels, heart rate and other variables.

Read more here

For further assistance, please contact us on support@snorelab.com

Can SnoreLab detect sleep apnea?

SnoreLab is not an automatic sleep apnea detector. Sleep apnea is defined by disrupted airflow while you sleep. The app has certain features, such as breathing disturbances index and BreathFlow, which can be useful in assessing the quality of your breathing while you sleep.

You may wish to activate Full Night Recording and scan through the recordings to identify suspicious events. SnoreLab’s recordings may be useful in medical consultations and it is a good idea to make full night recordings before visiting your doctor.

Please note that the app is not a substitute for proper medical diagnosis and if you are concerned by your symptoms, please consult with your healthcare provider regardless of any information provided by this app.

For further assistance, please contact us on support@snorelab.com

Can SnoreLab track my sleep patterns?

SnoreLab focuses on recording snoring and tracking your recordings over time. Our sister app Sleepwave is mainly focused on tracking your sleep patterns through unique motion-sensing technology and waking you up better with our smart alarm and gentle alarm sounds. This may be the preferred app, if you want to focus on a detailed analysis of your sleep.

‍iOS devices paired to an Apple Watch can sync SnoreLab with Apple Health, which displays the sleep phases in your session chart.

For further assistance, please contact us on support@snorelab.com

How to use the app

How should I position my device?

We recommend placing the device next to your bed at an arm’s length away from your face with the main microphone facing toward you. If possible, keep your charger connected so that your device is fully charged in the morning.

Placing your device face down when SnoreLab is monitoring dims the screen whilst allowing you to check it easily during the night without unlocking it. Face down placement is not strictly necessary, for example, if you use a wireless charger or if you prefer to lock your device.

Aim to keep the placement the same from night to night to ensure that your results over multiple nights are comparable.

For further assistance, please contact us on support@snorelab.com

Can SnoreLab run in the background?

SnoreLab will normally prevent your device from locking to enable an improved user experience. If you would rather lock your device the app can run in the background, although this does increase the risk of the recording being interrupted by another process.

For further assistance, please contact us on support@snorelab.com

Will I hear calls and notifications?

iOS devices, phone calls should sound as normal but notifications may be silenced whilst the app is recording. If this is an issue for you, we suggest that you run SnoreLab on a secondary device.

Android devices, notifications and phone calls should sound as normal.

For further assistance, please contact us on support@snorelab.com

Does SnoreLab require internet access?

The snoring detection happens on your device and does not require internet connection.

The app does require internet connection to upload your sessions to your SnoreLab account.

For further assistance, please contact us on support@snorelab.com

Does SnoreLab work in airplane mode?

Yes. You can record a session whilst your device is in airplane mode.

The app does require internet connection to upload your sessions to your SnoreLab account.

For further assistance, please contact us on support@snorelab.com

Can I set SnoreLab to start automatically?

Starting automatically is not currently possible as apps that record sound are prevented from starting from the background to protect your privacy.

In the meantime, you can set bedtime reminders to remember to start SnoreLab every night. To do so, go to the Settings tab of your app and select Reminders.

‍On iOS devices, you can use Siri shortcuts, lock screen controls or home screen widgets to easily start a session.

‍On Android devices, you can use shortcuts.

For further assistance, please contact us on support@snorelab.com

Do I need to remove my phone or iPhone case?

Most phone cases do not obstruct the microphone and will not affect the results. However, some bulky cases can obstruct the microphone and you may get more accurate readings by removing the case. This usually applies more to tablet or iPad devices, particularly magnetic cases. If you are getting an error message after running a session, please try running a session without the case.

For further assistance, please contact us on support@snorelab.com

I can only listen to a handful of audio samples. Was the app recording all night?

Yes. Regardless of your Playback options SnoreLab listens and calculates all night long. The Snore Score and stats will not be affected if you use Samples mode versus Full Night Playback. This simply refers to the amount of audio that is available for you to listen to in the morning.

