Harvard Business Review@HarvardBiz41mFour things to do when your boss expects way (way) too much. hbr.orgHow to Work for a Boss Who Has Unrealistic ExpectationsIt can be frustrating to work with a boss who has unrealistic expectations. Instead of just caving in or deciding it’s time to update your resume, there are a few approaches you can try to preserve...2173.8K
Harvard Business Review@HarvardBiz3hCompanies with a large market share can get away with bad service because their customers have nowhere else to go for help. hbr.orgWhy Is Customer Service So Bad? Because It’s Profitable.American consumers spend, on average, 13 hours per year in calling queue with an estimated monetary cost of $38 billion. A third of complaining customers must make two or more calls to resolve their...1247.6K
Harvard Business Review@HarvardBiz3hAn HBR Executive Masterclass with researcher and author Marcus Buckingham. hbr.orgDesigning Experiences That Drive ResultsIn this HBR Executive Masterclass, researcher and bestselling author Marcus Buckingham explains why every leader is an experience designer—and how developing “experience intelligence” can help you...27.9K
Harvard Business Review@HarvardBiz3hBusiness travel can be reinvigorating too. hbr.orgHow to Make Any Business Trip Less BoringToo many of us treat business travel as a curse. Unfortunately, most business travel advice goes something like this: Hunt for Wi-Fi like it’s water, stick to your itinerary, stay in a safe (read:...149K
Harvard Business Review@HarvardBiz4hFive practices legacy companies in Japan have followed to build resilience amid volatility. hbr.orgHow Japan’s Oldest Companies Navigate UncertaintyIn the period from 1994 to 2024, Japan’s family businesses matched or exceeded the returns of peers in the United States, Germany, and Canada while taking on far less risk. Their advantage came not...1169.7K
