Beyondsoft

Most infrastructure problems aren't technical. They're operational. Modern IT is as much about efficiency as it is about performance. When FINK teamed up with us, the focus wasn’t just “rip and replace.” It was a thoughtful overhaul to improve operational continuity, proactive responses and risk management. We updated their security to catch ransomware and phishing early, before they spread. And we removed the VPN bottleneck so remote work actually worked. The shift wasn’t flashy. It was practical. We helped with: 🔹 Automated policy deployment 🔹 Real-time risk reduction with modern endpoint tools 🔹 An infrastructure that supports hybrid/remote work without VPN constraints We worked with them to focus on what moves the business forward. If you’re still patching servers and hoping for better for uptime, consider this: efficiency and modernization go hand in hand, and proactive IT wins. Igor Kelvin lays out how we worked together with Fink: https://vist.ly/42ki3

What brings us joy at work? The people. Not just working alongside them, but actually knowing them. Their personalities, what drives them, what makes them laugh. Our Costa Rica team meets monthly, face to face. We work through projects, untangle complex issues, and think out loud together. That kind of collaboration only works when people trust each other. This month, we also took a moment to celebrate Oscar, who becomes a father in just a few weeks. That pause mattered 🙌 When a team shares the same values and genuinely has each other's backs, work stops feeling like work. That is the environment we build every day. What does joy at work look like for you? In this photo, we featured a few of our colleagues at Costa Rica. Oscar Chacon Rodriguez, Ailyn Vasquez Vasquez, José Alfaro Aguilar, Daniela González, Josué Zamora, Arley Steller, and Christie Amores

Most companies don’t struggle with a lack of data. They struggle to make their data usable. Data sits everywhere: CRM, ERP, support tools. But it’s siloed, inconsistent, and often untrusted. That’s where strategy breaks down. A strong IT partner doesn’t just build pipelines or dashboards. They help you turn fragmented data into decisions you can trust and act on. Because real advantage doesn’t come from having data. It comes from using it well. AI-led initiatives require accurate and timely data. A good IT partner makes sure any AI-led project begins with understanding your readiness gaps and your business outcomes before doing a deep dive into your data. Read more in Part 2 of our series on what a good IT partner looks like from the inside: Data before AI. https://vist.ly/42a28

What worked yesterday won’t carry you forward tomorrow. That’s true for our clients. And it’s true for us. Our service offerings have evolved because our clients’ challenges have changed. Businesses are not just modernizing systems anymore. They’re rethinking how their business operates. Our services have grown to meet that reality. That is why our clients continue to work with us We are bringing together strategy, execution, and real-world experience. This next phase of our services reflects that evolution. Check out our newly designed Services webpage. https://vist.ly/4zy6g

Strategic Partnership Over Tactical Support One of the biggest shifts in this story? FINK gained a strategic IT partner and we’re honored to be working with them With FINK, we act as an extension of their IT team, with 24/7 monitoring, preventive analysis, and performance reporting. That means fewer late-night alerts and more predictable operations. Our weekly alignments help us to understand their business strategy and we make adjustments to operations to meet their needs better. Here’s what we delivered: ✔ Less hardware to maintain ✔ More predictable budgeting across IT ✔ Peace of mind that issues are seen — and resolved — early Igor Kelvin tells the story here: https://vist.ly/4zp8h We can help you focus on innovation instead of firefighting legacy IT systems.

Gratitude should not be reserved for a holiday. This week, our Bellevue, WA team got together for lunch. Good Mediterranean food, great conversation, and a chance to say something we do not say enough: we see the work you put in, and we appreciate it. There is something about sharing a meal that makes people slow down and connect. The food helped too. Plenty of second servings, which is always a good sign. It is easy to move from one priority to the next without stopping to recognize the people behind the work. This was our way of doing that. We also had the chance to welcome a few new faces to the team. To our Bellevue, WA team, thank you for the work you do and the standard you keep. Thank you Gayle Saunders for organizing the fabulous lunch.

AI is no longer experimental, it’s operational. But scaling it successfully? That’s where most organizations struggle. Too often, companies rush to deploy AI without addressing the fundamentals. The result? More complexity, higher costs, and amplified data issues instead of measurable value. The reality is simple: AI doesn’t fix broken systems, it exposes them. To deliver real impact, organizations need to focus on five core operating disciplines: • Start with a clearly defined workflow outcome tied to business KPIs • Ensure data and grounding readiness for reliable outputs • Embed AI into real workflows, not as a standalone feature • Establish security, governance, and observability • Understand and manage cost per outcome, not just usage As highlighted in this blog, AI success is about the operating model behind it 👇 https://vist.ly/4zdrz The companies seeing real returns are the ones that: ✔ Design workflows before scaling ✔ Define validation and ownership early ✔ Build trust, controls, and cost visibility into the system

What does it take to scale a role from one market to a regional one?    Most people think it’s about the title. It’s not.    Expanding into the Americas is a different level of complexity, a broader network, and a higher bar for execution.    For me, the shift comes down to three things: depth, consistency, and relationships.    Many firms operate across multiple ecosystems. But partners who go deep, who stay close to Microsoft technology and ensure things work according to clients’ expectations, are still rare.     My edge has always been strategy and execution. Not just strategy on a PowerPoint slide, but staying close to the technology, making sure it delivers, and being the person clients can count on when it matters.     That's always been how I operate, and it's what I'm bringing into this expanded role.    The U.S. market has its own dynamics. Building credibility takes time, presence, and a genuine commitment to delivery. That's the promise I bring, and I let the work speak about my brand.    What I carry into this next chapter is adaptability, built from years of navigating change, complex environments, and high-stakes execution. That foundation doesn't change with geography.    The focus is straightforward: build the right connections, raise the standard of delivery, and scale what works.    I’m leading the Microsoft Alliance for Beyondsoft Americas team. If you’re looking for a partner with proven Microsoft experience, please reach out to me.     #expansion #market #microsoft #beyondsoft #leadership  

“What does Responsible AI look like in practice?” We get that question a lot. Responsible AI is often discussed in terms of principles and frameworks. But its real value shows up in how AI systems are designed, governed, and operated. Especially as AI moves from pilot projects into production. In this blog, we break down Responsible AI as a practical operating discipline, and what it takes to apply it in real-world mid-sized and enterprise environments. Swipe through for a quick overview and read the full article: https://vist.ly/4z4k9