Please note that changing the Playback option does not apply to retrospective recordings. For example, if you change your setting from Samples to Full night recording, this will apply to all future sessions but will not apply to previously recorded sessions.

For further assistance, please contact us on support@snorelab.com

Does SnoreLab work with two snorers in the room?

Currently, SnoreLab cannot automatically distinguish one person’s snoring from another’s.

We recommend trying the app in separate rooms for a night or two to familiarize yourself with your individual sounds. Both snoring is a great opportunity to work on reducing your snoring together!

Rest assured our sound recognition specialists are working on an exciting new update to address this issue.

For further assistance, please contact us on support@snorelab.com

How do I change the sensitivity of my app? (iOS only)

On iOS devices, you can use the "Adjust sensitivity" feature which can be found under the settings icon in the upper-right corner of your Results screen.

Please try adjusting some of the parameters here to calibrate so your app detects snore sounds and excludes background noise.

For further assistance, please contact us on support@snorelab.com

Can I listen to music on my phone while SnoreLab is running?

Music can interfere with SnoreLab’s audio processing. If you would like to listen to music or sounds as you fall asleep please use the Time to Sleep function, found in the Record tab. Set your SnoreLab to start after your audio has finished/stopped.Please note, SnoreLab is not compatible with headphones.

For further assistance, please contact us on support@snorelab.com

Should I charge my device while I run a session?

Even though SnoreLab doesn’t use a significant amount of battery, we recommend keeping your device on charge while you run a session for the best experience.

Please note, some wireless or docking chargers have been known to interfere with the snore detection.

For further assistance, please contact us on support@snorelab.com

Understanding the results

What is The Snore Score?

The Snore Score is SnoreLab’s unique measurement of snoring intensity. It is calculated using the average volume and the total duration of suspected snoring episodes during a night. A higher Snore Score indicates louder or more frequent snoring, whilst a lower Snore Score indicates quieter or less frequent snoring.

The Snore Score is designed to help you to compare your snoring across multiple nights and to measure the impact of remedies and factors. A typical Snore Score for a new user is around 25, whilst a score of 100 or more puts you in the highest 15% of users.

For further assistance, please contact us on support@snorelab.com

What does light, loud and epic mean?

SnoreLab assigns volume ratings for different sound events in three categories:
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• Light: Unlikely to disturb a bed partner
• Loud: Likely to disturb a bed partner; similar in volume to quiet talking
• Epic: Very likely to disturb a bed partner; similar in volume to normal conversation or above

For further assistance, please contact us on support@snorelab.com

What is the noise category (iOS only)?

The noise category is instances of sound that are not deemed snoring and will not contribute to your snore score.

It is shown in your chart as gray bars.

For further assistance, please contact us on support@snorelab.com

The app has detected a lot of snoring. Should I be worried?

If snoring or poor sleep is negatively impacting your physical, mental or social well-being, or that of others, it should be a cause for concern and you should take steps to address it.

Loud snoring may be linked to conditions such as obstructive sleep apnea. If you snore loudly it does not necessarily mean that you have sleep apnea (see sleep apnea FAQs).

If you are concerned by your snoring symptoms, please consult with your doctor.

For further assistance, please contact us on support@snorelab.com

The snoring ratings seem too low. What could be wrong?

If the snoring ratings are lower than you expect, it is possible that noise interference, unusual microphone settings, or another factor has influenced the readings. If a bed partner is telling you that your snoring is worse than the app suggests, or if you are experiencing adverse health conditions that could be linked to a sleep disorder, you should not rely on readings from the app and you should seek a professional assessment.

For further assistance, please contact us on support@snorelab.com

When I marked the option to label it as not snoring it didn’t change my snore score. Why is that?

Whether the score changes depends on a few things. If the score is quite low in the first place, removing the odd recording here and there won't have a large enough effect to impact the relatively low score.

Having Samples playback enabled will dictate how many audio recordings you can listen to and therefore how many you can mark as not snoring. There may be sounds that can't be marked as not snoring because it hasn't been saved for playback.

