Business management
Don’t Underestimate the Power of Customer Referrals
New research reveals they’re a critical source of low-cost growth.
Customer Experience
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Harvard Business Review, September/October 2026
Harvard Business Review publishes new and authoritative ideas for improving the practice of management. Written by leading business thinkers and executives,...
$21.95Buy now in store- HBR ExecutiveHBR ExecutiveBusiness management
Designing Experiences That Drive Results
An HBR Executive Masterclass with researcher and author Marcus Buckingham.
Aug 31, 2026
- Business management
Do Your B2B Customers See the Value You Deliver?
Identify what you’re doing for customers, and embed that value quantification into the sales process.
Aug 25, 2026
- Economics
The Innovation Strategy Most Companies Miss
A conversation with Dartmouth’s Vijay Govindarajan and MIT’s Amos Winter on why designing for emerging markets before developed ones can yield benefits.
HBR IdeaCast• Episode 1091 - Business management
How to Recognize When Your Customers Want You to Act
Four actions companies can take to better understand critical cues about timing.
Aug 05, 2026
- Business management
How a Museum Marketing Team Used AI to Bring People Closer to Art
An inside look at how the Harvard Art Museums team weighed the pros and cons of using AI-generated avatars to engage new visitors.
Cold Call• Episode 287 - Business management
Stop AI from Eroding Your Brand
Research points to five ways companies can reduce the “brand debt” that AI can incur.
Jul 16, 2026
- Business management
AI Is Changing How Customers Choose Your Business
How three SMBs—a manufacturer, a boutique hotel, and a B2B software company—are adapting.
Jul 06, 2026
- HBR ExecutiveHBR ExecutiveBusiness management
The Business of Five-Star Service
An HBR Executive Live conversation with Four Seasons CEO Alejandro Reynal.
Jul 02, 2026
