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The State of UX Research in 2019
The State of UX Research in 2019
The UX field has gone through some major transformations in the past decade. As the goals of businesses change…
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2K followers
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Mitchell Martins-Collum shared thisProud to have been part of a team that just published research at Stripe. We just wrapped up a year of work studying something most people don't think about: how millions of workers around the world get paid, and what happens when their local currency can't be trusted. 🪙 Stablecoins sound like a crypto buzzword. In practice, they're just digital dollars. And for someone dealing with 40%+ inflation, or a currency that can lose value in a single month, having stable money isn't exciting, it's essential. There are still places where people show up with literal bags of cash to buy a house, because that's more reliable than their bank 😰. We surveyed 2,300+ independent workers in 20 countries to understand this problem for real, not from a headline. Proud of what the team put together. This is what "growing the GDP of the internet" actually looks like. Link to the full report in the comments. 👏 Siddharth Kulkarni Michaela Rhode Marcos D. Rivera, Ph.D.
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Mitchell Martins-Collum reposted thisMitchell Martins-Collum reposted thisThis made my day. (Bay Bridge, SF) Stripe Treasury is rapidly growing, and the momentum has been incredible to watch. Grateful to work with so many smart people working on really exciting problems. Looking forward to sharing more over the coming months.
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Mitchell Martins-Collum shared thisAt Stripe Sessions this week, we announced some major upgrades to Stripe Treasury — nearly all of them coming directly from feedback. 🚀 Over the past year I've spoken with hundreds of startups and businesses all over the world about the challenges they face managing money: opening a business bank account, waiting days for access to funds, sending money globally, spinning up cards, and figuring out how to leverage AI agents to make it all easier. 🌍 The throughline from every single conversation was the same: "Why can't I just do this all on Stripe?" Well, we heard you. Meet your financial OS — Stripe Treasury. We can't wait to keep building it with you. 🙌 — Treasury runs on fiat and stablecoin rails and gives you everything you need to store, spend, and move money. This year we're adding: 💰 2% cashback on spending with the Stripe card, powered by Mastercard ⚡ Instant free transfers between businesses on Stripe 🌐 Global payouts to 160 countries (up from 50) 🪙 Stablecoin payouts to 250M Link users — no crypto wallet required on the receiving end 🤖 Agentic finance where AI agents move money, pay bills, or create and manage cards Treasury is live in 119 countries today, and we're working to add even more by end of year. 📈 The startups building the next generation of global businesses deserve a financial OS that moves as fast as they do. This is it. 🔗 Manage money with Treasury: https://lnkd.in/e9rk8Mag 📣 Everything we announced at Stripe Sessions: https://lnkd.in/eYMTuXYv
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Mitchell Martins-Collum reposted thisMitchell Martins-Collum reposted thisSharing another role from the Stripe UXR team. I'm hiring a researcher to focus on our support experiences based out of Toronto or Atlanta, GA. From reimagining how we measure user sentiment of support experiences to defining our support products for high growth startups and platforms, this role is great for someone with a broad quant and qual toolkit. We also still are interviewing for a few other UXR roles in Seattle (Reporting & Data, Payments) that you can find on our jobs site The best way to be considered is to apply directly on our site so we can coordinate with the recruitment team, I unfortunately won't be able to respond to messages. https://lnkd.in/gedKRwrA
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Mitchell Martins-Collum reposted thisMitchell Martins-Collum reposted thisWelcome to the biggest little city in the world. The team built a real city to celebrate the businesses building on Stripe during the busiest weekend of the year. Excited for you to explore it—stay tuned for surprises all BFCM! https://bfcm.stripe.com/
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Mitchell Martins-Collum shared thisCome work with a research team that is shaping the future of global commerce!!Mitchell Martins-Collum shared thisStripe is ✨ hiring ✨ a Staff UXR focused on Payments Orchestration to our Seattle office! We're looking for someone to partner deeply with product and design teams on new product experiences for our users. If you're interested, please apply directly using the link so our recruiters can reach out. https://lnkd.in/gUwByEux
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Mitchell Martins-Collum shared thisI've spent a good part of this year helping Stripe shape the future of global money management and storage. We heard from users about the challenges of stitching together multiple tools, waiting days (sometimes weeks) for money to settle, and the global costs of FX taking a toll on lean startup teams. We want to enable any business to be global from day 1, which was the original promise of the internet economy. Now, you can do it faster, easier, and cheaper all within Stripe!Mitchell Martins-Collum shared thisToday, we announced that you can now store funds in multiple currencies—including stablecoins—with Financial Accounts. 💱 Convert between currencies instantly ✉️ Send money to anyone globally with just their email 💳 Create virtual and physical spend cards (powered by Mastercard) to spend from your balance Now rolling out to US businesses in the Stripe Dashboard: https://lnkd.in/gvDrEsfC.