If you have Full Night playback enabled, you may not be able to mark every sound as not snoring.

For further assistance, please contact us on support@snorelab.com

How accurate are the results?

SnoreLab is intended for informational purposes only.

Whilst we invest much effort into creating and improving our snoring measurement algorithms, we cannot guarantee the accuracy of data and information we provide through the app. SnoreLab’s results are estimates only and may be influenced by microphone sensitivity, noise interference, device placement and other factors.

For further assistance, please contact us on support@snorelab.com

How can I export my results to share with a healthcare professional?

Exporting data is a Premium feature, there are two ways you can do this.

The first method is to export your individual SnoreLab sessions by clicking the settings icon in the top right corner of the session, and selecting Email report. Here you can then choose your mail app which will create an email with the session's audio and chart as attachments.

The second method is to export all session data into a spreadsheet. Go to the Settings tab, then select Export Data. Note that this option doesn't export any audio or charts, it is however the best option to share numerical data.

Please note, this is a Premium feature only.

For further assistance, please contact us on support@snorelab.com

How loud is my snoring?

The Snore Score is our unique measurement of snoring intensity. It doesn't have units that can be simplified to something like decibels because it is multi-dimensional. It takes into account snoring volume, duration and frequency. For example, a person who snores loudly for only a little portion of the night will score similarly to someone who snores quietly all night.

We don't give an exact decibel rating as variations in the phone type, microphone quality and other things such as background noise and distance to the phone have the potential to influence the recording.

That said, as a rough guide, we treat loud as 50-60 db and epic as 60+ i.e. normal conversation and above.

For further assistance, please contact us on support@snorelab.com

Audio recordings

How can I listen to the audio recordings?

To listen to the recordings, simply tap the chart on the Results page at the position you wish to hear. Once a recording is playing, you can scroll through the recordings either by dragging the blue spot on the chart or by using the navigation controls in the audio player.

For further assistance, please contact us on support@snorelab.com

How do I record more or less audio?

To change how much audio SnoreLab saves per session, go to the Playback options screen in the Settings tab.
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Record Samples
SnoreLab will save a selection of snoring sound samples throughout the night. You can adjust the number to save.
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Full Night Recording
SnoreLab will record the whole night, separating it into manageable samples.
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All Snoring
SnoreLab will save all audio samples that contain suspected snoring.

Please note that the number of recordings that you can play per night in the Free version is limited. If you wish to hear more recordings you can upgrade to Premium.

For further assistance, please contact us on support@snorelab.com

How much disk space do the recordings take up?

In its default setting, SnoreLab uses around 5 MB per night. In Full Night Recording mode, one hour uses about 20 MB. Changing the recording quality will also affect disk usage.

You can set a limit to the total storage used by the app. If this limit is exceeded, the app will automatically delete older recordings with less snoring. Audio from the most recent night will never be deleted automatically.

For further assistance, please contact us on support@snorelab.com

What happens if I exceed my storage limit?

You can set a limit to the total storage used by the app. If this limit is exceeded, the app will automatically delete older recordings with less snoring. Audio from the most recent night will never be deleted automatically.

You can adjust the disk space allowance for audio recordings by going to the Audio Storage screen in the Settings tab. If you are constrained by disk space on your device, you can delete old or unwanted recordings in several ways:
- Individual sessions. Go to the results screen of the session you want to delete. Press the settings icon in the top-right corner of the screen. Here, you can select Delete Session which will erase all session data including Snore Score, chart data and audio. You can also select Delete Audio which will protect the statistical data but erase unprotected audio.
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Bulk delete
Press the Settings tab at the bottom of the screen. Select Audio Storage and then Delete Old Audio. Here, you can select how many of your recent sessions you wish to keep the audio for, you can also select how many audio recordings are saved (if any) in the older sessions.
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Delete the app entirely
This will wipe all of your session history and does not affect your Premium subscription. Unfortunately, this will also delete your most recent sessions.

