All posts by Hasliza

Energy Savings and Food Security Benefits for Sungai Pinang Orphanage Through Tune Protect and Verdant Solar Partnership

Sun & Roots: A Greener Future brings renewable energy, sustainable agriculture and community action together to create lasting impact

KUALA LUMPUR, 3 September 2026 – Tune Protect Group Berhad (“Tune Protect” or “the Group”) and Verdant Solar have joined forces through Sun & Roots: Towards A Greener Future, a sustainability-driven community initiative aimed at creating lasting social and environmental impact for Pertubuhan Kebajikan Anak-Anak Yatim & Miskin Sungai Pinang, Klang, supported by Sunway XFarms.

The collaboration combines the strengths of each organisation to help strengthen the orphanage’s long-term sustainability and day-to-day operations. Tune Protect champions employee volunteerism and community engagement, Verdant Solar provides renewable energy expertise through the installation of solar photovoltaic (PV) systems, and Sunway XFarms complements these efforts with a hydroponic farming initiative to support sustainable food cultivation. Together, these efforts aim to reduce operating costs, enhance self-sufficiency and secure a more sustainable future for the orphanage.

Sun & Roots: Towards A Greener Future, is designed to create practical and lasting benefits for the home by combining renewable energy, sustainable food practices, environmental education and improvements to the living environment. The collaboration aims to support the orphanage in adopting more sustainable practices while empowering the children with greater awareness of environmental stewardship and food security.

From left: Tuan Haji Bani bin Saemin, President of Pertubuhan Kebajikan Anak-Anak Yatim & Miskin Sungai Pinang, Klang; Yap Hsu Yi, Chief – People and Culture of Tune Protect Group; Mohd Afdhal Mohd Nayan, Chief Executive Officer of Sunway XFarms; Wang Woei Shenq, Business Development Manager (Commercial and Industrial) of Verdant Solar; Mohamed Rashdi bin Mohamed Ghazalli, Board Member of Tune Protect Group; Koot Chiew Ling, Chief Strategy Officer and Chair of the Sustainability Committee of Tune Protect Group and Janet Chin, Chief Executive Officer of Tune Protect Re with the newly established hydroponic farming system

From left: Wang Woei Shenq, Business Development Manager (Commercial and Industrial) of Verdant Solar; Tuan Haji Bani bin Saemin, President of Pertubuhan Kebajikan Anak-Anak Yatim & Miskin Sungai Pinang, Klang; Koot Chiew Ling, Chief Strategy Officer and Chair of the Sustainability Committee of Tune Protect Group; and Mohd Afdhal Mohd Nayan, Chief Executive Officer of Sunway XFarms, at the Sun & Roots: A Greener Future programme

“At Tune Protect, we believe sustainability becomes more meaningful when it creates tangible benefits that communities can experience over the long term. The programme goes beyond the traditional one-off charitable efforts as it is designed to create lasting environmental and social value through purposeful partnerships, employee volunteerism and sustainable community outcomes that continue long after the event itself. As we continue to expand our Corporate Good initiatives, we remain steadfast in our renewed pledge to contribute 6,000 volunteer hours between 2025 and 2027,” said Koot Chiew Ling (“Chiew Ling”), Chief Strategy Officer and Chair of the Sustainability Committee, Tune Protect Group Berhad.

A key component of the initiative is the planned installation of solar photovoltaic (PV) systems at the orphanage’s office and dormitory buildings by Verdant Solar. The proposed systems comprise 6.44 kWp for the office building and 9.20 kWp for the dormitory building, translating into a savings in electricity cost of up to RM6,500-7,500 per annum. It supports the home’s transition towards cleaner energy while helping improve long-term electricity cost efficiency. The solar panels were symbolically handed over during the one-day volunteering event, with completion targeted by the end of September and mid-October 2026 for it to be fully operational.

The solar PV system installed to support Sungai Pinang Orphanage’s transition towards cleaner energy

“Through Sun & Roots: A Greener Future, Verdant Solar is pleased to support the orphanage’s transition towards cleaner energy while working alongside Tune Protect and its partners. We hope the planned solar installation will serve as a lasting contribution that continues to benefit the community well beyond the programme itself,” said Wang Woei Shenq, Business Development Manager (Commercial and Industrial), Verdant Solar.

Complementing the renewable energy component, Sunway XFarms conducted its Farming Made Fun sustainability workshop, introducing the children to hydroponic farming and food security. Through hands-on activities such as microgreens planting and sustainable farming exercises, the children gained practical exposure to food cultivation and the importance of responsible food production.

The initiative brought together more than 60 volunteers from Tune Protect, Verdant Solar and Sunway XFarms who contributed their time through educational and community activities such as gotong-royong, facility enhancement and landscaping activities aimed at improving the orphanage’s shared spaces and overall living environment. The orphanage houses 52 children under its roof with nine caretakers who were also present during the event.

