Manage Professional Email settings and mailboxes

After you have purchased and set up your Professional Email, you can manage your email settings directly through your Hosting Dashboard. This guide will show you how to add new mailboxes or change your email address.

You can add new mailboxes, manage existing mailboxes, and view billing and payment settings from the Emails page of your Hosting Dashboard. To manage your mailboxes, follow these steps:

1. Visit your Hosting Dashboard and select Emails in the left sidebar.
2. Each Professional Email mailbox you have created is listed on this page.
3. From here, you can:
   • Click “Add mailbox” to create additional mailboxes for your domain.
   • Click the three dots icon in the Actions column, then click “Manage all mailboxes”. A window opens with these options, each of which opens the Titan Email Control Panel in a new tab:
     • Open control panel
     • Configure desktop app
     • Get mobile app
     • Import email data
     • Configure catch-all email
     • Set up internal forwarding
   • Click the three dots icon in the Actions column, then click “Manage billing and payments” to manage the payment method, subscription renewal status, and cancel the subscription.

On a narrow browser window or a mobile device, “Configure desktop app”, “Import email data”, “Configure catch-all email”, and “Set up internal forwarding” are disabled. Use a device with a larger screen to reach them.

If you want to change your email address because you have mistakenly created an email account with a typo, or decided you want a different email address, you can use either of these options:

Create an email alias. You can use the alias to send and receive emails through your existing inbox. With this option, your existing emails will remain in your mailbox. Use this method to prevent data loss.

Deleting an existing mailbox will also delete all emails, calendar events, and contacts associated with that email address.

Follow these steps to delete and create a new mailbox using the same license. If you have already deleted the mailbox you can skip to step 5.

1. Visit your Hosting Dashboard and select Emails in the left sidebar.
2. Each Professional Email email address you have created is listed on this page.
3. Click the three dots icon in the Actions column for the mailbox you want to delete.
4. Click the “Delete mailbox” option from the drop-down menu.
5. You should now see a message that says “You have 1 free mailbox waiting to be set up.”
6. Click the set-up link that names your domain, for example “Set up mailbox for yourgroovydomain.com”.
7. Create your new mailbox.

To reset the password of your Professional Email (Titan) mailbox using your recovery email address, visit https://wp.titan.email/forgot-password/ to reset the mailbox password.

If you do not have access to your Professional Email (Titan) mailbox’s recovery email address, you can follow these steps to reset your email password:

1. Visit your Hosting Dashboard and select Emails in the left sidebar.
2. Click the three dots icon in the Actions column for the mailbox you want to reset.
3. Click on the “Manage all mailboxes” option.
4. Click “Open control panel” to open the Titan Email Control Panel in a new tab.
5. Select “Email Accounts” from the left-hand menu of the Titan Email Control Panel.
6. Click the ellipses (three dots) to the right of your Titan mailbox and then select the “Reset Password” option.
7. In the space provided, enter an email address to send the reset request to and click the “Send reset password link” button.

8. Check your email inbox and click on the password reset link sent in an email from Titan.
9. Add the new password that you wish to set for your mailbox and click the “Update” button.