purchases disabled
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Dear WordPress,
I cannot make any purchases. When i try to, I keep getting the error message “Purchases are currently disabled. Please contact us to re-enable purchases.”
I cannot add a new payment method either. When i try to, i get the error code HYMNCA.
I had a paid WordPress plan, but you suddenly shut it down! Why?!
I demand that you restore my ability to make purchases and add payment methods! This is ridiculous! My job is at stake thanks to you!
The blog I need help with is: (visible only to logged in users)
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Hi there,
I am so sorry to hear that your purchases are disabled, and I completely understand how stressful this is, especially since your work depends on it. Let’s get you in touch with the right team to review this safely.
Because this involves your account security and billing information, we cannot investigate or request details here in the public forum for your privacy.
Please reach out directly to our dedicated billing and account team through our secure contact form here:
https://wordpress.comA Happiness Engineer with secure access to our system will look into that specific error code right away and help you get your payment methods restored. Thank you for your patience!
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Hi there @portraitsofukraine, this is a billing issue and if it is still an issue for you (I see your post was from June), the fastest way to resolve it is by following the contact us link in your dashboard.
Let us know if you were able to resolve this or need more help.
Hi @isamuller1974 thanks for replying here, but sending the OP to the general wordpress.com address won’t resolve this issue. If you haven’t seen it, WordPress.com has provided us with a guide to volunteering. You’ll find all the information in the sticky post at the top of these forums. Cheers.
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Thanks for pointing that out, @justjennifer! I appreciate the correction. I’m still getting used to the forum guidelines regarding billing issues. I’ll make sure to check the sticky post to keep learning!
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