Volunteers from Tune Protect, Verdant Solar and Sunway XFarms taking part in landscaping activities at Sungai Pinang Orphanage

Guided by its sustainability aspiration, In Tune for a Better Tomorrow, Tune Protect continues to create meaningful opportunities for its employees to contribute to communities while supporting initiatives that deliver measurable social and environmental impact. Through partnerships such as Sun & Roots: Towards A Greener Future, the Group remains committed to building stronger, more resilient communities for the future.

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Tune Protect Registers 66.5% PAT growth QoQ on Strong Non-Travel, Investment Income and Disciplined Underwriting

  • 2Q26 PAT of RM6.4 million underpinned by favourable claims experience and stronger investment income
  • Continued growth trajectory on Non-Travel segments offsetting challenges from geopolitical conflict
  • Investment income improved QoQ on easing market volatility due to the Middle East conflict
KUALA LUMPUR, 27 August 2026 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) sustained its positive quarterly momentum in 2Q26 with profit after tax (“PAT”) growth of 66.5% Quarter-on-Quarter (“QoQ”) driven by improved underwriting performance and stronger investment income, offsetting challenges from the Middle East conflict.

On a Year-on-Year (“YoY”) basis, the Group reported a decline of 33.2% in PAT due to lower investment income and softer Travel performance in 2Q26, though this was partially offset by growth in the Non-Travel segment. Net insurance service result improved by 45.2% encouraged by lower acquisition cost and reinsurance premium from Non-Travel growth.

The financial performance was boosted by combined ratio improvement of 3.1 percentage points YoY to 90.9% reflecting better acquisition cost amortisation and improved allocation of reinsurance premiums. The Group also showed strong QoQ investment income growth of 21.5% as the US–Iran ceasefire announced last April eased market uncertainty and buoyed overall earnings.

“The Group’s 2Q26 performance shows our continued recovery on a quarterly basis led by the resilient Non-Travel segment, disciplined underwriting and a more encouraging investment environment,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Non-Travel Growth Cushioned Soft Travel Demand

Resilience of the Non-Travel (in-country general insurance) segment amid weakened travel demand was also critical in the Group’s improvement in its 2Q26 earnings performance. Gross Written Premium (“GWP”) in the Non-Travel segment grew 10.1% YoY on the Group’s continued strategic expansion in the Motor segment and broader affinity partnerships. The growth underscores the increasing contribution of the Non-Travel segment in diversifying the Group’s earnings base and cushioning the impact of the Travel segment.

Despite lower travel demand and subdued airline passenger volumes, continued growth in the Group’s Business-to-Business (“B2B”) and Online Travel Agency (“OTA”) channels diversifies Tune Protect’s regional Travel portfolio and partially mitigated weaker airline-related volumes.

The Group’s insurance revenue moderated YoY mainly due to the decline in performance of the Travel segment. However, this was partly offset by growth in the Non-Travel segment supported by longer earning periods. Combined ratio improved YoY in 2Q26. However, in 1H26 combined ratio weakened by 1.3 percentage points YoY mainly due to higher net incurred claims, reflecting the portfolio mix shift towards Non-Travel.

In 1H26, moderation in the Group’s insurance revenue was primarily attributed to softer performance in the Travel segment, impacted by market uncertainty surrounding geopolitical tensions in the Middle East, evolving travel patterns, and the removal of pre-selected travel insurance option in Thailand.

Group performance – 2Q26 and 1H26 Financial Overview

Note: Amounts presented may not foot due to rounding

Improved Investment Income On Easing Market Volatility

In 2Q26, the Group’s investment income improved QoQ on reduced market volatility following the US–Iran ceasefire in April although inflationary and geopolitical risks remain. In 2H26, the Group plans to increase exposure to longer-duration corporate bond funds to capture more attractive yields, supported by Bank Negara Malaysia’s (BNM) neutral Overnight Policy Rate (OPR) stance.

The Group’s growth in the Non-Travel segment was underpinned by key growth areas comprising foreign worker protection, the motor ecosystem, fire insurance, as well as solar panel insurance.

“The Group is expanding its Non-Travel portfolio through a combination of core business lines, strategic partnerships and agency-led expansion. We will continue our diversification plans across various growth segments and distribution channels that will provide multiple avenues for sustainable growth and long-term value creation,” said How.

Healthy Portfolio Quality, Expanding Regional Footprint

The in-country general insurance (Non-Travel) segment grew favourably YoY in GWP as the Group maintained a healthy Motor portfolio quality with a strong focus on profitability. Claims ratio improved by 4.0 percentage points supported by continued optimisation of the portfolio mix. Growth was led by the Private Car and Motorcycle segments driven by the Agency channel and Affinity partnerships. In addtition, Foreign Worker medical insurance was further expanded through the largest government-approved platform that supports continued growth in the Non-Travel segment.

The Group remains committed to its strategic regional business with focus on top-line growth and scale. Despite a 23.2% YoY decline in Travel GWP, the business implemented price optimisation initiatives across its Travel products, narrowing average premium gaps while maintaining competitiveness. This contributed to a stronger customer value proposition and drove a higher take-up rate, which increased by 8.0 percentage points YoY.