For further assistance, please contact us on support@snorelab.com

Does SnoreLab collect audio recordings?

If you have not enabled the Audio Backup feature, audio recordings made by the app are saved locally on your device and are not uploaded to a server without your permission.

If you choose to enable our Audio Backup service you are allowing us to collect and store encrypted audio recordings on our server. Audio recordings are encrypted using a unique key for each user before being transferred and stored on our server, providing a high level of privacy protection. We cannot listen to your audio recordings unless you choose to share them with us.

For further assistance, please contact us on support@snorelab.com

Can I export my audio files?

You can export a selection of audio files by emailing an individual session report. On a given session’s results page, press the settings icon and select “Email Report”. This generates an email with marked audio files as attachments.

‍On Android you can also transfer all audio to an SD card (if compatible with your model), or to Visible Device Storage. This creates a folder on your device that can be viewed in the app and on a computer when connected to your device via USB.

For further assistance, please contact us on support@snorelab.com

I have important audio. How can I stop this from going missing?

As you approach your audio storage limit SnoreLab will automatically clean up older audio files.

You can prevent this from happening to the sounds that are important to you by using the Protect Audio feature found under the settings icon in the top-right corner of the Results screen. When this is done you will see a padlock icon to show that this session is protected from deletion.

For further assistance, please contact us on support@snorelab.com

Subscriptions and billing

Is SnoreLab free?

The app is free to download and use but some features require a Premium upgrade to access. The Free version of SnoreLab allows you to record your night, see charts and stats in the morning, listen to captured audio, and tag remedies and factors to help you identify the solutions to your snoring. After your first 5 sessions the Free version of SnoreLab cannot be run for 2 consecutive days.

For further assistance, please contact us on support@snorelab.com

What additional features does SnoreLab Premium have?

Upgrading to SnoreLab Premium gives you:
• BreathFlow and The SnoreLab Breathing Disturbance Index.
Learn more about your breathing stability during the night.
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• Unlimited recording.
You can use SnoreLab as often as you like.
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• Full session history.
Access all your SnoreLab sessions.
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• Full night recording mode.
Listen to every captured sound from the night. This can be particularly useful if trying to find quieter sounds.
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• Trends.
‍See how your snoring changes over time with interactive charts and calendars.
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• Audio Backup.
‍This means you can keep your SnoreLab data safe if you lose or change your device.

• Export results. Easily share your SnoreLab results with a healthcare professional.

• Rest rating.
See if your snoring impacts upon your mood.

• Soundscapes.
Fall asleep to relaxing nature sounds.

For further assistance, please contact us on support@snorelab.com

How do I upgrade to SnoreLab Premium?

To upgrade to SnoreLab Premium, you can follow any of the “Upgrade” prompts within the app, or you can go into the Settings tab > Profile > “Your subscription”.

For further assistance, please contact us on support@snorelab.com

How much does SnoreLab Premium cost?

The easiest way to check the price is by simply tapping an Upgrade prompt in the app. This will take you to the upgrade screen where you should see the prices. Going to this screen does not charge you. There are other confirmatory steps first if you wish to purchase the subscription. Your phone is automatically set up to show you the price in your local currency.

For further assistance, please contact us on support@snorelab.com

Can I transfer my purchase to another device?

Your purchase is linked to your personal Apple or Android ID (i.e. your App Store or Play Store login). It can be transferred to any device on the same platform that is linked to the same ID.

Your Premium credentials should automatically be detected if you install the app on a new device. If this process fails, use the “Restore” option on the Premium upgrade screen.

Note that in-app purchases are not eligible for family sharing.

If your old and new devices are different platforms (i.e your old device is Android and your new device is iOS or vice versa), due to how purchases are linked to either a specific Apple ID or Google account on the respective platforms, it is not possible to simply transfer subscriptions as these two services for privacy reasons don't talk to each other.Therefore, the way to circumvent this is by creating a SnoreLab account. Set this up on your old device and then sign in with the same credentials on your new device. This will restore your data and Premium status.Once you have successfully transferred your subscription from your old to new device. Please cancel your old subscription, to prevent any further charges from here.

