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I am a Vice President of Consulting Services at CGI Federal, leading digital…
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Laurence Hart shared thisGetting everyone together in the same room, virtual or real, is the most critical step. Everyone wants what is best for the organization and has different perspectives on what that is. The teams Brian mentions can all help each other achieve their goals. It just takes an open mind and a conversation. #InfoGovLaurence Hart shared thisThere’s an essential conversation that isn’t happening in most organisations, and that's increasing business risk. The information governance team understands source quality, provenance, and lifecycle management. The AI team understands model risk, retrieval mechanics, and agent architecture. The business team understands what each decision requires. No single team has the full picture. And the governance gap exists precisely in the space between them. The hardest part of governing what AI agents know when they decide isn’t technical. It’s getting these three groups in the same room, speaking the same language, looking at the same problem. The first step isn’t a framework or a tool. It’s a conversation between people who don’t usually talk to each other. Have you facilitated that conversation in your organisation? #AgenticAI #InformationGovernance #AIGovernance #AITrust
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Laurence Hart reposted this*mic drop*Laurence Hart reposted thisThose AI caricatures are neat because you can learn a little bit about the person's job, their hobbies, and that they'll happily feed their likeness and personal information into a machine built by and for child abusers instead of paying an artist.
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Laurence Hart shared thisAs Alan says, time will tell. External signals I'm seeing are speaking of possibilities. There is a LOT of content out there that need to be squeezed for value. Going to take focus on vision & investment to become a player again. #ECM #InfoGovLaurence Hart shared thisOur first thoughts on the appointment of a new CEO @OpenText: https://lnkd.in/e59N49CvOpenText Appoints a New Captain: Can Ayman Antoun Steer the Ship to New Waters? | Deep AnalysisOpenText Appoints a New Captain: Can Ayman Antoun Steer the Ship to New Waters? | Deep Analysis
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Laurence Hart shared thisHyland, aka Alfresco, recently reached out to write-up the work of one of my favorite clients. While the client couldn't be identified for various reasons, what we've accomplished is actually pretty impressive. The massive volume of large documents in a non-archival repository for multiple systems is part of why I've stayed in #ECM for so long. Solving this for permanent records that have to go to NARA for future generations has made this old (I did the math) #InfoGov pro's heart get a bit warm and fuzzy. And the system is still expanding in scope. 😊 https://lnkd.in/etsvNqUc
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Laurence Hart shared thisI 100% agree with Alan Pelz-Sharpe. Preaching doom is not going to bring #InfoGov professionals into the #AI conversation. Doing the work and offering solutions is how to make a difference. Just as with Big Data back-in-the-day, bad information leads to bad results. Successfully managing and governing unstructured information, aka Content, makes all those LLMs less delusional. #ECM https://lnkd.in/ezfmGJugHow to not lose the opportunity that AI offers Information Management | Deep AnalysisHow to not lose the opportunity that AI offers Information Management | Deep Analysis
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Laurence Hart shared thisThis is likely to be a great discussion and is related to my last article on ReWorked. If you have time, listen to Jesse Wilkins CIP CIPP/US CIPM IGP CRM CIGO ICE-CCP, Donda L. Young, CIP, AIIM Fellow, and Steve Weissman (smart people all) talk about how #RecordsManagement intersects with how people are using #AI.Laurence Hart shared thisMark your calendar! Our next IG Community Roundtable, coming September 17: "Retention Ramifications: AI Prompts and Outcomes" Reserve your space today!
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Laurence Hart shared thisTajh's thoughts echo some of my recent thoughts, complete with IBM slide. You release it into the world, you are responsible. Doesn't matter if AI or an intern did most of the work. If you authorize AI to make decisions and publish code or content, it falls to you. Authorship can get a bit fuzzy considering where the source content comes from, but responsibility is clear.Laurence Hart shared thisI am finding this talk of AI agents as digital employees to be more than a little specious. These agents are tools for work. They cannot be held accountable. Human operators must be held accountable for everything that is done by the agents they deploy. Full stop. It is as if AI enthusiasm is causing proponents to forget (and therefore need to relearn the hard way) all of the lessons of the history of computing. #AIGovernance #accountability
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Laurence Hart shared thisIt is here. Records Management is ready to add wrinkles to your plans for AI. That's probably for the best as the use of GenAI needs to be thoughtfully considered. If I write a report for my company, it is a record and I could be asked to testify about its creation. If GenAI has a hand in creating that report, don't the prompts and the information feeding that response have a hand in that story? Time to start thinking ahead before the courts have us playing catch-up. https://lnkd.in/e_f-VH_MWhy Every GenAI Prompt and Output Can Be a Legal Record (And What to Do About It)Why Every GenAI Prompt and Output Can Be a Legal Record (And What to Do About It)
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Laurence Hart shared thisAfter too long of a break, I wrote up some thoughts on AI and prepping the information that feeds it. If you don't feed your models information that is accurate, relevant, and trusted (ART); your results are going to be biased, awful, and drivel. Take the time to create a little ART before you trust what's coming out of your AI. https://lnkd.in/ekEzAV_QAI Needs Accurate, Relevant and Trusted InformationAI Needs Accurate, Relevant and Trusted Information
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1mo
It's a tough job to do and explain.
