Chapter 1 General Provisions

Article 1 (Purpose)

These Terms of Service aim to define the rights, obligations, responsibilities, and other necessary matters between Storytaco, Inc. (hereinafter referred to as the “Company”) and its Members concerning the use of the game provided by the Company and all related services (hereinafter referred to as the “Game Service”).

Article 2 (Definitions of Terms)

① The main terms used in these Terms are defined as follows:

1. “Member” refers to an individual who agrees to these Terms and uses the game services provided by the Company.

2. “Account (ID)” refers to an account issued and managed by the platform operator or a unique in-game account (UID) separately assigned by the Company.

3. “Account Information” refers to information provided by the Member, such as the account, password, name, and contact information, as well as game usage information (character, items, level, etc.) and payment information.

4. The term “Platform” refers to third-party services through which the Game may be downloaded, installed, executed, or paid for, including but not limited to Google Play Store, Apple App Store, Epic Games Store, Steam, Stove, consoles (such as Nintendo, PlayStation, and Xbox), Chinese retail shops (such as Fenghuang), and global retail shops.

5. “Content” refers to all digital materials (games, items, in-game currency, applications, etc.) provided by the Company through the Game Service, categorized as either paid or free.

6. “Paid Payment” refers to the act of a Member paying through a platform or payment gateway provider (PG company) to use paid content within the Game Service.

7. “Posting” refers to information such as text, images, voice, or video posted by a Member during the use of the Game Service.

② Terms not defined in this Article shall follow relevant laws and regulations, individual service policies, and general commercial practices.

Article 3 (Provision of Company Information)

The Company shall display the following information on its website and within the game service to ensure members can easily access it. However, items 6 and 7 may be made available via a linked screen.

1. Company name and representative's name

2. Business location address (including the address where member complaints can be handled)

3. Telephone number and email address

4. Business registration number, online sales business registration number

5. Personal Information Processing Policy

6. Terms of Service

7. Information related to probability-based items required to be displayed under relevant laws and regulations, such as the “Act on the Promotion of the Game Industry”

Article 4 (Effectiveness and Amendment of Terms)

① These Terms shall take effect when the Company posts them within the Game Service or on its website, or provides a linked screen.

② The Company may amend these Terms within the scope that does not violate relevant laws and regulations.

③ When amending these Terms, the Company shall notify members at least 7 days in advance, specifying the effective date and amendment details. For changes unfavorable to members or significant changes, notice shall be provided at least 30 days in advance.

④ The Company shall display a comparison of the pre- and post-amendment content in a manner easily understandable to members.

⑤ If a member does not agree to the amended Terms, they may terminate the Service Use Agreement. Continued use after the effective date shall be deemed as consent to the amended Terms.

Article 5 (Supplementary Rules)

atters not specified in these Terms shall be governed by the 「Act on Consumer Protection in Electronic Commerce, etc.」, the 「Act on the Regulation of Terms and Conditions」, the 「Act on the Promotion of the Game Industry」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, the 「Personal Information Protection Act」, the 「Act on the Promotion of the Content Industry」, and the policies of each platform operator.

Article 6 (Operating Policies)

① The Company may establish operating policies to specify necessary details for applying these Terms and Conditions, and to protect members' rights and interests and maintain service order.

② Operating policies shall have the same effect as these Terms and Conditions, and any amendments shall follow the procedures set forth in Article 4.

Chapter 2 Protection of Personal Information

Article 7 (Protection and Use of Personal Information)

① The Company shall endeavor to protect members' personal information in accordance with relevant laws and regulations.

② The protection and use of personal information shall comply with relevant laws and regulations and the Company's Personal Information Processing Policy.

③ The Company shall use personal information only to the extent necessary for providing services and shall destroy it without delay upon achieving the purpose.

④ The Company shall not be liable for personal information leaked due to reasons attributable to the Member.

Chapter 3 Service Usage Agreement

Article 8 (Application and Method)

① Those wishing to become members must agree to the terms and conditions and apply for service usage according to the procedures provided by the company.

② The company may require consent from a legal representative when necessary and may terminate the contract in cases of false information or identity theft.