As part of its growth strategy, the Group expanded into new distribution channels through B2B partnerships in Thailand, Vietnam and Malaysia, while leveraging its AirAsia WANO relationship to enhance conversion rates and broaden customer reach. Additionally, the Group continued to strengthen its value proposition through the integration of Value Added Services (“VAS”), supporting improved customer engagement, greater product differentiation and higher take-up rates (TUR) across its travel insurance offerings.

“We recognise that the Travel sector remains challenging, with evolving market conditions requiring businesses to stay agile and responsive. Despite these challenges, we are well-positioned to drive growth by scaling our B2B channels with online travel agencies and top-tier travel partners. Coupled with optimised pricing strategies, VAS and targeted campaigns, these efforts are designed to enhance conversion and attachment rates while delivering greater value and protection to travellers across markets,” said How.

Building Scalable Growth Through Vertical Expertise and Travel Ecosystem Expansion

The Group continues to expand its Vertical Expertise segment focusing on growing beyond its traditional insurance business and building scalable, capital-light income streams. Although ancillary and technology fee income declined slightly by 0.4% YoY, the segment delivered 4.0 percentage points improvement in gross margin.

In enhancing customer value and diversify revenue streams, Tune Protect continues to expand its ancillary offerings across the Travel ecosystem. The ancillary shelf now spans 30 merchants across eight categories, including connectivity, airport lounge, ground transfer and mobility, telehealth, motor care and lifestyle services. During the quarter, the Group also rolled out its Claimless Services offering on the AirAsia channel, with expansion to additional channels planned. Further strengthening its travel value proposition, Tune Protect is set to launch airport lounge for Business Class and a standalone lounge pass sold in-path, with a targeted rollout in 4Q26. These initiatives are aimed at delivering a more seamless and rewarding travel experience while creating additional opportunities to drive customer engagement and attachment rates.

Outlook

The Group expects the operating environment to remain challenging in the second half of 2026 amid continued geopolitical uncertainties, which may continue to affect international travel demand, market sentiment and investment market performance. Nevertheless, the general insurance market is expected to remain resilient, supported by stable domestic economic activity, while demand for value-added insurance solutions and digital services is expected to continue providing growth opportunities.

“We will continue to strengthen our core insurance business by focusing on disciplined underwriting, prudent claims management and cost optimisation, while accelerating growth in our Non-Travel portfolio. Building on the portfolio rebalancing initiatives undertaken over the past year, we will continue enhancing the quality of our business mix, expand distribution capabilities and deepen collaborations with strategic partners to support sustainable underwriting performance,” How concluded.
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Tune Protect and Sunway XFarms Expand Grow & Give to Inspire the Next Generation Through Sustainability and Food Security

Employees and students come together to create lasting environmental and community impact at SK Saujana Putra

KUALA LUMPUR, 22 July 2026 – Tune Protect Group Berhad (“Tune Protect” or “the Group”) continues its commitment to creating meaningful and sustainable community impact through Grow & Give, its Corporate Good (“CG”) initiative in collaboration with Sunway XFarms. Building on the success of last year’s programme, this year’s initiative expands its focus from strengthening community food security to empowering students through sustainability education, experiential learning and employee volunteerism.

Centred at Sekolah Kebangsaan (“SK”) Saujana Putra in Jenjarom, Selangor, Grow & Give brings together sustainable farming, environmental enhancement and hands-on educational activities to promote food security while equipping students with practical knowledge on responsible environmental practices. Across three volunteer sessions throughout the year, Tune Protect and Sunway XFarms employees will work alongside teachers and students to create lasting improvements that continue benefiting the school community beyond the programme itself.

A key highlight of the initiative is the installation of six units of solar-powered hydroponic farming systems within the school compound. More than just a farming facility, the system will act as a living classroom, giving students practical exposure to sustainable agriculture while providing a sustainable source of fresh produce for the school community. Supported by Sunway XFarms ongoing technical expertise, including the provision of seeds, nutrients and maintenance support, the system has been designed to deliver long-term educational and community benefits well beyond the duration of the programme.

Sunway XFarms team conducting a hydroponic farming demonstration for Tune Protect volunteers and students at SK Saujana Putra


Students taking part in a hands-on learning activity to promote food security


“At Tune Protect, we believe meaningful Corporate Good initiatives should create sustainable impact that goes beyond short-term volunteer engagements. Grow & Give reflects our commitment to empowering communities by combining practical sustainability solutions with education and employee volunteerism. By working together with Sunway XFarms, teachers and students, we hope to inspire greater environmental awareness while helping young people develop a deeper understanding of food security and sustainable living,” said Koot Chiew Ling (“Chiew Ling”), Tune Protect Chief Strategy Officer and Chair of the Sustainability Committee.

“More than a sustainability initiative, Grow & Give is an investment in future generations. By equipping students with practical skills and environmental awareness today, we hope to inspire a generation that is better prepared to tackle tomorrow’s challenges and build stronger, more resilient communities,” Chiew Ling added.