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Laurence Hart liked thisLaurence Hart liked thisThe 2026 IAC - Information Architecture Conference wrapped up on Saturday. Now comes the synthesis. It's been over 25 years since I started creating digital experiences. Those of us who've been designing since the start have the knowledge, skills, and experience to shape the future. Paz Perez kicked things off by telling us our skills are more relevant than ever. But all I could think was, "And who cares? Who wants us to use them?" Yet I shifted to thinking about our community of practice. We are in this together. Tools evolve. We keep using our inclination to name, organize, and structure things to make sense and build foundations. We are not alone in feeling hopeless some days. That is why we come together. That is why events like #IAC26 matter. Erin W.'s talk, "IA for Evil," was a protest in its own right — appropriate, on point, and energizing. This is why we gather. But what's stuck with me most was Kaarin Hoff's question during a break: "Do books matter still?" Many attendees weren't familiar with the "Polar Bear" book, **Information Architecture**, in any of its 4 editions. I am fine with passing the baton to a new generation. But not with putting it down and hoping someone finds it and carries it on. And that’s what feels like is happening. People now go to school to be a UX researcher, a UX designer, or an information architect. Yet they are less aware than ever about the work that we do, why we do the things we do, and how to do it. Another book won’t solve that problem. Academia apparently isn’t teaching the ones that exist. So how do we get this cumulative knowledge in front of the next generation? TikTok? The academics who teach these programs? Why aren’t the academics coming to the IAC? Surely we can use our skills to try **something** — rather than let this field fade away. To all who I hugged and talked with last week: Thank you. Let's keep the conversations going.
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Laurence Hart reacted on thisLaurence Hart reacted on thisI am thrilled to announce my new role as the Executive Director of the Open Source Initiative (OSI). I'm grateful to the board for their trust, and I look forward to serving the community and our partners as I lead one of the fundamental institutions of the open source ecosystem. I have so much more to say, but this week I'm heads down with Deborah Bryant doing knowledge transfer and on-boarding. If you've pinged me, my responses may be delayed for a couple days.
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Laurence Hart reacted on thisLaurence Hart reacted on thisToday was more than just a career milestone; it was a memory etched in time. Standing before USCIS Executive Director Joseph Edlow to take my oath as a Senior Executive Service (SES) member with my sons in the room to witness the moment, was deeply profound. Their presence served as a powerful reminder of why we serve: to build a more efficient, secure, and fair future. With that, I am incredibly honored to begin my first official day as Chief Information Officer (CIO) at U.S. Citizenship and Immigration Services (USCIS) within the Department of Homeland Security (DHS). The mission of USCIS sits at the heart of the American story. In a world of shifting dynamics and historic application volumes, the "how" of our work is just as vital as the "what." We are not just processing paperwork; we are managing a complex ecosystem where technology must be the backbone of integrity and the engine of efficiency. My focus as CIO will be on sharpening our technological edge to meet the moment. This means: • Fortifying Integrity: Leveraging emerging technologies to strengthen our defensive posture and stay ahead of evolving fraud and identity risks. • Evolving the Infrastructure: Designing a future-ready digital architecture that scales alongside the agency's growing operational needs. • Service Through Tech: Delivering timely, fair outcomes that uphold the public trust while safeguarding national security. I am eager to lead the talented OIT team as we integrate secure, mission-critical solutions that make our immigration system more robust and responsive. I am deeply grateful to Executive Director Edlow for the confidence he has placed in me and to the OIT and leadership team at USCIS for such a warm welcome. Stepping into this role, I carry a deep commitment to delivering real, strategic value to the American people and our global stakeholders. To my fellow CIOs and colleagues across the DHS components: I look forward to building a unified, secure, and effective technology ecosystem together. Onward! #Leadership #CIO #Innovation #PublicService #USCIS #DHS #DigitalTransformation #Immigration
