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Ann Moenius shared thisI've just passed one year at Angi and have loved partnering with our talented product team to drive high impact initiatives forward. This Senior PM role is an opportunity to build some of our most important tools AND work with amazing product leaders like Michael Metzger! Reach out to me if you're interested or know someone who might be.Ann Moenius shared thisI'm currently hiring a Senior Product Manager to help transform our CRM applications and build the future toolkit for our Sales and Care teams. This role has the opportunity to make a huge impact at Angi. Please reach out if you have any questions. Additional details in the job posting linked below. https://lnkd.in/g9PFuYZg
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Ann Moenius shared thisSerenity Lange and I are #hiring for our Enterprise CSM team here at Qualia! If you are an experienced CSM looking to join a collaborative and fast-growing team, the Enterprise CSM role at Qualia could be the right fit for you. Apply through the link or reach out to me directly if you'd like to learn more!
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Ann Moenius shared thisI'm hiring! My team is continuing to grow here at Qualia and I'm looking to hire for some key roles. I was nervous to change industries after 6 years at my last company, but can honestly say moving to Qualia has been the best decision I've made for my career. I learn everyday, get to be a part of a company that is on a very exciting trajectory, and I get to work with the most amazing people. Strategic CSM: https://lnkd.in/gc-9TsMx Enterprise CSM: https://lnkd.in/gtKZgvXc Manager of the Enterprise CSM Team: https://lnkd.in/gMWi5SMJ
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Ann Moenius shared thisI'm hiring! It's an exciting time at Qualia and our team is growing quickly. If you're passionate about the customer experience and you're looking to join a fast-moving startup, I'd love to talk to you.
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Ann Moenius shared thisWe're hosting a Women in Tech Sales event this Thursday, June 6, at Qualia! RSVP with the link below to stop by the office and hear from a panel of women executives from the Austin community.
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Ann Moenius shared thisIf you are in the Boston area and in the fashion or retail industries (or would like to be), join our team for a night of networking at Trunk Club next Tuesday, November 14th. We're hosting a panel and serving drinks starting at 6:30pm. RSVP to ann@trunkclub.com.
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Ann Moenius liked thisAnn Moenius liked thisWe were honored to welcome so many donors, friends, community partners, and elected officials to Lewis University today to celebrate the close of our incredibly successful comprehensive campaign, "Students at the Center, for a Better World." Thank you all for a wonderful afternoon and for helping us raise more than $54,000,000!
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Ann Moenius reacted on thisAnn Moenius reacted on thisAre y'all tired of seeing this yet? I'll stop posting it as soon as everyone in the Austin area who touches title confirms they'll be there. Thanks! See you tomorrow! Love ya! P.S. See you TODAY if you're attending FORES!!! 🫶
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Ann Moenius reacted on thisAnn Moenius reacted on thisEveryone is racing to add AI to their CX operations. Few are asking the more important question first: is the underlying process actually worth automating? Deloitte found that many early AI initiatives failed for exactly this reason: they automated broken or clunky processes instead of redesigning them for the modern customer. A broken resolution process, automated, doesn't become a good process. It becomes a faster, more consistent broken one. The organizations winning with AI in 2026 aren't the ones who moved fastest. They're the ones who did the unglamorous work first — mapping workflows, identifying failure points, and fixing the process before they touched the technology. AI is a multiplier. If what you're multiplying is broken, the math doesn't get better. Full article in comments for context. #CXOperations #CustomerExperience #AI #OperationalExcellence
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Ann Moenius liked thisAnn Moenius liked thisThe day is here, and downtown Austin is buzzing. We’re excited to officially kick off Qualia’s Future of Real Estate Summit! Over the next few days, we’re bringing together the sharpest minds in title & escrow to explore what’s next: bold ideas, breakthrough technology, and the transformations reshaping our industry. There’s no better place for this conversation than Austin, a city built on innovation, creativity, and challenging the status quo. That same spirit is what’s driving the future of title & escrow forward. We can’t wait to welcome you. Here’s just a glimpse of what’s in store today: • Qualia Clear AI Innovation Lab: See our agentic AI system in action, whether you’re a current customer or exploring what’s possible. • Exhibit Floor: Connect with leading partners and discover tools designed to streamline operations and unlock new growth. • Success Bar: Get hands-on, one-on-one support across Qualia, Resware, and RamQuest. Bring your laptop and your toughest questions. • Roundtables: Dive into deep-reaching conversations with industry peers on the big issues everyone is talking about. • Keynote—Mike Massimino: Who better to talk about embracing the unknown and innovating than one of NASA’s most celebrated astronauts? Mike Massimino will bring lessons from orbit to earth and set the tone for FORES26. This is where the future of title & escrow comes into focus. Let’s get started! #FORES26