This initiative builds on the success of Grow & Give in 2025, which strengthened food security efforts at the Medan Jaya Apartments in Petaling Jaya through the installation of four solar-powered hydroponic farming systems. Across eight growing cycles, the systems produced over 22 kilograms of fresh vegetables and engaged more than 170 Tune Protect employee volunteers who collectively contributed over 1,000 volunteer hours.

Mohd Afdhal Mohd Nayan, Chief Executive Officer Sunway XFarms said, “At Sunway XFarms, we believe the best way to nurture a more sustainable future is by giving young people the opportunity to experience it for themselves. By bringing hydroponic farming into schools, students can see firsthand how innovative farming methods contribute to food security while developing practical skills that extend beyond the classroom. Through our collaboration with Tune Protect, we hope this programme encourages students to adopt sustainable habits and recognise the role they can play in building more resilient communities.”

Complementing the hydroponic installation, the “Farming Made Fun” workshop introduces students, including those under the Integrated Special Education Programme (PPKI), to hydroponic farming and microgreen cultivation through hands-on learning. Tune Protect employees also support harvesting, quality control and packing activities, helping students better understand sustainable food production and food security.

Students participating in the Farming Made Fun workshop under the Grow & Give initiative


Tune Protect volunteers harvesting and sorting fresh produce at Sunway XFarms


Beyond farming, volunteers will carry out school enhancement activities, including repainting selected areas, gardening, tree planting and setting up a 3R (Reduce, Reuse, Recycle) Corner to promote environmental awareness and responsible waste management, creating a greener and more engaging learning environment.

Grow & Give will be carried out across three volunteer sessions in 2026, bringing together approximately 180 Tune Protect employees in support of food security, environmental stewardship and youth education. Through its continued partnership with Sunway XFarms, Tune Protect remains committed to creating practical and sustainable solutions that strengthen communities while delivering long-term positive impact.

Tune Protect volunteers, teachers and students from SK Saujana Putra at the Grow & Give programme


Tune Protect volunteers at Sunway XFarms during the Grow & Give initiative


“Guided by our sustainability aspiration, In Tune for a Better Tomorrow, Grow & Give reflects our commitment to creating lasting value for the communities we serve through employee volunteerism and meaningful partnerships. As we continue expanding our Corporate Good initiatives, we remain steadfast in our renewed pledge of contributing 6,000 volunteer hours between 2025 to 2027,” Chiew Ling concluded.
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Tune Protect Delivers Resilient 1Q2026 Performance Amid Market Volatility

Non-Travel Growth Provides Stability as Travel Moderates
  • Commendable 1Q26 PAT of RM3.9 million: Coupled with a positive combined ratio of 98.5% despite lower investment income and geopolitical uncertainties.
  • GWP growth of 1.8%: Buoyed by growth in the non-Travel business.
  • Ancillary income improved 12.7% YoY: Supporting diversification of revenue streams beyond insurance.
KUALA LUMPUR, 20 May 2026 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) started the year on firm footing with Profit After Tax (“PAT”) of RM3.9 million and a combined ratio of 98.5%, demonstrating resilience despite a more challenging macroeconomic and operating environment. Market volatility led to a moderation of insurance revenue attributed to softer performance by the Travel segment, although this was partially offset by the growth in the non-Travel segment.

The Group recorded Gross Written Premium (“GWP”) of RM91.1 million, up 1.8% Year-on-Year (“YoY”) supported by continued strength in its non-Travel business led by the Motor segment, recording a 23.3% growth YoY.

“We began 2026 navigating a more volatile operating environment, with geopolitical developments, foreign exchange movements and market uncertainty impacting parts of our business, particularly Travel. Against this backdrop, we are encouraged by the resilience of our core fundamentals and the steady performance of our non-Travel segment,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Resilient Core Performance Amid External Pressures
Tune Protect’s performance in the quarter was underpinned by resilient non-Travel General Insurance (“GI”) performance, which helped offset softer travel contributions, weaker investment income arising from bond market volatility, and foreign exchange movements.

Insurance revenue declined 8.6% YoY to RM80.9 million due to softer Travel performance, and the higher contribution from the non-Travel segment, which is recognised over a longer earning period compared to travel insurance.

The Group recorded a net insurance service result of RM1.3 million, while Profit Before Tax (PBT) stood at RM1.7 million, reflecting the impact of higher claims ratio driven by portfolio mix shift, lower investment income, and higher operating expenses due to foreign exchange movements.

Investment Portfolio and Market Conditions
As at 31 March 2026, the Group’s investment portfolio stood at RM747.1 million, predominantly allocated to fixed income instruments through unit trust funds.

Investment income was impacted by bond market volatility amid geopolitical tensions and rising rate expectations. As the Group continues to monitor and manage its investment portfolio to optimise yields, the focus will be on fixed income and longer duration government bonds, supported by price stability, a resilient economic environment and signs of recovery in April and May.



