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A highly experienced executive with a broad global focus.
I have managed companies…
I have managed companies…
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Articles by Fred
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Detroit area attorney needed
Detroit area attorney needed
Looking for an attorney in the Detroit suburbs who can handle small business matters. Please respond to…
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Engineering consultants needed
Engineering consultants needed
I need several engineers for full-time, permanent consulting positions. Headquarters in the Detroit suburbs, but…
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Software Resellers Needed
Software Resellers Needed
I have two clients with needs to find the following: Resellers in North America for a "PIDO" (Process Integration and…
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22K followers
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Fred Kern reposted thisFred Kern reposted thisI know most of my contacts are either affiliated with homeopathy or physical therapy, (some Scout and Cellar). However, if any of your connections are in the cyber security or technology space and looking for someone to join their Customer or Partner success team, I am attaching David Kern’s profile. He is “CRN’s Top 100 People You Don’t Know But Should” and his colleagues will tell you how hard he works across the board to find solutions. Please reach out if you may know someone. Any person looking for work right now knows how invaluable a connection is these days! #cybersecuirty #customersuccess #partnersuccess #partnersuccessmamagement https://lnkd.in/eDS9A7qZDavid Kern - CRN’s 100 People You Don’t Know But Should; Experienced Client and Partner Relationship Manager. Manager turned Super IC | LinkedInDavid Kern - CRN’s 100 People You Don’t Know But Should; Experienced Client and Partner Relationship Manager. Manager turned Super IC | LinkedIn
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Fred Kern reposted thisIf anyone has contacts that are looking for Customer or Partner Success experts (particularly in the cybersecurity space), David Kern would be a strong asset to any team. Read this article discussing what made him one of “CRN’s 100 People You Don’t Know But Should.” https://lnkd.in/efmDUb2dFred Kern reposted thisCSMs Hold the Most Valuable Insights—So Why Aren’t We Listening? Every week, Customer Success Managers (CSMs) uncover critical insights: • The real customer goals (beyond what was sold). • The roadblocks causing friction (not just feature requests). • The gaps between product capabilities and actual adoption. • The leading indicators of expansion—or churn. Yet, most companies aren’t capturing, sharing, or acting on this intelligence effectively. Instead, feedback lives in: • Call notes that no one reads. • Emails that never reach the right teams. • Decks that get skimmed but not actioned. And what happens? • Product teams miss out on customer-driven innovation. • Sales teams struggle to forecast expansion opportunities. • Leadership makes strategic decisions without a full understanding of customer needs. We Need a Shift in How We Treat CSM-Driven Intelligence. 1. Standardize and centralize feedback – Make it easy to capture and access customer insights. • Tools: Gainsight, Totango, ChurnZero, Salesforce, Google Docs, Slack channels 2. Improve internal alignment – Customer feedback shouldn’t be siloed within CS. • Set up regular syncs between CS, Product, and Sales. • Use customer insights in roadmap planning and GTM strategies. 3. Make customer feedback actionable – A list of challenges isn’t enough. • Prioritize based on impact and urgency. • Develop clear next steps that align with company goals. • Track outcomes to measure effectiveness. Customer Success is a Growth Engine—But Only If We Listen. CSMs aren’t just account managers; they’re customer strategists, advocates, and advisors. If we want stronger retention, expansion, and long-term success, we need to elevate how we capture, share, and act on customer intelligence. What’s Your Take? How does your team ensure customer feedback drives real action? Let’s discuss! #CustomerSuccess #CSM #CustomerInsights #CustomerGrowth #Retention #ChurnPrevention #CustomerExperience #CustomerAdvocacy #VoiceOfCustomer #Gainsight #CSLeadership #Expansion
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Fred Kern posted thisRetired high tech executive available for Board positions and advisory roles. - Graduate degree in AI from MIT - Extensive international experience - M&A (both ways) - Strategic partnerhips - Channels - Strategy Contact Fred Kern at fredmartinkern@gmail.com
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Fred Kern shared thisExcellent. Please read!Fred Kern shared thisMercedes-Benz makes history by introducing Level 3 autonomous vehicles in the U.S., marking a significant leap in automotive innovation. This achievement signifies a step closer to fully automated driving, promising safer and more efficient journeys with reduced driver intervention. As a leading service and product provider, we're dedicated to advancing ADAS (Advanced Driver Assistance Systems) and other cutting-edge technologies. Our specialized engineering services and state-of-the-art software and simulators are pivotal in developing and validating autonomous driving systems. At UpScale Mechatronics, we're actively contributing to the evolution of the auto industry. With our expertise, companies can confidently navigate the complexities of integrating autonomous features, aligning with the industry's goals for safer, smarter vehicles. Reach out to learn how we can help your organization drive innovation forward. #AutonomousDriving #Innovation #FutureMobility https://lnkd.in/dQyq3CrQMercedes-Benz beats Tesla to selling Level 3 autonomous cars in the U.S.Mercedes-Benz beats Tesla to selling Level 3 autonomous cars in the U.S.
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Fred Kern posted thisI’m #hiring. Know anyone who might be interested? 👋😊
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Fred Kern posted thisMulticorpos (Michigan) is looking for engineers experienced in any of the following: Functional Safety; Embedded Electronics; ADAS; Test Engineering. We are also looking for salespeople who have experience selling to automotive engineering groups in the US. If you match either of those roles, please send your CV to fred.kern@multicorpos.com.
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Fred Kern liked thisFred Kern liked thisWe're thrilled to announce our partnership with VI-grade, a leading provider of real-time simulation solutions for the transportation sector. VI-grade is pioneering accelerated product development and innovation through a human-centric approach that integrates cutting-edge simulation software, driving simulators, and HiL solutions. At UpScale Mechatronics, we're committed to excellence in vehicle development and automotive embedded electronics systems. With VI-grade's suite of products, including driving simulators, NVH simulators, HIL solutions, and real-time simulation software, we offer unparalleled support to automotive suppliers across the US and Canada. Our partnership extends beyond a mere reseller agreement. As experts in utilizing VI-grade's solutions, we provide comprehensive implementation and integration services, ensuring seamless adoption for our clients. Experience the power of VI-grade's advanced simulation technology with UpScale Mechatronics. Accelerate innovation, reduce time-to-market, and gain a competitive advantage in today's dynamic automotive landscape. Interested in learning more? Visit our website and schedule a consultation with our team today: https://lnkd.in/dFuckJHn #vigrade #drivingsimulator #simulation #ZeroPrototypesUpscale Mechatronics | Beyond Consulting, Into ImplementationUpscale Mechatronics | Beyond Consulting, Into Implementation
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