Article 9 (Acceptance and Restriction of Service Applications)

① The Company shall, in principle, accept a member's application. However, the Company may refuse acceptance or subsequently cancel it in the following cases:

1. Providing false information, lack of consent from a legal representative, or intent to violate laws and regulations

2. Accessing the service from a region outside the service provision country using abnormal or circumventing methods

3. Attempting to re-register if the Company or a unique in-game account (UID) has been sanctioned for violating the Terms of Service or operational policies

4. Applying for re-registration with the same account or UID within 30 days of account termination

5. Other cases where the Company deems there is a significant risk of causing substantial disruption to normal service operations

② The Company may reserve acceptance if there is insufficient capacity or technical impediments.

Article 10 (Use of Guest Login)

① Members may use the Game Service via Guest Login without separate registration procedures, in addition to using a platform account (Google, Apple, Steam, Stove, etc.) or methods designated by the Company.

② Guest login accounts and related data are tied to the device being used and may be lost due to reasons beyond the Company's control, such as device change, loss, reset, deletion, network errors, or platform operator failures.

③ The Company shall not be liable for recovery or compensation for data loss from guest login accounts unless caused by its intentional act or gross negligence.

④ For stable service use, members are encouraged to link a platform account or external account.

⑤ The Company shall not be liable for any data loss (including but not limited to device change, loss, or reset) resulting from a Member's failure to link their platform account or external account (e.g., Google, Apple, Steam, etc.).

⑥ Account linking and data transfer procedures shall follow the methods guided by the Company within the game. The Company shall not be liable for any linking failure or data loss caused by a Member's negligence in management.

Article 11 (Youth Protection Policy)

① For children under 14 years of age, consent from a legal guardian is required for membership registration.

② For minors under 18 years of age, consent from a legal guardian is required for membership registration and use of paid services.

③ Legal guardian consent is verified through methods such as mobile phone identity verification, SMS authentication, or card authentication.

④ The company implements measures such as usage time guidance and excessive immersion prevention to promote healthy game use by minors.

⑤ Legal guardians may request the suspension of a minor's service use or membership termination.

Chapter 4 Obligations of the Contracting Parties

Article 12 (Obligations of the Company)

① The Company shall comply with relevant laws and regulations and make its best efforts to provide stable services.

② The Company shall establish security systems to protect personal information, disclose its personal information processing policy, and comply with it.

③ The Company shall endeavor to promptly address members' legitimate opinions or complaints.

Article 13 (Service Provision and Suspension)

① The Company shall provide services year-round without interruption as a principle to ensure stable service provision.

② The Company may temporarily suspend services in the following cases:

1. Regular system maintenance, server replacement, or expansion

2. Game content updates or bug fixes

3. When urgent security measures are required

4. Force majeure events such as natural disasters or power outages

5. Other cases necessary for smooth service provision

③ When suspending service under Paragraph 2, the Company shall notify users in advance within the game service or on its website of the reason and duration of the suspension. However, if advance notice is impossible due to urgent circumstances, notice may be provided afterward.

④ The Company shall not compensate for damages resulting from service suspension unless caused by its intentional act or gross negligence.

Article 14 (Member Obligations)

① Members shall not engage in any of the following acts:

1. Providing false information, account theft, or fraudulent payments

2. Infringing on the intellectual property rights of the Company or third parties

3. Exploiting bugs, hacking, or using unauthorized programs

4. Engaging in obscene, gambling-related, or illegal activities; harassing or threatening others

5. Conducting commercial activities, advertising, or political activities without the Company's consent

6. Any other acts violating relevant laws, social order, or public morals

② Members must manage their account (ID), device, and password with the care of a prudent administrator and shall be liable for damages resulting from negligence in management.

③ However, responsibility related to payment security shall follow the policies and procedures of the relevant platform operator (Google, Apple, Steam, Stove, etc.) or payment gateway provider (PG company). The Company shall not bear direct responsibility for issues arising during the payment processing.

Article 15 (Detailed Items of Operation Policy)

The Company may establish and implement an Operation Policy to ensure the smooth operation of the Game Service and maintain a healthy usage environment among Members. Members must comply with this policy. The Operation Policy may include the following items:

1. Restrictions on the use of names such as member account names, character names, and guild names

2. Restrictions on chat content, methods, frequency, etc.

3. Restrictions on the use of bulletin boards, communities, and other services provided within the game

4. Other necessary matters for maintaining service order and protecting members

Chapter 5 Termination of Contract and Service Restrictions

Article 16 (Service Restrictions and Contract Termination)

① If a member violates these Terms or relevant laws and regulations, the Company may restrict service use or terminate the contract.