For further assistance, please contact us on support@snorelab.com

The purchase process is failing

Please check your device’s settings as well as your App Store or Google Play account to make sure you are permitted to make in-app purchases. Because purchases are processed via the App Store or Google Play, errors on these platforms can sometimes cause difficulties when making a purchase. Be patient and try again later.

For further assistance, please contact us on support@snorelab.com

How to cancel my subscription?

If you have purchased a SnoreLab subscription you can cancel it by going to the Settings tab, pressing Profile, “Your subscription” and then selecting "Manage subscription" - this will allow you to cancel.

If you have already deleted the app, please note that your subscription will still be active until you cancel it. In this case, you can cancel your subscription via your Apple ID or Google Play store account.

For further assistance, please contact us on support@snorelab.com

How do I get a refund?

iOS: Unfortunately, Apple does not give developers access to billing information, therefore we cannot issue refunds directly for iOS purchases. You can request a refund direct from Apple using the information in this link: https://support.apple.com/HT204084

‍Android: To obtain a refund please go to the Google Play store and then tap your profile icon in the upper right hand corner of the screen. From here Tap “Help and feedback” then follow the instructions for “Request a refund on Google Play”.

For further assistance, please contact us on support@snorelab.com

How do I change the email address associated with my purchase?

The purchase of SnoreLab Premium is linked to a specific email address and unfortunately this cannot be changed from our side. Please contact Apple or Google Play for further assistance to change your email address associated with your subscription.

For further assistance, please contact us on support@snorelab.com

Why do I have to pay for premium features?

We pride ourselves on offering a great Free version of the app, but like many apps our Premium features come at a cost which funds the dedicated team that works on SnoreLab.

For further assistance, please contact us on support@snorelab.com

I paid for a Premium subscription but I can’t access Premium features

If you have upgraded to SnoreLab Premium, but are being shown the Free version of the app, first make sure your device is logged into the same Apple ID (iOS users) or Google Play account (Android users) that you used when you initially purchased the subscription. Once you have confirmed this, if you are still unable to access Premium features, go to the upgrade screen and tap the “Restore” option. This will not charge you again. It simply prompts the app to re-check for a valid subscription.

For further assistance, please contact us on support@snorelab.com

How do I transfer my session history to a new device?

To restore your session history, make sure you have a SnoreLab account set up on the original device. Reconnect in the same place with the same sign in method on your new device.

For further assistance, please contact us on support@snorelab.com

SnoreLab Premium is not recognised by the app, even though there is a valid subscription

For Android devices please do the following:
1. Check that you are solely signed in with the same Google Play account email address in the Google Play store that was originally used to purchase SnoreLab Premium
2. Go to the Settings tab of the app > Profile > tap the troubleshooting dropdown.
3. For each of the following options do the following:
• Playstore settings > storage and cache > clear both
• Playstore services > storage and cache > clear both
• PlayServicesUpdate > click on update if visible, ("uninstall" button means you are on the latest version)
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Then clicking on Update should reload these things. Once you have done this, please restart your device.
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iOS devices: Ensure you are logged in with the same Apple ID used to purchase the original subscription.
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Then try tapping the “Restore” option in the upper-right corner of the Upgrade screen. This is so the app can recognise your purchase.

For further assistance, please contact us on support@snorelab.com

Troubleshooting

The recording process has failed

The most common reason for failed recordings is the app being interrupted by a system process or by another app.

An indicator that the session has been disrupted is an error message when you swipe to end your session, such as “SnoreLab needs to run for at least 30 mins” or an empty chart.

You can reduce the risk of session disruption by ensuring the following:
1. The app remains open in the foreground with the device unlocked. You may wish to activate Airplane mode (please note your Audio Backup needs wifi to sync).

