Kansas City, Missouri, United States
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I am a keynote speaker, consultant, and author with over 30 years of experience in…

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  • Three Dog Bakery, LLC

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Publications

  • How 'Less-Bad' Food Marketing Is Attracting Millennial Parents

    Forbes

    It’s no secret that the dominance of “food culture” has shifted the way consumers perceive, research and make even the most mundane food choices. With no demographic is this clearer than millennial parents. Of the 78 million Millennials in the U.S., 31 million are now parents. This group is dominating social media with photos, articles and general musings about food in ways no other generation has.

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  • What Changes Will Millennials Force Brands to Make in 2014?

    Advertising Age

    This Generation Has Ideals and Now Children, and Both Factors Will Play in the Marketplace

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  • How to Get Millennials to Love and Share Your Product

    Ad Age

    With so much written about millennials, it’s difficult to see how reams of data about this generation could apply to an individual brand’s goals. Some basic guidelines can help. First, accept that not all Millennial trends will be applicable to every brand. Second, understand that millennials aren’t necessarily who you think they are. Our organization has published information about the six unique segments of this cohort. Our most recent research focuses on the fact that millennials have grown…

    With so much written about millennials, it’s difficult to see how reams of data about this generation could apply to an individual brand’s goals. Some basic guidelines can help. First, accept that not all Millennial trends will be applicable to every brand. Second, understand that millennials aren’t necessarily who you think they are. Our organization has published information about the six unique segments of this cohort. Our most recent research focuses on the fact that millennials have grown up, while the world erroneously views them as young and unattached. Many now have children.

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  • The Millennial Generation Becomes Parents

    Barkley

    This new research highlights a new wave of research from Barkley that looks at the influential millennial generation. This new data focuses specifically on Millennials 25 to 34 who have become new parents. There are 10,800,000+ consumers in this segment and it’s a logical target for many major brands reviewing their consumer target plans. In fact, Millennials’ direct influence on total US consumer spending is roughly 21% of discretionary purchases. This impact varies from category to…

    This new research highlights a new wave of research from Barkley that looks at the influential millennial generation. This new data focuses specifically on Millennials 25 to 34 who have become new parents. There are 10,800,000+ consumers in this segment and it’s a logical target for many major brands reviewing their consumer target plans. In fact, Millennials’ direct influence on total US consumer spending is roughly 21% of discretionary purchases. This impact varies from category to category – greater in some and less in others. Further, Millennials’ indirect purchasing influence is far greater and their ability to amplify their voice is well documented.

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  • Marketing to Millennials

    Amacom

    The numbers cannot be ignored: eighty million Millennials wielding $200 billion in buying power are entering their peak earning and spending years. Companies that think winning their business is a simple matter of creating a Twitter account and applying outdated notions of "cool" to their advertising are due for a rude awakening.
    Marketing to Millennials is both an enlightening look at this generation of consumers and a practical plan for earning their trust and loyalty. Based on original…

    The numbers cannot be ignored: eighty million Millennials wielding $200 billion in buying power are entering their peak earning and spending years. Companies that think winning their business is a simple matter of creating a Twitter account and applying outdated notions of "cool" to their advertising are due for a rude awakening.
    Marketing to Millennials is both an enlightening look at this generation of consumers and a practical plan for earning their trust and loyalty. Based on original market research, the book reveals the eight attitudes shared by most Millennials, as well as the new rules for engaging them successfully. Millennials:
    - Value social networking and aren't shy about sharing opinions
    - Refuse to remain passive consumers--they expect to participate in product development and marketing
    - Demand authenticity and transparency
    - Are highly influential--swaying parents and peers
    - Are not all alike--understanding key segments is invaluable
    Featuring expert interviews and profiles of brands doing Millennial marketing right, this eye-opening book is the key to persuading the customers who will determine the bottom line for decades to come.

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  • Millennial Passions: Food, Fashion and Friends

    The Boston Consulting Group

    To better understand Millennials as consumers, The Boston Consulting Group joined forces with Barkley and Service Management Group to survey 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the U.S. A key focus of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general.

    To…

    To better understand Millennials as consumers, The Boston Consulting Group joined forces with Barkley and Service Management Group to survey 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the U.S. A key focus of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general.

    To this end, we looked not just at age but also at household income, employment details, marital status, and the presence of children in the household. We took into account any significant differences related to gender as well as ethnicity and race. For example, we looked in particular at Hispanic Millennials because of that group’s rapid growth in terms of population size and discretionary spending.

    As noted in an earlier report on the Millennial consumer, the members of this generation are entering their peak earning and spending years. Our findings put to rest one stereotype: that Millennials aren’t particularly interested in spending money. Moreover, their needs and preferences are often quite different from those of non-Millennials as well as those of one another. In this article, we explore U.S. Millennials in terms of their dining and apparel-shopping habits: two categories that rank high with this generation in terms of enjoyment, knowledge, and overall spending.