② A member may terminate the contract at any time by deleting their account and withdrawing membership.

Chapter 6: Damages and Liability Exemption

Article 17 (Damages)

If the Company suffers damages due to the Member's fault, the Member shall compensate the Company for such damages.

Article 18 (Company's Liability Exemption)

① The Company shall not be liable for service interruptions caused by force majeure, including natural disasters, war, government regulations, or platform failures.

② The Company shall not be liable for damages incurred by Members in connection with the use of services, content, events, etc. provided free of charge, unless such damages result from the Company's intentional acts or gross negligence.

③ The Company shall not be liable for damages arising from the Member's own fault.

④ Issues related to payments shall be governed by the policies and procedures of the platform operators (Google, Apple, Steam, Stove, etc.) or payment gateway providers (PG companies), and the Company shall not be liable for such matters.

⑤ If the specifications of the device used by the member, network environment, OS version, etc., fall below the minimum technical specifications provided by the Company, the Company shall not be liable for guaranteeing smooth service provision.

⑥ The Company may restrict or suspend service provision due to reasons beyond its reasonable control, such as changes in platform operator policies (Google, Apple, Steam, Stove, etc.), payment policy changes, app market operation suspension/restrictions, or updates/policy changes by operating system (OS) or device manufacturers. The Company shall not be liable for such restrictions or suspensions unless caused by its intentional misconduct or gross negligence.

⑦ The Company may suspend or terminate all or part of the game service for business, technical, or operational reasons. In such cases, the Company shall notify members of the service termination at least 30 days in advance and separately provide a refund policy for paid but unused content. The Company shall not be liable for any damages incurred by members due to service termination, unless caused by the Company's intentional misconduct or gross negligence.

Article 19 (Probability-Based Items and Damages)

① The Company shall accurately disclose, maintain, and update the acquisition and success probabilities of probability-based items in accordance with relevant laws and regulations, including the Game Industry Promotion Act.

② If a Member does not achieve the expected outcome through the use of Probability-Based Items, this constitutes a normal result of service provision based on probability, and the Company shall not be liable for damages.

③ However, if the Company intentionally or through gross negligence falsely discloses or conceals probability information, it shall bear liability for damages in accordance with relevant laws and regulations.

Article 20 (Refunds and Cancellation of Paid Content)

① Members may request cancellation within 7 days of purchase in accordance with relevant laws and regulations, including the 「Act on Consumer Protection in Electronic Commerce, etc.」. However, cancellation may be restricted for content that has already been used or is deemed used, items that are immediately exposed or delivered, etc.

② Cancellation and refund procedures follow the refund policies and procedures of each platform operator (Google, Apple, Steam, Stove, etc.). The Company does not directly process refunds itself; members must apply for refunds through the respective platform.

③ The Company hereby notifies that withdrawal may be restricted in the following cases:

1. Content used or applied immediately upon purchase

2. When part of a bundled package with additional benefits has already been used

3. Other cases where withdrawal restrictions were pre-notified and the member consented

④ If a member requests a refund legitimately in accordance with laws or the platform's refund policy, the Company shall diligently support the refund process.

⑤ In-game goods and content provided free of charge by the Company (such as items and game currency obtained through events, rewards, etc.) are not eligible for refunds. The Company shall not be liable for damages related to the use of free content, unless caused by the Company's intentional misconduct or gross negligence.

Article 21 (Prohibition of Unjustified Refunds)

① Members may only use paid content if they have made a valid payment through the platform operator (Google, Apple, Steam, Stove, etc.) or the payment gateway provider (PG company).

② If a member purchases paid content and then abuses the platform's refund procedures, or obtains a refund through payment cancellation or chargeback while still using the content, the Company may restrict or revoke access to that content and may restrict or terminate the member's account.

③ The Company may claim damages from the member arising from such unfair refund practices.

CHAPTER 7 MISCELLANEOUS

ARTICLE 22 (Governing Law and Jurisdiction)

① These Terms shall be governed by the laws of the Republic of Korea.

② In the event of any dispute arising between the Company and a Member regarding the use of the Service, the court having jurisdiction over the location of the Company's main office shall have exclusive jurisdiction.