AI is raising the bar for participant experience, and incentive strategy plays a critical role in meeting those new expectations. Engagement, effort, and value exchange all need to evolve together. Thanks to Frank for bringing these insights back from IIEX.
Just got back from IIEX—and still processing everything. I had the chance to co-present a session on the future of research panels in the era of AI with Zac Baker from Terac. There were easily 100+ presentations focused on AI. But here’s what struck me: Almost no one is talking about what AI means for research participants—and how fundamentally it will reshape research panels. AI isn’t just a tool for analysis or automation. It’s changing expectations: How people want to engage How much effort they’re willing to give What they expect in return And what “a good experience” even looks like If we don’t rethink panels through that lens, we risk falling behind the very people we depend on. Terac is starting to point the way forward here—and it’s encouraging to see. But the broader industry needs to wake up to this shift. The future of panels won’t just be AI-powered. It will be participant-centered in a way we haven’t fully grasped yet. Curious who else is thinking about this. Virtual Incentives Terac