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Laurence Hart reacted on thisOur first onsite as we cross the starting line for an incredible future. Stay tuned for news in the next few days….Laurence Hart reacted on thisThis is what building at Barn Analytics looks like. 🛠️ ✅ Sunny Seattle weekend with JT Perry, Jennifer Kenyon, & Jeremy ☕ Meiss ✅ Moving between our workspace in the garage and the coop ✅ Matching swag (obviously) The Barn Analytics team was heads-down this weekend- soldering PCBs, digging into workflows, building APIs & structuring databases, and *drumroll* getting our ChickenSense pre-ordering ready for launch. 🎉 We started this journey to give small-scale farmers real data on their flocks, and we're almost at the finish line. The chickens are rooting for us. Probably. Pre-orders coming soon... watch this space & follow along for the ride! 🐓
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Laurence Hart liked thisLaurence Hart liked thisGreat news! Two Senior Information Management Analyst positions in my previous area at GoA are posted. I know how vital having these two positions filled is. Hugely dedicated and knowledgeable team that have unique and necessary expertise in how to manage all corporate content properly. https://lnkd.in/gRri3Fbz I'm a bit teary happy seeing this come through. ALSO. Remember. Information management is not IT. I could . . . . (and have for the Alberta Municipal Clerks Assoc. and a few other groups) . . . . .do a complete presentation on the differences and how they support each other. Maybe I should again.
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Laurence Hart liked thisLaurence Hart liked thisI’m excited to welcome Lubor Ptacek to Hyland as our new SVP of Product Marketing. Lubor joins us at an important moment as we continue to sharpen how we bring our innovation to market. As our solutions evolve and our portfolio expands, clarity in how we tell our story - across industries, regions and use cases - becomes even more critical. He brings deep experience in enterprise software and nearly two decades in ECM, with a strong track record of shaping category narratives, scaling into new markets and driving high-impact product launches. At Hyland, that leadership will be key as we strengthen our go-to-market motion, elevate our portfolio positioning and clearly articulate the value of our AI-native solutions. Welcome to the team, Lubor! Looking forward to what we build together. https://bit.ly/47ZdTr8 #Leadership #ProductMarketing #EnterpriseSoftware #ContentInnovationCloud
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Laurence Hart reacted on thisLaurence Hart reacted on thisHave you noticed when it comes to pulling your tax payment out of you’re checking account, the government suddenly gets hyper efficient?
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Laurence Hart liked thisLaurence Hart liked thisHeading to IAC - Information Architecture Conference!! First time flying from Burlington VT. This might be the most pleasant airport I’ve been to! It’s a new terminal and filled with natural light, open space, and not many people. Looking forward to seeing a bunch of you soon!!
Experience & Education
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CGI
View Laurence’s full experience
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Licenses & Certifications
Publications
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CMSWire Columnist
CMSWire
See publicationMonthly columnist since July 2010 writing on Information Management, Digital Workplace, Content Management, and other related technologies.
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SearchContentManagement Columnist at TechTarget
TechTarget
See publicationContributing author since January 2015 writing on Digital Transformation, Content Services, Content Management, and emerging technology.
Honors & Awards
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Information Coalition Honors Fellow
Information Coalition
While there are fellows programs to honor people who have served their profession with distinction for Records, for Information Management, for Privacy, and for nearly every other vertical discipline in the information profession- there has been no such accolades or recognition for those who have tirelessly connected together the disciplines, who have worked at a high level to make the coordination of the profession more seamless and function better. This is the role of the Information…
While there are fellows programs to honor people who have served their profession with distinction for Records, for Information Management, for Privacy, and for nearly every other vertical discipline in the information profession- there has been no such accolades or recognition for those who have tirelessly connected together the disciplines, who have worked at a high level to make the coordination of the profession more seamless and function better. This is the role of the Information Coalition Honors Fellow Program, a fellow program that recognizes the work of individuals who have been cross-functional in their scope – whose breadth across multiple disciplines has made them distinct rather than their depth in a single discipline.
Organizations
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Association for Computing Machinery (ACM)
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- Present -
Association for Intelligent Information Management (AIIM)
Former Vice President, National Capital Chapter; Member of Interoperability Committee
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