Strong Non-Travel segment, innovative Travel offerings
GWP growth of 1.8% YoY was mainly driven by the strong growth in Motor and Group Dental led by partnership and agency channels with earnings contribution to be progressively recognised over the upcoming months. Travel weightage decreased as regional travel was impacted by geopolitical uncertainties.

“The strong performance of our General Insurance portfolio, particularly in Motor and Dental coverage, together with the encouraging progress of our ancillary offerings has helped mitigate the impact on our Travel segment. We have also observed a shift and growing momentum from the business-to-business (B2B) travel agents in Malaysia.” said How.

The Group continues to focus on growing its strategic regional businesses. In the first quarter of 2026, it has expanded its Online Travel Agency (OTA) partnership with AirPaz into Thailand and Indonesia, while adding Sri Lanka’s largest OTA, Crazyjet.com. Tune Protect also launched the “Travel Beyond” customer platform, which allows customers to customise travel insurance with ancillary options.

Value added services lifted the Group’s 1Q2026 performance with 12.7% YoY increase in ancillary income and technology fees. Travel ancillaries led the quarter, with continued strengthening of the Travel and Motor ecosystems through expanded offerings and partnerships. Headline launches included the Bundle Value Pack with Delay Lounge Pass across major ASEAN markets, alongside early travel eSIM adoption and the Airport Transfer rollout in Malaysia. Ancillary momentum is expected to accelerate through 2026 as new ancillary products and services and distribution rails scale across ASEAN.

“We have diversified the Group’s ancillary income beyond the Travel segment by expanding into the Motor segment. For example, our Motor Easy customers can enjoy complimentary valet parking when they go shopping, as part of our campaign on Motor ancillary. Other Motor ancillary services in the pipeline include discounted car maintenance and battery replacement,” said How.

Healthy growth of General Insurance
The Group’s GI business continues to show healthy growth and profitability mainly contributed by the Motor segment. This was led by the Private Car segment, particularly Comprehensive Private Cars insurance with sum insured exceeding RM50,000. New offerings were also introduced such as the integrated residential solar and protection solution, as well as a Personal Cyber Insurance offering in partnership with a telecommunications company.

Tune Protect anticipates a sustainable topline growth for its GI business to be led by profitable segments across Motor, Personal Accidents and Foreign Worker, driven by strong ecosystem partnerships.

Outlook: Prioritising Resilience and Sustainable Growth
Looking ahead, the Group remains cautious in the near term, given elevated inflationary pressures, ongoing geopolitical uncertainties, and the moderation in international travel demand. To navigate this environment, Tune Protect will focus on prioritising yield and margin protection over volume, expanding domestic-focused travel offerings, accelerating ecosystem partnerships and digital distribution initiatives, and driving continued growth in non-travel and ancillary income streams.

“Our focus remains on disciplined underwriting, protecting margins and scaling sustainable growth through our ecosystem. We are confident that our integrated platform, expanding partnerships and differentiated ancillary offerings will position Tune Protect to navigate near-term volatility while capturing long-term opportunities,” How concluded.
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Tune Protect Chooses Akur8 to Modernize its General Insurance Pricing Capabilities

Paris, France – Kuala Lumpur, Malaysia – April 7, 2026

Akur8, the Global Actuarial AI Platform, is pleased to announce a new collaboration with Tune Protect Malaysia (“Tune Protect”), the Malaysian General Insurance subsidiary of Tune Protect Group Berhad and a leading digital insurer with nationwide presence. Tune Protect will leverage Akur8’s advanced actuarial solution to strengthen its pricing capabilities and support the delivery of fair, competitive, and customer-centric, value-driven Property & Casualty (P&C) insurance products in a dynamic and increasingly data driven market.

Built specifically for insurers, Akur8’s platform enhances pricing processes through proprietary machine-learning technology. Key benefits of Akur8 Pricing for the P&C insurance market include faster model development, transparent and explainable outputs, and data-driven pricing decisions that can be shared clearly across stakeholders.

By adopting Akur8 Pricing, Tune Protect’s pricing team can accelerate pricing cycles and strengthen collaboration around pricing decisions through more transparent and structured modeling. Akur8 speeds up model development and refinement, helping teams deliver decision-ready results with clear, traceable, consistent workflows.

With a more streamlined pricing process and clearer communication of model logic, Tune Protect can respond faster to market changes and ensure stronger alignment across pricing, underwriting, and business teams. This leads to more transparent, fair, and timely pricing decisions. Ultimately, customers benefit through clearer explanations, more personalized offerings, and a smoother overall insurance experience.

“Akur8’s Risk module provides advanced tools and diagnostics that significantly streamline the model selection process. The Rate module further enhances efficiency by potentially simplifying post-modelling analysis and implementation studies, thus effectively replacing a time-consuming spreadsheet-based approach,” said Hans-Joachim Zimmermann (“HansJoachim”), Appointed Representative of Tune Protect Malaysia.

He added that this adoption represents a pivotal step in strengthening pricing governance, improving operational agility, and accelerating data-driven decision-making across the organisation.