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Mitchell Martins-Collum reposted thisMitchell Martins-Collum reposted thisExciting new UXR opportunity at Stripe in Toronto, Canada! 🇨🇦 I'm hiring a User Experience Researcher to join the Risk team at Stripe. The Risk team is dedicated to fostering trust in the internet economy, safeguarding our users' businesses and Stripe from potential financial and reputational losses, ultimately facilitating their growth. Check out the role details and if interested, please apply using this link: https://lnkd.in/ghbMDACy Join us in shaping a secure and thriving online ecosystem!
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Mitchell Martins-Collum shared thisIt’s been fascinating to explore how global businesses manage multiple currencies today — stitching together tools, waiting days for funds to land, and manually reconciling fragmented flows. We’re working to make all of that seamless — and thinking ahead to what’s possible with stablecoins and programmable money movement. Exciting things coming. 😎Mitchell Martins-Collum shared thisWe’re launching updates to money management and embedded financial services for UK businesses: 💱 Hold, manage, and spend balances in multiple currencies like GBP, EUR, and USD 📤 Send money to customers, contractors, and others in 50 countries with just an email address 🗺️ Sell cross-border with 25 new payment methods including UPI and Pix, and collect and file taxes in 102 countries 🏦 Embed financial services in your platform or marketplace with Stripe Capital, Stripe Issuing charge card programme, and Stripe Treasury (coming soon) https://lnkd.in/gApRCp7pStripe fuels UK business growth with global money management capabilitiesStripe fuels UK business growth with global money management capabilities
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Mitchell Martins-Collum liked thisYou can now hold, send, spend, and build with OUSD on Stripe. Read the blog: https://lnkd.in/g9FBAn_g.Mitchell Martins-Collum liked this$OUSD is live. Businesses can build with OUSD via four integration paths Coinbase Mastercard Stripe and Visa. Each integration path offers APIs and tools that enable businesses and developers to build with OUSD across a range of critical services including settlement, payment orchestration, trading, FX, wallets, cards, and more. All paths support mint and burn functionality at a 1:1 USD conversion rate, at no cost. Read the announcement: https://lnkd.in/g9FmQ_TY.
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisAny day I get to brag about my team is a good day, and they never make it hard. Today we launched stripe.com/treasury, the latest in a steady run of product pages since the new stripe.com went live in January. Carefully crafted at an incredible pace, with fully coded animations and graphics announcing the latest features and capabilities of Stripe Treasury. All powered by a constant embrace of design systems, modular design, and all new AI tooling that keeps helping us move faster without lowering the bar on craft and beauty. One might argue we keep raising it �� Shout out to Andrew Leguay, Jess Caddick, Micaela Patel, Clark Allen, Richard Ekwonye, Jennah Rahwanji, CSM, and many others. Stay tuned, I can’t wait to share what we're cooking up next.Stripe Treasury | Business Banking, Cards, and PayoutsStripe Treasury | Business Banking, Cards, and Payouts
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked this🚨 BREAKING: Open USD (OUSD) is live on Tempo with $400M+ in day-one liquidity. Businesses can mint and burn it at no cost through Coinbase, Stripe, Visa (VSP) and soon Mastercard. Open Standard announced OUSD in June as a stablecoin built and governed by 140+ companies, including Visa, Mastercard, Stripe, Coinbase and BlackRock. Today it's issued natively on Tempo, with liquidity across DEXs, stablecoin swaps and bridges. Businesses can use it for payments, payouts, operating balances and swaps into other stablecoins. On Tempo that comes with near-instant settlement, sub-cent network fees, opt-in privacy through Tempo Zones, and Earn on end-user balances rolling out soon. Most new stablecoins launch with thin liquidity and few ramps, then spend a year or two chasing both. OUSD starts with both because the companies behind it also run the ramps. If you're a business picking a stablecoin, ask who will mint and burn it at par, what that costs, and how much liquidity sits behind it. OUSD has day-one answers to all three. This will become the default way most companies settle with card networks in a few years. For certain. Supply and activity are public at ousd.fyi.
