Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “The 8 Laws of Customer-Focused Leadership: New Rules For Building Business Around Today’s Customer” (July 2024
Zendesk’s New Resolution Platform Redefines Customer-Centric Service Through AI-Powered Outcomes
Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter approach to service and employee support.
Qualtrics Annual X4 Conference: Experience Agents Have Arrived
AI and Agentic AI was a key theme from a customer experience perspective at the annual Qualtrics X4 Experience Management Summit this week in Salt Lake City bringing in 6,000 practitioners from all over the world.
A 100 Million Dollar Bridge For Coyotes, A Toxic Landfill For Calabasas Kids
Imagine living in a place where a coyote can safely walk over a freeway on a brand new 100 million dollar bridge near Calabasas, California, and right under that bridge dumping 4.5 million tons of toxic ash?
Follow The Money: 5 Investments In AI & Customer Service Technology
Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are five companies with significant investment.
Cutting Customer Experience Investments Now Is A Mistake - Here’s Why
By making the right kinds of investments in a down economy, when the dust settles your brand could be well positioned to win more market share.