How to Claim
STEP 2
Email the following documents to pahealth.claims@tuneprotect.com.
- Duly completed claim form
- Flight itinerary from MYAirlines (for trip commencing 12 October 2023 and onwards)
- Invoice of flight tickets purchased with MYAirlines as the designated carrier
STEP 3
Your claim will be reviewed accordingly and if approved, payment will be made within 3 working days from the approval date.
Please refer to our Press Statement & T&C below:
- The cancelled trip must be insured by Tune Protect Travel Insurance
- The Travel Insurance policy must have been purchased prior to 12 October 2023 and has not been cancelled
- The commencement date of the policy must be from 12 October 2023 and onwards
- This payout applies exclusively to flight tickets acquired with MYAirlines as the designated carrier, valid for travel starting from 12 October 2023 and onwards
- The payout will amount to 50% of the flight ticket price, nett of any discount, subject to a maximum of RM200 per passenger
How to Submit Claim
STEP 2
Go to the User Menu on the top left and click on “Policy”. You will be redirected to your Policies page with all your active and past insurance plans.
STEP 3
Choose the policy you’d like to claim for. Click on the “Claim” tab.
STEP 4
- Fill in your details & select the benefit you would like to file a claim for. The page will reflect the details and documents required.
- Fill in accordingly and click “Submit”.
How to Check on Your Claim Status
STEP 5
Go to Menu Page and click on “Claim Status”.
How to Submit Claim
STEP 1
Download and launch the Tune Protect app.
STEP 2
Select on your Policy (Active / Past) and select “Submit Claim”.
STEP 3
Check your details or fill in the claimant details.
STEP 4
- Select the benefit you would like to claim for. The page will reflect the details and documents required.
- Fill in the form accordingly and submit the necessary documents.
How to Check on Your Claim Status
Go to “CLAIM” tab and select your option
- Easy step to make your car claim (24/7 Auto Assist 1-800-22-8863 )
- Click here to download the Claims Guide for Motor Accidents.
- For manual claim, please download the form here and email to TPM.MotorClaims.Staff@tuneprotect.com with the relevant document
Notes:
- Applies to policyholder with Windscreen Extension coverage for Comprehensive Motor Policy.
- Windscreen Extension coverage will not affect NCD.
- Cashless repair/replacement at TPM Windscreen Panel.
- Checklist: Insurance Policy, IC, License, Vehicle Registration Card and No Police Report is required unless repair at non-panel windscreen repairer.
- Completion of repair or replacement within 1 working day except part is unavailable.
- Once replaced, windscreen coverage will expire and to enjoy continues. Protection, re-purchase at our branch or email: hello.my@tuneprotect.com.
Alternative for Third-Party Claims
Now there is an alternative to avoid the hassle of filing standard third-party claims when the other party damages your car, and you want to claim from their insurer. The alternative is to seek compensation from your own insurance company by filing OD-KFK process instead.Benefits of filing OD-KFK process instead TPKFK process:
- You do not need to appoint own adjuster to survey damages of your vehicle.
- You do not lose No Claim Discount or NCD.
- Claim process is shorter.
- You can also add claim for uninsured losses exp loss of use, loss of excess, etc with your own insurance company.
How to initiate it?
We will send you a letter seeking your preference between ODKFK or TPKFK. You will need to give a consent in writing on the option you choose as ODKFK but subject no third party is injured in the accident.
4 easy guidelines to get your bike fix in the event of an accident claim:
- Call our customer service toll free hotline 1800-88-5753 to arrange for towing at your own expense to the nearest motorcycle repair shop of your choice. Note: Maximum towing cost of RM50 are covered for comprehensive motorcycle policyholder.
- Lodge a police report to the nearest police station.
- Submit the claim online via mobile apps or website.
- Adjuster will be assigned for inspection
- Download the form
- Submit the claim form along with the supporting documents to the relevant email TPM.MotorClaims.Staff@tuneprotect.com
- Your claim will be reviewed accordingly and payment will be made within 3 working days from the approval date.
- Download the form
- Submit the claim form along with the supporting documents to the relevant email pahealth.claims@tuneprotect.com
- Your claim will be reviewed accordingly and payment will be made within 3 working days from the approval date.
STEP 1
Contact Europ Assistance (+603 7628 3650) before admission; otherwise, charges may apply.
STEP 2
Provide your IC/Passport No for verification.
STEP 3
A declaration form will be issued for your acknowledgment.
STEP 4
Upon signing the declaration form, Europ Assistance will provide the hospital with a Guarantee Letter.
STEP 5
In the event of requiring medical transportation, Europ Assistance will coordinate with the hospital to ensure your needs are met.
STEP 2
Find your Travel Easy Policy & Click on “Submit Claim”
STEP 3
Fill in the relevant details & select “Travel Delay” benefit
STEP 4
Fill in your “Flight Details”
STEP 5
Ensure you select “DuitNow” as your preferred reimbursement method to enjoy INSTANT flight delay claims payout.
STEP 6
Ensure all details are accurate & click “Submit”
Need Help? Contact Us
You may contact us via:
Monday – Thursday 9AM – 5PM
Friday 9AM – 430PM (GMT+8)
Level 8, Wisma Capital A,
19 Lorong Dungun, Damansara Heights,
50490 Kuala Lumpur, Malaysia.
Have you downloaded the Tune Protect app yet?
You can manage your policies, submit and check on your claims all in one app.