“We are proud to collaborate with Tune Protect as they continue to strengthen their pricing capabilities and expand their data-driven approach. By equipping their teams with Akur8 Pricing, we are supporting their journey toward more agile, transparent, and future-ready pricing processes at scale,” said Samuel Falmagne, CEO at Akur8.
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Tune Protect Malaysia and Verdant Solar Introduce Malaysia’s First Integrated Solar and Protection Model to Support Sustainable Living

  • More than 97% of Malaysian homes remain without rooftop solar, presenting growth potential
  • Embedded protection safeguards solar systems against accidental damage and loss of electricity savings
  • Enables homeowners to adopt solar with greater confidence and financial assurance
KUALA LUMPUR, 11 March 2026 – Tune Protect Malaysia (“Tune Protect”), today announced a strategic partnership with Verdant Solar Sdn. Bhd. (“Verdant Solar”) to introduce Malaysia’s first integrated residential solar and protection model. This collaboration aims to encourage wider adoption of rooftop solar among homeowners and supports the nation’s long-term shift toward clean energy.

The collaboration brings together Verdant Solar’s residential rooftop solar installation capabilities with Tune Protect’s insurance solutions, offering homeowners a more secure and customer-centric solar experience, complete with embedded protection from the start.

As Malaysia accelerates its energy transition through initiatives such as the Solar Accelerated Transition Action Programme (“Solar ATAP”), interest in residential solar continues to grow. Yet, over 97% of Malaysian homes remain without rooftop solar, highlighting a significant opportunity to expand renewable energy adoption at the household level.

By integrating insurance protection directly into the installation package, the model addresses common concerns around financial risks, system damage and unexpected operational disruptions. The result is a seamless end-to-end solution designed to make green living simpler, safer and more practical for households nationwide.

Hans-Joachim Zimmermann (“Hans-Joachim”), Appointed Representative of Tune Protect Malaysia, said, “Today’s launch represents a new approach to supporting Malaysia’s energy transition at the household level. As more homeowners explore rooftop solar, their long-term investments must be supported by protection that provides greater peace of mind.”

He added, “At Tune Protect, we believe insurance plays an important role in enabling sustainability by empowering people to adopt greener solutions confidently. Integrating protection into solar installations aligns with our Sustainability tagline, ‘In Tune for a Better Tomorrow,’ and reinforces our commitment to embedding ESG principles into our business and customer experience.”

Tune Protect’s sustainability strategy is anchored in its ESG framework, emphasising responsible governance, sustainable business practices, environmental stewardship and community impact. The company has outlined a Net Zero Roadmap for Scope 1 and 2 emissions by 2050 and has committed to a zero-coal underwriting portfolio since August 2023.

Supporting household solar adoption complements these commitments by encouraging renewable energy usage within communities and strengthening climate resilience.

Supporting Sustainable Living Through Protection
Under the partnership, homeowners who install solar systems through Verdant Solar will automatically receive insurance protection provided by Tune Protect Malaysia as part of a fully integrated solution.

The coverage includes:
  • Protections against accidental loss or damage caused by storms, fire or other unforeseen events
  • Coverage for loss of electricity savings arising from system downtime caused by insured damage
By embedding the protection into Verdant Solar’s package, homeowners are spared the need to purchase additional insurance separately. This integration simplifies the adoption journey, while ensuring that solar systems and the energy savings they generate are protected throughout their operational lifespan.

Verdant Solar is one of Malaysia’s leading residential solar installers, holding the Malaysian Book of Records title for ‘Most PV Homes Installed’ three years in a row and a strong track record in delivering reliable, high quality solar solutions.

Zeth Lim, Chief Executive Officer of Verdant Solar Sdn Bhd, said, “Today marks an important milestone for Verdant Solar and Tune Protect, as our partnership integrates insurance coverage with rooftop solar installations, strengthening consumer confidence as solar adoption in Malaysia continues to move into the mainstream.

“With more than 97% of Malaysian households yet to install solar despite abundant sunlight and supportive initiatives such as Solar ATAP, this collaboration aims to make solar a more secure, accessible and attractive option for homeowners seeking both environmental and long-term financial benefits, while supporting Malaysia’s National Energy Transition Roadmap target of achieving 70% renewable energy capacity by 2050.”

Supporting Malaysia’s Renewable Energy Transition
As Malaysia expands its renewable energy capacity, residential solar is expected to play an increasingly vital role in achieving the nation’s sustainability goals.

Solar power currently accounts for the largest share of Malaysia’s renewable energy capacity, and policy initiatives such as the Solar ATAP are enhancing market clarity and supporting long-term residential adoption. The programme allows homeowners to optimise system sizes based on actual energy needs, making solar more accessible and economically viable. These developments support Malaysia’s ambition of achieving 70% renewable energy capacity by 20501, with solar positioned as a central driver of this goal.

Hans-Joachim added, “Solar systems are significant long-term investment, yet they remain vulnerable to unexpected incidents such as storms, lightning or falling objects. While warranties typically cover defects, they do not address accidental damage or loss of electricity savings. Our role is to bridge this gap to make sustainable living a practical, secure, and achievable for every Malaysian household.”

