MCI

From all of us at Team MCI, Happy Birthday and MANY YEARS, BOSS Anthony Marlowe!

MCI announced the appointment of Mark Misczak, CEM, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately. Misczak, a well-known and expert Certified Emergency Manager (CEM), brings 35 years of senior/executive-level experience in federal disaster policy, citizen and customer experience (CX), automated call center services (ACCS), staff augmentation, program design, implementation management, and government-contract operations. Misczak will be instrumental in expanding MCI’s public-sector business division, MCI Federal Services, into the nine-figure range and guiding the spinout of AiCX.com into a Tier‑5, AI‑powered XaaS enterprise serving federal, state, local, and commercial markets. “I am extremely proud of the extraordinary growth we’ve achieved as a team,” said Anthony Marlowe, Founder and CEO of MCI. “We scaled from ~$20M to ~$250M in Annual Recurring Revenue (ARR) over the past decade. Mark is the right leader to help me drive the next phase of our expansion as we bring our AI capabilities to market, accelerate our data flywheel while finalizing our small language models, and deploy AI systems that support human teams and other artificial intelligence agents alike. With nine‑figure opportunities emerging across AiCX, AI‑enabled Business Process Outsourcing, our coming soon AI Labor/Services Marketplace, Healthcare and Gov Con to name a few, we have multiple credible paths to reach our $1B+ target enterprise valuation (TEV) by 2030.” Full Release ---> https://lnkd.in/gdB_CxE3 #HappyThanksgiving #AI #BPO #CX #AICX #MCI #ArtificialIntelligence #CEM #EmergencyManagment #CallCenter #ContactCenter #MarkMisczak #FEMA

MANALAPAN, Fla., Nov. 27, 2025 (GLOBE NEWSWIRE) -- MCI announced the appointment of Mark Misczak, CEM, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately. Misczak, a well-known and expert Certified Emergency Manager (CEM), brings 35 years of senior/executive-level experience in federal disaster policy, citizen and customer experience (CX), automated call center services (ACCS), staff augmentation, program design, implementation management, and government-contract operations. Misczak will be instrumental in expanding MCI’s public-sector business division, MCI Federal Services, into the nine-figure range and guiding the spinout of AiCX.com into a Tier‑5, AI‑powered XaaS enterprise serving federal, state, local, and commercial markets. “I am extremely proud of the extraordinary growth we’ve achieved as a team,” said Anthony Marlowe, Founder and CEO of MCI. “We scaled from ~$20M to ~$250M in Annual Recurring Revenue (ARR) over the past decade. Mark is the right leader to help me drive the next phase of our expansion as we bring our AI capabilities to market, accelerate our data flywheel while finalizing our small language models, and deploy AI systems that support human teams and other artificial intelligence agents alike. With nine‑figure opportunities emerging across AiCX, AI‑enabled Business Process Outsourcing, our coming soon AI Labor/Services Marketplace, Healthcare and Gov Con to name a few, we have multiple credible paths to reach our $1B+ target enterprise valuation (TEV) by 2030.” Full Release ---> http://www.flycx.ai #HappyThanksgiving #AI #BPO #CX #AICX #MCI #ArtificialIntelligence #CEM #EmergencyManagment #CallCenter #ContactCenter #MarkMisczak #FEMA

Happy Labor Day! 🇺🇸 Recognized by Inc. Magazine as one of the fastest-growing tech-enabled business services companies, USA-based MCI and our subsidiaries operate a substantial American call center footprint. We provide customer experience (CX), Anything as a Service (XaaS) technology, and business process outsourcing (BPO) services as a vendor partner for a wide range of industries, including healthcare, retail, federal/state, local, and education (FED/SLED), telecom, market research, technology, e-commerce, and financial services. Our contact centers deliver bespoke digital, inbound, and outbound customer services, leveraging a mix of premise-based and work-at-home agents. We utilize interoperable technologies, including Application Programming Interfaces (APIs), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Software as a Service (SaaS), and XaaS, to support clients in managing their customers’ journey, driving scalability, and reducing costs. For a price quote or more information, contact info@mci.world.  Or visit https://www.mci.world

At MCI, we believe the best customer experiences come from the perfect balance of human empathy and next-generation technology. The Human + AI Advantage: ✅ Human-centered service with empathy and expertise ✅ AI-powered tools that drive efficiency and scalability ✅ Results that matter—loyalty, growth, and cost savings ✅ Customer Service That Never Sleeps From contact center outsourcing to AI-driven digital solutions, MCI is redefining how businesses connect with their customers. The Future of CX is Here, don't miss out on this once in a lifetime opportunity. To see what you've been missing, Contact us at: sales@mci.world #BPO #CX #MCI #AI #CustomerExperience #AICX #MCIBPO #ContactCenters #CallCenters #B2B #B2C #Sales #Telemarketing

Today, we celebrate the spirit of freedom, resilience, and innovation that defines our great nation. At MCI, we are proud to support American businesses, create jobs, and deliver world-class customer experience solutions that help organizations thrive. Wishing our clients, partners, employees, and their families a safe and happy Independence Day! #Happy4thofJuly #IndependenceDay #MCI #MCIWorld #MCIBPO #CXExcellence

Today, we remember the brave men and women who sacrificed for our country. At MCI, we honor their legacy and express our deepest gratitude.