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  • The Millennial Consumer: Debunking Stereotypes

    The Boston Consulting Group

    To better understand this generation, The Boston Consulting Group, along with Service Management Group and Barkley, surveyed 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the United States. A key goal of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general. We extended the…

    To better understand this generation, The Boston Consulting Group, along with Service Management Group and Barkley, surveyed 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the United States. A key goal of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general. We extended the broadly accepted definition of “Millennial” a few years beyond the upper end of the age range in order to capture the pivotal years during which Millennials transition to the next stage of life. This allowed us to gain greater insights into which of their attitudes and behaviors might change later in life and how.

    The first of several reports, this overview of Millennial consumers explores who they are today and what they think of themselves and the world around them. We’ll also examine the six different segments of U.S. Millennials that our research revealed. In our second report, we delve deeper into the industry sectors and categories that the survey addressed, such as how the members of this generation shop for apparel and groceries, where they eat out, how they travel, and their favorite brands relative to non-Millennials.

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  • The Millennial Consumer: Debunking Stereotypes

    The Boston Consulting Group

    To better understand this generation, The Boston Consulting Group, along with Service Management Group and Barkley, surveyed 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the United States. A key goal of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general. We extended the…

    To better understand this generation, The Boston Consulting Group, along with Service Management Group and Barkley, surveyed 4,000 Millennials (ages 16 to 34) and 1,000 non-Millennials (ages 35 to 74) in the United States. A key goal of this research was to identify how behaviors and attitudes differ between the two groups and determine which of those differences are truly generational characteristics of Millennials—and not merely qualities associated with youth in general. We extended the broadly accepted definition of “Millennial” a few years beyond the upper end of the age range in order to capture the pivotal years during which Millennials transition to the next stage of life. This allowed us to gain greater insights into which of their attitudes and behaviors might change later in life and how.

    The first of several reports, this overview of Millennial consumers explores who they are today and what they think of themselves and the world around them. We’ll also examine the six different segments of U.S. Millennials that our research revealed. In our second report, we delve deeper into the industry sectors and categories that the survey addressed, such as how the members of this generation shop for apparel and groceries, where they eat out, how they travel, and their favorite brands relative to non-Millennials.

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  • Lead Publisher for Millennial Marketing Blog Website

    http://millennialmarketing.com/

    If you’re wondering what is up with Millennials, you’re in the right place. MillennialMarketing.com’s team of three contributors provides insight and commentary on the latest Millennial trends.

    Sign up for our email newsletter at millennialmarketing.com

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Projects

  • Sprint Mobile Moment of Truth

    Mobile moment of truth is to better understand how customers use smart phones while shopping in stores across a range of categories, including CPG, electronics, telecom and apparel. Few details are known about what consumers actually do with mobile phones in-store and how it influences purchase decisions. The fundamental intent of this study is to profile what shoppers are doing in-store with their mobile devices to define what is happening during the Mobile Moment of Truth.

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  • GE Announces Appliances for Millennials

    Earlier this week, GE announced their launch of new kitchen appliances. Designed and created by none other than a 27-year-old GE industrial designer. A Millennial. Not only was this GE line created by a Millennial, but geared towards their Millennial consumers. I had the opportunity to be interviewed for and featured in this article with Jura, staff writer for home and design for Washington Post.

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  • Why Millennials Aren't Who You Think They are

    Published in the PSFK Digital and Technology panel via PSFK.com. This article focuses on why brands need to understand the mindsets and attitudes of the ever changing generation to be successful. This is my second piece published via PSFK. Graphics include my new diagram of shareworthy and participation and the new definition of brand value.

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  • Why the Old Definition of Brand Value Has Died

    This was my first publishing via PSFK.com. To win over Millennials today, brands must incorporate participative benefits into their models. The new definition of brand value as well as the Millennial participation and influence are highlighted in this piece.

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  • Marketing Executives Group — “How Millennials Can Power Your Restaurant Growth”

    The mission of MEG is to connect the community of restaurant marketing professionals who are connected 365 days a year to come together twice a year. We raise the level of industry excellence by connecting inspiring, teaching and challenging each other.

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  • Mirren New Business Conference — “Agency Case Study with Barkley: Replacing Revenue Fast”

    With sweeping changes initiated by a new client-side marketing chief, Barkley lost its largest client… representing 40% of their revenue. Rather than participating in a long and expensive review to save the business, they immediately launched an aggressive business development program.

    The result: despite being a smaller market agency, in less than 20 months Barkley replaced more than 100% of the revenue, winning 12 new major brand assignments. At this conference, I walked through the…

    With sweeping changes initiated by a new client-side marketing chief, Barkley lost its largest client… representing 40% of their revenue. Rather than participating in a long and expensive review to save the business, they immediately launched an aggressive business development program.