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisWe've agreed to acquire Parafin, a leading embedded financial products platform. More than 18,000 platforms on Stripe power millions of small businesses and expanding their access to capital is central to our mission to grow the GDP of the internet. Parafin supports some of the largest platforms in the world, including DoorDash, Gusto, Jobber, and Mindbody, by providing credit offerings for their small business customers. Since 2020, Parafin has helped more than 60,000 businesses gain access to capital and invest in growth. Alongside its core capital offering, Parafin's complementary credit products give businesses more flexibility in how they manage cash flow. Only 41% of small business loan applications were approved in the US in 2025, a nine percentage point decrease from a decade earlier. Yet, we know firsthand how much access to capital matters: businesses that accepted Stripe Capital offers grew 27 percentage points faster than those that did not. Parafin will accelerate our efforts to expand revenue opportunities for platforms and help small businesses grow. Excited to welcome Sahill Poddar, Vineet Goel, and the Parafin team to Stripe! https://lnkd.in/gCV4aXwWStripe agrees to acquire Parafin to expand revenue opportunities for platforms and help small businesses growStripe agrees to acquire Parafin to expand revenue opportunities for platforms and help small businesses grow
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Mitchell Martins-Collum liked thisWillingness to pay is one of the hardest questions in research. Now you can run Gabor-Granger in Listen Labs. Learn not only the optimal price for your product, but hear it alongside the why, the "yes, but only if", what they compare you to, and where they'd spend instead, all cut by your key segments. This is a big one! (and also… PM and haircut soft launch 🤠)Mitchell Martins-Collum liked thisExcited for this one: Pricing studies in Listen. Pricing is one of the highest-impact decisions a company makes. A pricing survey tells you what people would pay, but not why. Without the why, you know where demand drops, but you do not know what to change. We built a pricing methodology into Listen Labs that gives you both. It starts from Gabor-Granger: each buyer moves up and down a price ladder until you find the most they would pay. But Listen runs it as an interview, so every buyer also explains their answer. What made the price feel fair. What they would buy instead. What would have to change for them to pay more. You get the demand curve, and every point on it links to a real conversation. Jillian Graver breaks it down in the video:
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisMore than 400 million cards have been created with Stripe Issuing. Launch, manage, and distribute payment cards for your business: https://stripe.com/issuing.
