Business management
How to Recognize When Your Customers Want You to Act
Four actions companies can take to better understand critical cues about timing.
Aug 05, 2026
Customer-Centricity
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- HBR ExecutiveHBR ExecutiveBusiness management
The Business of Five-Star Service
An HBR Executive Live conversation with Four Seasons CEO Alejandro Reynal.
Jul 02, 2026
- Entrepreneurship
Creating Products with Curiosity, Humility, and Play
A conversation with Zynga founder Mark Pincus on creating a culture of innovation.
HBR IdeaCast• Episode 1084 Case Study Reprint
Planto: From Personal Pain to Profitable Fintech Serving Global Banks
This case explores the evolution of Planto, a Hong Kong-based fintech company. Initially launched as a personal finance management (PFM) tool, Planto...
$11.95Buy now in store- HBR ExecutiveHBR ExecutiveStrategy
Driving Lyft into the Future
An HBR Executive Live conversation with Lyft CEO David Risher.
Apr 29, 2026
- Strategy
When Apologizing to Customers Hurts More Than It Helps
New research finds that it can quietly damage customer loyalty.
Apr 20, 2026
Book
The Book of Eastbay: Two Friends and the Catalog That Changed the Sneaker Business Forever
Sneakers are a $100 billion business and a global obsession that started in the pages of a catalog called "Eastbay." This is a startup story unlike most...
$32.00Buy now in store- Technology and analytics
New Research on How Brand Associations Drive Customer Spending
Studies conducted with CVS Health found that they can help predict how much people will spend in the future.
Apr 08, 2026
- Business management
A Better Strategy for Location-Based Advertising
New research finds that ad effectiveness depends on more than just how close a consumer is to your store—it matters how close they are to your rival.
Mar 31, 2026