    The result: despite being a smaller market agency, in less than 20 months Barkley replaced more than 100% of the revenue, winning 12 new major brand assignments. At this conference, I walked through the architecture of the innovative program I spearheaded, and addressed why it worked.

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  • Forrester's Forum For Marketing Leaders

    Create Brand Advantage With Perpetually Connected Customers
    Last year, more than one-third of US online adults accessed the Internet from multiple physical locations multiple times a day. These new, perpetually connected customers provide endless marketing opportunities.

    At this year's Forum For Marketing Leaders, Forrester will help you prioritize best practices to meet the high expectations of today's perpetually connected customers.

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  • Retail Merchandising & Marketing Conference

    The Retail Merchandising & Marketing Conference this year was held in Scottsdale, Arizona. This annual conference brings experts in different fields together to foresee future insights. Additionally, to think about changes in the industry and challenges we face moving forward.

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  • Inspiring New Consumers to Connect With An Iconic Product

    Along with Chris Carlisle, Vice President of Marketing, Jarden Home Brands, we spoke about the convergence of email, social digital and more. At the 2013 Email Evolution Conference, presented by the DMA, we highlighted the 5 rules of marketing to Millennials, how Millennials perceive themselves and the importance of the participation economy.

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  • International Franchise Association 53rd Annual Convention

    In Las Vegas, Nevada along with Ken Colburn President/CEO, Data Doctors Franchise Systems, Inc. and Dwayne Chambers, Chief Marketing Operator, Krispy Kreme I spoke and participated in the Technology Summit. Developed by the information Technology Committee, we gave the audience the latest strategies of successful marketing strategies and updated PCI issues that affect the franchise communities.

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  • National Retail Federation Retail's BIG show 2013

    In January of 2013, the National Retail Federation hosted their world's leading retailers and their business partners. This four-day convention at the Jacob K. Javits Convention Center in New York City. Featured topics include digital and mobile retailing, economic and consumer trends and social responsibility.

    I spoke at The Millennial Moment of Truth session with Dwayne Chambers, Chief Marketing Officer at Krispy Kreme . We focused on embracing the new marketing model to engage…

    In January of 2013, the National Retail Federation hosted their world's leading retailers and their business partners. This four-day convention at the Jacob K. Javits Convention Center in New York City. Featured topics include digital and mobile retailing, economic and consumer trends and social responsibility.

    I spoke at The Millennial Moment of Truth session with Dwayne Chambers, Chief Marketing Officer at Krispy Kreme . We focused on embracing the new marketing model to engage Millennials based upon our Participation Economy model. In order to target this Generation Y, we honed in on the importance of transparency and authenticity of branding and marketing benefits.

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  • Share Like Buy 2012 Conference

    Share.Like.Buy. is the world’s largest, most comprehensive conference for marketing to Millennials. Hosted in New York City in October. Geared towards CEOs, CMOs, chief awareness officers, researchers, educators, social and unsocial media gurus, authors, and – of course – Millennials, describing their experiences as entrepreneurs, curators and decipherers of their own generation.

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  • Association of National Advertisers

    Along with Tim Sabo, Global Creative Director of Krispy Kreme Doughnuts I spoke about the Participation Economy: How Krispy Kreme is embracing research to engage Millennials. For nearly 75 years, Krispy Kreme has stayed true to their simple mission - "to touch and enhance lives through the joy that is Krispy Kreme." Now they're embracing new insights to improve their marketing effectiveness. Our Participation Economy research and insights provided insights on Millennials and how to influence…

    Along with Tim Sabo, Global Creative Director of Krispy Kreme Doughnuts I spoke about the Participation Economy: How Krispy Kreme is embracing research to engage Millennials. For nearly 75 years, Krispy Kreme has stayed true to their simple mission - "to touch and enhance lives through the joy that is Krispy Kreme." Now they're embracing new insights to improve their marketing effectiveness. Our Participation Economy research and insights provided insights on Millennials and how to influence brand marketers.

    See project
  • Share Like Buy 2011 Conference

    Share.Like.Buy. is the world’s largest, most comprehensive conference for marketing to Millennials. Hosted in San Francisco in August of 2011. Geared towards CEOs, CMOs, chief awareness officers, researchers, educators, social and unsocial media gurus, authors, and – of course – Millennials, describing their experiences as entrepreneurs, curators and decipherers of their own generation.

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Honors & Awards

  • Millennial Consumer Trends Keynote for the IFA

    International Franchise Association

    Gen Y and Millennial trends that apply to franchisors shared at the IFA annual meeting.

  • Millennial Consumer Trends

    National Retail Federation

    Keynote on Gen Y and Millennial trends that apply to retail brands for the Retail Big Show in NYC.

  • Millennials Consumer Trends Keynote for Association of National Advertisers

    -

    Multiple presentations at regional ANA events on Millennial Marketing Trends

Organizations

  • International Franchise Association

    Member

  • Word of Mouth Marketing Association

    Member

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