2. If you are listening to audio from another app ensure the “Time to Sleep” feature is active and set to start your session after the other audio has stopped.

3. You should protect the app from being affected by any system features that limit how long an app can be open during the night such as Apple’s Screen Time or the Android App Timer.

4. Keeping your device plugged in can prevent recording being terminated by battery saving measures. On Android, you can disable this via SnoreLab by going to the “Settings” tab > “Preferences” > “Disable battery optimisation”.

5. You should also disconnect from audio devices (either directly or via Bluetooth) such as headphones or hearing aids.

6. Some magnetic cases can interfere with the recording. This typically occurs more on tablets or iPad devices

7. For iOS: Turn off your system sound recognition feature by going to your System settings on your device, go to "Accessibility", then choose "Sound recognition" and toggle this option off.

For further assistance, please contact us on support@snorelab.com

My snore score is low but I know I still snore

SnoreLab works best in a quiet environment. Background noises such as fans or air conditioning units can interfere with snoring detection and volume estimation. We are doing work to reduce the impact of background noise on the results.

For further assistance, please contact us on support@snorelab.com

SnoreLab has picked up sounds that aren’t snoring

SnoreLab works best in a quiet environment as the app can sometimes detect and record sounds that aren’t snoring. To stop these events from affecting your Snore Score, press the volume icon on the playback control panel, shown in the screenshot below. This will remove that audio event from the chart and adjust your Snore Score accordingly.

For further assistance, please contact us on support@snorelab.com

I forgot to stop SnoreLab in the morning

If you have forgotten to stop SnoreLab in the morning, or have non-snoring sounds at the beginning or end of a session, you can remove these noises using the “Adjust Time in Bed” function in the results screen under the settings icon.

For further assistance, please contact us on support@snorelab.com

SnoreLab crashes everytime I try to open it

If your SnoreLab app is stuck on the splash screen or crashes every time you tap on the app on the home screen, try the following:
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1. iOS: Check you are on the latest iOS by navigating to system settings, select General and then Software Update. Here, if available you will be able to update your device.
Android: Check you are on the latest software by navigating to Settings > System > System update (or similar, depending on your device) and follow the on-screen instructions

2. Check that you are on the latest version of SnoreLab. To do so, go to the App/Google Play Store and search for SnoreLab, here tap the update button to ensure that you are on the latest version of the app.

3. Restart your device

Do NOT delete and reinstall your app if you have session history and have not connected to the Cloud Backup feature

For further assistance, please contact us on support@snorelab.com

BreathFlow

What is BreathFlow?

BreathFlow is a sensitive measure of breathing stability based on analysis of acoustic patterns trained on sleep lab data.

Periods with unstable breathing patterns are classified as having either “Reduced” BreathFlow, resembling partial reductions in airflow, or “Low” BreathFlow, resembling greater airflow reductions.

The headline percentage is a weighted average with “Low” episodes having a stronger impact than “Reduced” episodes. Scores lower than 90% are labelled “Unstable” and scores higher than 90% are labelled “Stable”.

This wellness score is designed to help you track nightly variations in your breathing and to measure the impact of lifestyle changes, external factors and interventions.

SnoreLab metrics are based on acoustic patterns and may be affected by ambient noise and bed partners.

BreathFlow is not a medical device, nor is it intended to replace professional medical advice and/or diagnosis.

For further assistance, please contact us on support@snorelab.com

What is the Breathing Disturbance Index (BDI)

Breathing disturbances are temporary interruptions of breathing patterns during sleep.

SnoreLab’s Breathing Disturbance Index (BDI) uses acoustic analysis to estimate the number of breathing disturbances you experience each hour. This metric has been calibrated using reference data from sleep labs and thousands of nights of Apple Watch data contributed by SnoreLab research participants.

Scores higher than 12 events per hour are labelled as “Elevated”.

This wellness score is designed to help you track nightly variations in your breathing and to measure the impact of lifestyle changes, external factors and interventions.