Through this partnership, Tune Protect and Verdant Solar aim to contribute meaningfully to Malaysia’s sustainability agenda while empowering more households to participate in the nation’s energy transition.

For more information about the solar protection offering, please visit verdantsolar.my or our Instagram, LinkedIn, TikTok, and Facebook page.


1 Malaysia’s Path to Sustainable Growth
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Tune Protect Achieves Robust Profit Growth in FY25 – PAT Rises More Than 100% YoY to RM31.3 million

  • Strong profit growth in FY25: PBT, PAT and net insurance service results increased more than 100% YoY.
  • Regional business momentum: Sustained momentum in Travel segment, growth of 25.6% YoY
  • New ancillary income streams: Achieved six-fold growth since 1Q25, contributing an additional RM20.9 million in revenue.
KUALA LUMPUR, 26 February 2026– Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) registered impressive profit growth in FY25 with Profit After Tax (“PAT”) and Profit Before Tax (“PBT”) increasing more than 100% Year-on-Year (“YoY”) to RM31.3 million and RM42.9 million respectively. The robust financial performance was underpinned by solid net insurance service result, lower net incurred claims and Travel growth, complemented by higher investment income.

Lower Net Incurred Claims, Strong Travel Growth in FY25 The Group’s net insurance service result grew by more than 100% YoY in FY25 with an improvement of 8.6 percentage point in combined ratio. This was mainly driven by key factors including lower net incurred claims from a more favourable Motor and Fire claims experience and Travel increasing its weightage in the overall portfolio.

The strong net insurance service result was also reflected in 4Q25 with growth of 15.1% YoY mainly driven by lower net incurred claims from more favourable non-Motor claims and higher amortisation cost in tandem with the higher Travel weightage.

On a 4Q25 basis, PBT rose favourably by 48.2% to RM10.7 million, while PAT declined by 28.4% to RM6.8 million YoY. The decline in PAT is partially due to the deferred tax asset recognition in 4Q24.

“Our PBT and PAT growth of more than 100% YoY was underpinned by strong net insurance service result, complemented by higher investment income arising from our strategy to shift unit trust investments from low-risk asset funds into corporate bond funds. We also managed to lower total other income and expenses in line with our ongoing cost optimisation initiatives. Furthermore, share of results from the Group’s Thai Associate showed significant improvement,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect.

Solid Combined Ratio Led by Favourable Claims Experience In both 4Q25 and FY25, there were notable improvements in combined ratio performance at 86.5% and 90.5% respectively, driven by lower net incurred claims and attributable expenses ratio. Favourable factors for the Group’s combined ratio included lower net incurred claims from more favourable Motor and Fire claims experience.



Corporate Bonds Drove Strong Investment Income The Group’s investment income improved in 4Q25 and FY25 to RM6.0 million and RM33.3 million respectively, up 6.9% and 10.8% YoY. The Group’s investment portfolio stood at RM757.6 million investment as of 31st December 2025 comprising 94% fixed income funds and 6% money market funds.

“In FY25, the Group conducted a portfolio reallocation into higher yielding corporate bond funds which drove stronger investment income, despite a slight offset from market profit-taking in 2H25. Our plan is to continue increasing our allocation towards higher-yielding corporate bond funds to maximise our investment returns in FY26,” said How.

2025 Highlights Tune Protect delivered a strong performance in 2025, driven by disciplined execution across its in country General Insurance business and continued emphasis on profitability. The Group recorded over 100% PAT growth YoY, supported by 3.9% improvement in cost optimisation and a combined ratio of 90.5% in FY25. While total Gross Written Premium (“GWP”) experienced a modest 3.7% YoY decline, Tune Protect strengthened the quality of its portfolio, reinforcing healthier growth fundamentals and margin expansion.

The Group’s strategic regional business accelerated meaningfully, with Travel GWP surging 25.6% YoY, alongside improvements in both online take up rate (+15.7%) and policy count (+17.8%). Average premium also increased by 7.1% year on year, reflecting stronger demand and scale. In its vertical expertise segment, Tune Protect achieved impressive momentum, delivering a six fold growth in ancillary and technology related revenue since 1Q25, amounting to RM20.9 million in GWP, underscoring the Group’s success in expanding beyond insurance and monetising its Tech capabilities.

Moving Into 2026 Tune Protect will sharpen its strategic focus on scaling topline growth while maintaining strict underwriting discipline. The Group’s priorities centre on disciplined underwriting through continuous claims management and a deliberate focus on profitable segments. This approach ensures that growth is driven by sustainable, risk appropriate portfolios, reinforcing the Group’s commitment to delivering consistent underwriting performance even as it accelerates expansion.

Tune Protect aims to achieve more than 20% topline growth by deepening its presence in preferred segments such as Travel and Fire. This will be supported by strengthening the Group’s unique value proposition through ecosystem differentiation, expanding industry specific expertise, and intensifying partnership integration, particularly in embedded insurance. Together, these priorities position Tune Protect to capture new revenue opportunities, enhance customer reach, and build long term resilience as the organisation advances into 2026.