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisStripe Issuing just crossed 400 million cards created across more than 200,000 businesses and consumers! Stripe Issuing powers corporate cards for Navan, consumer cards for Better, stablecoin cards for Phantom, and cards backed by both fiat and stablecoins for Ramp. Get started: https://lnkd.in/eRAdEvWTStripe Issuing | Virtual and Physical Card Issuing PlatformStripe Issuing | Virtual and Physical Card Issuing Platform
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisI was happily surprised to see a new stat from Stripe data: 55% of new Stripe integrations now involve some form of AI assistance. Better docs, integration blueprints, agent-friendly tooling. The time it takes to build a complete platform integration has dropped dramatically. And the quality of those integrations is going up, not down. The number of SaaS platforms building complete integrations on Stripe is up 180% year over year! More platforms are moving past experimentation and shipping the full capabilities their merchants actually need. AI is enabling platform businesses to build faster, and it’s also unlocking new tools for their merchants. We’re seeing platforms use AI to automate intake and scheduling, personalize outreach, prioritize collections, reduce fraud, and take action on behalf of merchants. https://lnkd.in/g55uqVkCSaaS platforms are surging despite the SaaSpocalypseSaaS platforms are surging despite the SaaSpocalypse
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Mitchell Martins-Collum liked thisMitchell Martins-Collum liked thisThe SaaSpocalypse looks a lot less apocalyptic in the payments data. Markets erased close to $2T in enterprise software value in early 2026 on fears AI would eat SaaS. Valuations round-tripped, but did SaaS demand ever actually crack? We built the Stripe SaaS Index to find out. It's a weekly, same-business measure of pay-in volume across ~72,000 non-AI SaaS businesses. Here's what it shows: • Growth accelerated through the selloff; Y/Y is now above 30%, index ~4% above its pre-selloff trend • That growth holds across industries • Aggregate strength skews to larger firms Valuations are prospective, so medium-term effects may still surface. But so far the repricing says little about the demand SaaS businesses are actually seeing. And the strong acceleration of young SaaS companies in particular is likely a positive harbinger of SaaS over the medium term as well. Pay-in volume isn't an income statement; but it is a gross-demand barometer, and a much more timely one at that! Published and refreshed weekly: https://lnkd.in/g82_ataN
Experience & Education
Licenses & Certifications
Volunteer Experience
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Boston PUG (Pendo User Group) Leader
Pendo.io
- 8 months
Science and Technology
Responsible for setting up and conducting virtual or in-person meetups on topics related to product management, user experience, customer success, and more.
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Speaker
Linerun
- 1 year
Science and Technology
Panelist on the topic - Future of UX & Design:
https://www.eventbrite.com/e/future-of-ux-design-with-ibm-hubspot-cargurus-liberty-mutual-akamai-tickets-112724600314?aff=speakers -
Speaker
UXPA Boston
- 1 year
Science and Technology
Speaker UXPA Boston 2019:
https://uxpabostonconference2019.sched.com/event/LQh1/discovering-roi-with-a-data-driven-design-process
Projects
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Community Boat Building Consulting
As part of a semester project, my team was in charge of figuring out ways for the local NFP Community Boat Building to collect data on its students and use it in a way to produce visual analytics for new donors and the company itself. A vast amount of research and communication with other similar organizations was conducted to increase high quality findings and lead to strong recommendations. We were able to create easy to follow surveys for the students to use at the end of each day using…
As part of a semester project, my team was in charge of figuring out ways for the local NFP Community Boat Building to collect data on its students and use it in a way to produce visual analytics for new donors and the company itself. A vast amount of research and communication with other similar organizations was conducted to increase high quality findings and lead to strong recommendations. We were able to create easy to follow surveys for the students to use at the end of each day using Qualtrics and analyze the information using Excel or SPSS to produce high quality visual analytics for the company to use when trying to obtain new donors or learn ways to improve functions within the organization.
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Boston Red Sox: #Student9s Program
As part of a business consulting team, we had the privilege of working with the Boston Red Sox on their #Student9s Program for college students. We were able to create surveys using Qualtrics and collect vast amounts of quantitative data. Running this data through SPSS, we were able to find significant information for the organization. Our team was also able to run multiple exploratory interviews with persons of the target demographic to improve our analysis with qualitative information. We…
As part of a business consulting team, we had the privilege of working with the Boston Red Sox on their #Student9s Program for college students. We were able to create surveys using Qualtrics and collect vast amounts of quantitative data. Running this data through SPSS, we were able to find significant information for the organization. Our team was also able to run multiple exploratory interviews with persons of the target demographic to improve our analysis with qualitative information. We then presented our findings and managerial recommendations to the Boston Red Sox Marketing team.
Other creators -
Hillstone Operating Systems Analysis and Consulting
In this team oriented project we created a system blueprint of Hillstone Restaurant and magnified an area of the business process that we believed could use improvement (such as the bottleneck). We did internal and external research to find the most problematic part of the system and then developed solid recommendations with forecasted data, sales, expenses and more and then pitched the recommendations to the restaurant.
Other creators -
Roger's Chocolates Consulting
As part of this team project for our Business Foundations course we created a comprehensive consulting plan for a real life company called Roger's Chocolates. We identified their problems as a company and wrote a detailed presentation on how they should fix them. This project was then presented in front of real life business executives.
Other creators
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