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Ann Moenius reacted on thisAnn Moenius reacted on thisWhen I look back at my transition from mid-market CSM to enterprise, the truth is: I wasn’t ready 😅 Not because I lacked skill, but because I hadn’t learned how to think yet. Quick story. I once interviewed for a role where they were deciding if I should be mid-market or enterprise. The Chief Customer Officer gave me a scenario and asked how I would handle it. I thought I crushed it - Confident. Clear. Straight to a solution. He didn’t think so and I got the mid-market role. At the time, I didn’t fully understand why. Now I do. He wasn’t looking for the “right” answer. He was looking at my critical thinking skills. • Did I pause? • Did I ask questions? • Did I try to understand the full picture before jumping to a solution? I didn’t. I went straight into fix-it mode. And that’s the shift. In mid-market, you are often executing and reacting. In enterprise, you are expected to think, shape, and lead. You own the strategy. And yes, you have more resources. But that is the catch. You need to know: • When to pull people in • What context they need • What decision needs to be made • The action they need to take • When to escalate internally and when to reset expectations with the client These are not brainstorming sessions anymore. These are strategic rooms where: • You set the agenda • You control the narrative • You assign actions • You follow through Also, no one tells you this, but your internal team kind of becomes your second customer 😂 Another surprise for me: you start writing emails for executives. Your C-levels and VPs do not know your account like you do. And frankly, they do not have time to draft messages from scratch. So you do it. You frame the story. You make it easy for them to step in. The bigger the account, the less you can “operate in the shadows.” Now it is: All eyes on you 👀 More scrutiny Earlier risk detection More pressure (yes, that part is real) Day to day, it looks like: Less “how it should be” More “what is actually happening” More alignment More navigating people and priorities It is strategy, but it is also a bit of politics. On both sides. I learned this the hard way but you don’t have to. If you feel stuck: • Use AI as a thought partner and give it full context • Ask it to challenge your thinking or respond like your customer • Or go to a more experienced CSM, but come with a point of view Enterprise CSM work is not about having all the answers. It is about knowing how to think before you answer. #CustomerSuccess #EnterpriseCS #CareerGrowth #Leadership #SaaS #GrowthMindset
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Ann Moenius reacted on thisAnn Moenius reacted on thisA few months ago I bought a mini PC for less than $700 and spent my weekends building a personal AI agent network. I was skeptical at first. The unlock wasn't a tech revelation. It was sitting down and writing out all the small things I do every week that I could use some help on — scheduling, meal planning, tracking finances, family logistics. As that list grew it became obvious there was something here worth building. The other draw was running AI models locally on my own hardware. Ongoing cost is basically just electricity. The tradeoff is real though — consumer hardware has genuine constraints today and local models aren't at the level of Claude Sonnet or GPT-4o. Eyes open on that going in. OpenClaw is an open source framework for running multiple AI agents locally — each with their own memory and connected tools. Worth looking up if you haven't come across it. One thing I'd do again: I mapped out all my agents and use cases before the hardware even arrived. That upfront planning made the agents useful much faster once I got through the foundational setup headaches. I now have seven running. The three I use every day: a morning briefing agent that pulls my calendar and email before I'm out of bed, a home agent that handles meal planning and family coordination — I took a photo of my son's end-of-school calendar and it added all 26 remaining events directly to our family scheduling app — and a financial agent that tracks and analyzes spending across accounts. I am not an engineer. I wrote zero code. Every command, every config file, every fix — I described the problem to Claude and it told me what to run. Three things I didn't see coming: - The infrastructure debugging takes longer than the actual AI setup — budget a full weekend before you touch any agent logic - Silent failures are harder to diagnose than loud ones — when an agent quietly stops working with no error, that's a bad day - Getting something to "work" is completely different from getting it to reliably run at 6:30am every morning without babysitting I learned more breaking things than I ever would have reading about AI. That's the whole point. If you're curious and want to learn from my failures before making your own, drop me a message.
