Dan O'Neill, CDME

According to Phocuswright’s Beyond Points: Rethinking Loyalty and Brand Consistency in Travel, Gen Z expresses a strong proclivity towards diverse experiences, but their participation in loyalty programs is far from obsolete.

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✈️💻 Working From Plane is the new WFH, but are you doing it right? Check out these quick tips from GetGoing’s Jeff Ochaita to stay productive in the air without arriving stiff or exhausted: https://ow.ly/Swci30sTUex #BCDHowTo

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Managing meetings these days is complex work. From flying teams across the globe for in-person gatherings to producing hybrid and virtual events with broadcast-level quality—planning, sourcing, logistics, and attendee engagement are all mission-critical. One-size-fits-all solutions no longer meet today’s demands. BCD Marketplace Meetings Management partners leverage extensive global sourcing networks, smart venue management, decades of experience and leading attendee engagement platforms to simplify the complex. 🔗 Learn more: https://ow.ly/NggE50WFl8V #BCDMarketplace

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Lead: Destination & Brand Marketing Strategy The City of Carbondale, Illinois, is inviting proposals from qualified marketing firms or consultants to develop and implement a Destination & Brand Marketing Strategy aimed at accelerating economic revitalization, enhancing the city's identity, attracting new residents and businesses, and promoting tourism. https://lnkd.in/gd88hchr #lead #marketingfirm #destination #brand #tourism #marketing #strategy City of Carbondale Government

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Our new report dives into how ground mobility and in-destination experiences are operating in a post-recovery market. Demand is strong, capacity is tight, and reliability matters more than ever. To operators, travel managers, and event planners preparing for 2026-2028, this report is for you. Read the full report: https://vist.ly/4kmc7 #GroundTransportation #LogisticsPartner #TravelManagers #EventMobility

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Daly Travel® | Is Delta’s Service Overrated? A Growing Concern Among Frequent Flyers As someone who follows the airline industry closely, I’ve noticed a recurring theme in recent traveler feedback: many feel that Delta Air Lines’ service is no longer living up to its premium reputation. Long-time Delta flyers and elite members have reported a noticeable decline in service quality, especially since the pandemic. Common frustrations include: • Reduced in-flight service and less attentive cabin crew • Poor communication and handling during delays • Ground service and baggage issues causing inconvenience • A sense that customer care has taken a backseat to operational efficiency and profits While Delta once stood out for exceptional service, many now view it as comparable to other major carriers—but often at a higher price point. This shift raises important questions about customer expectations, airline priorities, and how legacy carriers can maintain loyalty in a competitive market. #DalyTravel #Airlines #CustomerExperience #DeltaAirLines #TravelIndustry #CustomerService

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Why do you manage travel? It sounds basic, but it’s the question that reveals everything. That’s why I loved this takeaway from GoldSpring Consulting at GBTA | Global Business Travel Association Convention 2025: “Know, then validate, your strategic drivers.” Every company says they want savings, service or compliance. But when you dig deeper, the real priorities look different depending on who you ask: ➡️ Finance wants cost control and visibility ➡️ HR focuses on traveler well-being and policy compliance ➡️ Procurement looks for contract value and vendor leverage ➡️ Admins just want it to be easy and efficient ➡️ And travelers? They want support when things go wrong The real needs often don’t surface until you start asking the right questions. That’s where alignment begins, and where we can build something that works based on the needs of the customer. Challenging? Absolutely. But when it clicks, it’s one of the most rewarding parts of the work. Kudos to the GoldSpring team for sparking the conversation. #BusinessTravel #TMC #TravelStrategy #CorporateTravel #ClientSuccess #GoldSpringConsulting

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Corporate travelers don’t shop OTAs — they book through GDS. If you’re not there, you’re invisible. This is exactly why we built GDS access into OnRes for independent hotels.

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Advisors should be helping their shared clients, not chasing commissions from hotels that have the money to pay what they owe.

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💼 Business Travelers Take Note ✈️ Ongoing air traffic control staffing shortages are creating delays at key U.S. airports, especially during peak hours. For professionals who depend on on-time flights, these disruptions can affect meetings, connections, and productivity. Here’s what you can do to stay ahead: ✅ Book early morning flights: they’re less likely to be delayed. ✅ Build buffer time into your schedule for tight connections. ✅ Monitor flight alerts and airport updates before departure. ✅ Keep essentials in your carry-on in case of unexpected changes. Our CNtravel advisors will keep you informed so you can travel smarter, adjust quickly, and arrive ready. Because when the skies get busy, the best strategy is to stay prepared and informed. 🌍 #BusinessTravel #FlightDelays #TravelNews #CorporateTravel #SmartTravel #TravelTips #CNTravel

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For the 4th year, Global Week includes 12 curated press trips for international journalists, These trips are a vital part of our collective global marketing strategy because they allow journalists to experience a destination firsthand and translate that experience into stories that inspire, inform, and influence travelers. At their best, press trips are not simply about showcasing hotels, restaurants, or transportation options; they are about immersing the journalist in the essence of a place so they can write with authenticity, nuance, and credibility. https://lnkd.in/eU45rf3B

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Destinations International has evolved beyond inclusion to embrace social impact as our industry’s north star. 🌟 This evolution challenges us to consider not only who is included, but how tourism drives meaningful, measurable outcomes for the places and people we serve. Three community engagement leaders (Bryan Kubel of Visit Milwaukee, Heather Andrews of The Palm Beaches and Adam Jennings, CTA, PDM of VisitGreenvilleSC) share why social impact is critical in their destinations, demonstrating how it is put into practice in inspiring ways. Read more: https://lnkd.in/eUWbnqNr

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Five essential shots every multi-day tour operator needs: 1️⃣ Wide destination shots that showcase the beauty of your locations 2️⃣ Close-ups of activities showing guests actively participating 3️⃣ Candid guest interactions that capture authentic moments 4️⃣ Food and accommodation photos that address quality concerns 5️⃣ Team portraits that put a face to your brand Realistically, you need this diversity for effective marketing across all your channels. Each type of shot serves a different purpose in helping potential guests understand and connect with your experience. If you have a recent smartphone and some photography skills, you can capture many of these yourself. The key is being prepared with a shot list and understanding what story each photo needs to tell. Remember, some of the most effective content comes from authentic moments rather than overly polished professional shots. #photographytips #touroperator #contentstrategy #visualmarketing #shotlist

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Shaping Destinations Through Business Events 🌍🤝 The way cities, regions and nations thrive is changing fast. Tourism, talent, investment and innovation now intersect to create the destination economy. Business events are more than gatherings, they are powerful tools for shaping places, sparking partnerships and driving long-term growth. IMEX's Place Leaders Forum, in partnership with Prof Greg Clark CBE FAcSS and The Business Of Cities, is preparing a new white paper: The Destination Economy, Place Leadership and the Strategic Role of Business Events. We’re calling on you to share your insights. How is your city or region using business events to lead, innovate and connect? 📝 Submit a 500-word case study by 27 March 2026 and help shape the future of place leadership: https://ow.ly/8O4Q50YvjyK Natasha Richards #ICCAWorld #IMEX #IMEX26 #Frankfurt #BusinessEvents #GlobalMeetings #MeetingsIndustry #MICE #AssociationMeetings #EventsProf

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✅ Arival: "The #future of #travel is #experiential, and the opportunity is massive." Read more: https://lnkd.in/eKT_eQBkÇ iep! #kudos to Janelle Visser 🙌

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