SnoreLab metrics are based on acoustic patterns and may be affected by ambient noise and bed partners.

Breathing Disturbance Index statistics are for informational purposes only and are not intended to diagnose or treat sleep apnea or any other medical condition.

For further assistance, please contact us on support@snorelab.com

How does BreathFlow identify breathing disturbances during sleep?

BreathFlow analyzes sound patterns to detect indicators of irregular breathing. It has been designed to capture subtle reductions in breathing as well as complete gaps.

As an audio model, it cannot capture these events to a clinical standard. The model’s predictions are highly correlated with clinical measurements of sleep disordered breathing in lab and home settings.

For further assistance, please contact us on support@snorelab.com

How does BreathFlow handle two people in the same bed?

Handling two bed sharers is a challenge for any audio-based sleep model. In practice, if both people are snoring the model may be confused and should not be relied upon. To ensure that a reading is from the targeted user, it is recommended to sleep alone in the bed.

For further assistance, please contact us on support@snorelab.com

Does BreathFlow rely solely on smartphone hardware, or does it integrate with other devices?

BreathFlow uses the phone’s microphone to give a nightly measure of breathing stability. Continuously analysing audio patterns throughout the night, BreathFlow assigns a label to each 30 second segment: “Normal”, “Reduced”, or “Low” to capture subtle changes in breathing stability. An aggregate score is given for the night with values greater than 90% labeled as “Stable” and lower values as “Unstable”.

SnoreLab continues to be compatible with Apple Health, but this data does not contribute to the BreathFlow score.

BreathFlow can be used as a standalone feature in the SnoreLab app or it can be used as a complementary feature to the Apple Watch Breathing Disturbance Index.

For further assistance, please contact us on support@snorelab.com

Can BreathFlow detect conditions like sleep apnea, and if so, how does it differentiate between severity levels?

BreathFlow is not intended as a replacement for clinical diagnosis of sleep disorders, but as a complementary and convenient wellness metric.

In validation data, BreathFlow is highly correlated with clinical measures of sleep apnea but does not diagnose sleep apnea. A diagnosis requires consulting a doctor and undergoing a sleep test.

For further assistance, please contact us on support@snorelab.com

How does BreathFlow's accuracy compare to traditional sleep studies or wearable devices?

BreathFlow has been trained on nearly 400 nights of gold standard sleep lab data and further validated using Apple Watch data from 1000s of nights in a home environment.

Additionally, BreathFlow gives a more detailed and nuanced picture of the night compared to wearables. It creates a visual picture of when in the night events were suspected to have occurred and graded in two levels of severity - reduced and low BreathFlow.

The most unique aspect of BreathFlow compared to wearable devices is that it saves detailed audio recordings throughout the night so you can hear their breathing disturbances and share them with a medical professional. Further, no additional hardware is required as it works from a phone beside the bed, making it considerably more affordable and convenient than wearables.

Please note, BreathFlow is not a medical device and cannot be used for diagnosis, whereas traditional sleep studies can diagnose sleep apnea.

For further assistance, please contact us on support@snorelab.com

How is data secured, and what measures are in place to protect privacy?

The model runs fully on the device without any interactions with an external server. We do not routinely store or collect detailed data from our users unless they opt into our research programme. Read our full privacy policy here.

For further assistance, please contact us on support@snorelab.com

Is BreathFlow free, or does it require a separate purchase or subscription?

BreathFlow is a premium feature that requires a subscription. SnoreLab has a 7-day free trial available for new users. Learn more about SnoreLab Premium here.

For further assistance, please contact us on support@snorelab.com

Has BreathFlow undergone clinical validation, and can I see the results?

BreathFlow has been developed using clinical data from sleep labs and a publication will be made in due course in collaboration with world-renowned sleep researcher Professor Penzel.

A key focus on development has been to ensure robust performance in a home environment.

For further assistance, please contact us on support@snorelab.com