Harvard Business Review@HarvardBiz12mHow to survive when you're tasked with covering the work of a colleague (or two). hbr.orgWhat to Do When You’re Covering for Colleagues — and Can’t Keep UpWhen covering for a coworker who is out of the office, it’s difficult to keep up with everything the way you usually do. This sense of overload can compound when multiple individuals are out of the...122.2K
Harvard Business Review@HarvardBiz3hFour things to do when your boss expects way (way) too much. hbr.orgHow to Work for a Boss Who Has Unrealistic ExpectationsIt can be frustrating to work with a boss who has unrealistic expectations. Instead of just caving in or deciding it’s time to update your resume, there are a few approaches you can try to preserve...23138K
Harvard Business Review@HarvardBiz5hCompanies with a large market share can get away with bad service because their customers have nowhere else to go for help. hbr.orgWhy Is Customer Service So Bad? Because It’s Profitable.American consumers spend, on average, 13 hours per year in calling queue with an estimated monetary cost of $38 billion. A third of complaining customers must make two or more calls to resolve their...1248.9K
Harvard Business Review@HarvardBiz5hAn HBR Executive Masterclass with researcher and author Marcus Buckingham. hbr.orgDesigning Experiences That Drive ResultsIn this HBR Executive Masterclass, researcher and bestselling author Marcus Buckingham explains why every leader is an experience designer—and how developing “experience intelligence” can help you...29.5K
Harvard Business Review@HarvardBiz6hBusiness travel can be reinvigorating too. hbr.orgHow to Make Any Business Trip Less BoringToo many of us treat business travel as a curse. Unfortunately, most business travel advice goes something like this: Hunt for Wi-Fi like it’s water, stick to your itinerary, stay in a safe (read:...1411K