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Ann Moenius liked thisGreat opportunity send a message to Oz!Ann Moenius liked thisI am hiring Pro Support Frontline Representatives at Angi! Looking for a fast-paced role where you can make a real impact? In this position, you’ll support service pros, solve problems in real time, and help small businesses grow. 💼 What you’ll do: • Provide live support across web + mobile • Guide pros on products, ROI, and growth • Own performance metrics in a high-volume environment 🎯 What we’re looking for: • 1–2+ years in customer support or similar • Strong communication + multitasking skills • A proactive, ownership-driven mindset 📈 Why Angi: • $40–45K + bonus + equity • Fully remote + great benefits • Growth-focused team culture 👉 Apply here: https://lnkd.in/euE3FBxW #hiring #customersupport #remotework #careers
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Ann Moenius reacted on thisAnn Moenius reacted on thiswowowow I just realized this month we've already had FOUR clients land CSM jobs over $175K OTE 🤑🤑 1- Director of CS ($215k base + $48k variable = $263k OTE) 2- Director of CS ($170k base + $30k variable = $200k OTE) 3- Sr. Ent CSM ($155k base + $33k variable = $188k OTE) 4- Enterprise CSM ($145k base + $35k variable = $180k OTE) I know my team and I are all happy (and relieved) to see these high paying IC roles in Customer Success coming back… good signal for the health of the CS job market!! this also means we've got 3 new open spots for 1-1 coaching, so if you: a. Have 2+ years of Customer Success experience b. Are looking for new role in Customer Success c. Want to start a new job in next 3-6 months DM me here on LinkedIn today and we can chat about your specific situation to see if we can help! 🙃
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Ann Moenius reacted on thisAnn Moenius reacted on thisI love hosting. Inviting people into your home hits different than meeting at a restaurant or conference room - it’s more personal, more real, and (let’s be honest) makes it much easier to not use BS buzzwords. Last night, I got to host a group of RevOps nerds from across Austin (and one who made the trek from Dallas) alongside 🐰 Jen and team. And as expected… put a bunch of RevOps nerds at a dinner table and you get straight to the good stuff: – The same problems showing up across completely different companies – What works at one company completely falls apart at another — your GTM stack isn’t “best practice,” it’s phase-dependent – A little nostalgia for simpler Salesforce days – And a lot of honest takes on where all of this is heading next What stood out most wasn’t just the conversation... it was how quickly the room dropped the polished narratives. No decks, no positioning, just people actually doing the work, comparing notes, and being a little unfiltered 🌶️ Turns out… we’re all a lot more similar than we think. Appreciate everyone who came out and made it what it was. And big thanks to 🐰 Jen Igartua, Clay, and crew for making these kinds of nights happen. Because if RevOps is always chaotic… we might as well have a elite dinner party about it. Kudos to Madeline Mack for organizing and ensuring my house was not destroyed! The ATX Supper Club Crew: Kevin Charos Allison Beard Stephanie Hood Kathleen Daly Marissa Barcza Dana Breakstone PMP Kirra Greye Nate Segal Troy Conquer Austin Cook Kiessig Patrick Sweny
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Angi
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Dress for Success Austin
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Economic Empowerment
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Catalyst Software
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Invited to be a Customer Success Coach for Catalyst Coaching Corner, a program that pairs people looking to elevate their CS careers with experienced industry leaders for monthly coaching sessions.
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