Entering the new year, Tune Protect is well positioned to build on its momentum, having achieved six consecutive profitable quarters, which places the Group in an ideal position for sustainable growth and profitability. Growth in the Travel segment is expected to remain robust, supported by the Visit Malaysia 2026 campaign, which is set to boost inbound tourism, while a stronger Ringgit is anticipated to encourage outbound travel. Both trends are expected to drive continued demand for Travel Personal Accident coverage, reinforcing the Group’s confidence in sustaining positive performance as it moves into the next phase of its strategic journey.
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Tune Protect Wraps Up 2025 with 2,525 Volunteer Hours Powering Environmental, Food and Financial Literacy Initiatives Across Malaysia

More than 90% of employees contributed to mangrove restoration, urban farming, greener living and financial education programmes nationwide

KUALA LUMPUR, 22 January 2026 – Tune Protect Group Berhad (“Tune Protect” or “the Group”) concluded 2025 with a significant social impact milestone, delivering 2,525 volunteer hours through a series of Corporate Good initiatives focusing on environmental sustainability, food security and financial literacy across Malaysia. Guided by its sustainability vision, In Tune for a Better Tomorrow, the Group mobilised more than 400 employees, representing over 90% of its total workforce, to deliver hands-on programmes that benefited communities nationwide.

Throughout the year, Tune Protect focused on initiatives addressing on climate resilience, food security, financial literacy and community wellbeing. By fostering strategic synergies between employees, media partners, local authorities and communities, the Group delivered tangible outcomes while nurturing a strong culture of care and sustainability. Between 2025 and 2027, the company aims to deliver 6,000 volunteer hours focused on environmental conservation, community empowerment and support for youth and future generations. This initiative reflects Tune Protect’s commitment to leaving a meaningful legacy that extends far beyond its business operations.

“2025 marked an important milestone in our Corporate Good journey as we progressed towards our pledge of delivering 6,000 volunteer hours between 2025 and 2027. By mobilising our people for environmental conservation and financial literacy, we are showcasing our purpose which extends beyond insurance. Through people and partnerships, we aim to deliver meaningful outcomes while strengthening our ESG commitments and creating long-term value for the communities we serve,” said Koot Chiew Ling (“Koot”), Tune Protect Chief Strategy Officer and Chair of the Sustainability Committee.

One of the key highlights of the year was Tune Protect’s collaboration with Harian Metro under the Titipan Kasih Syawal Harian Metro programme, held on 16 April 2025 at Pantai Bumi Hijau, Kampung Banting, Sabak Bernam, Selangor. The initiative brought together a total of 84 volunteers from Tune Protect and 20 volunteers from Harian Metro, alongside local leaders, authorities and residents, to address environmental challenges faced by the coastal community.

Tune Protect volunteers drove environmental restoration by planting 500 mangrove saplings for coastal resilience and decarbonisation, alongside 70 fruit trees to enhance local food security. The initiative included a beach clean-up and a ‘Kotak Rezeki’ distribution to 30 underprivileged families, culminating in a festive gathering. The programme delivered both immediate community support and long-term environmental benefits by strengthening coastal resilience while building a stronger sense of environmental stewardship among volunteers and residents.




Volunteers from Tune Protect and Harian Metro planting 500 mangrove saplings and 70 fruit trees to strengthen coastal resilience and community food sources.

Food security and sustainable urban living were strengthened through Tune Protect’s partnership with Sunway XFarms under the Grow and Give initiative. As part of the programme, Tune Protect volunteers installed four solar-powered hydroponic units at Medan Jaya Apartments in Petaling Jaya, supporting community-led urban farming and long-term food resilience. Since May 2025, the initiative has completed eight growing cycles, producing 22.4 kilograms of fresh, pesticide-free vegetables for the Medan Jaya community, with an average yield of 2.8 kilograms per cycle.

Beyond improving access to nutritious produce, the initiative fostered hands-on learning and shared ownership of sustainable food practices among residents. With all four hydroponic units now fully deployed, the project is expected to produce up to 134 kilograms of fresh vegetables and more than 2,600 plants by May 2026, significantly enhancing food accessibility while strengthening community resilience.

The programme was carried out across four sessions in May, July, September and November 2025, mobilising 179 Tune Protect volunteers who contributed over 1,000 volunteer hours. Volunteers participated in training sessions at Sunway XFarms on sustainable agriculture and hydroponic farming methods, alongside hands-on activities such as harvesting, quality checks, packing produce, and transplanting seedlings. These efforts resulted in the distribution of 234 vegetable bags to Medan Jaya residents, together with 234 packs of Sunny Strong, a nutritionist-formulated multigrain drink produced by Sunway XFarms.


(Centre) How Kim Lian, Group CEO of Tune Protect, along with Tune Protect volunteers conducting urban farming training sessions at Sunway XFarms


Tune Protect volunteers and Sunway XFarms during the Grow & Give hydroponic farming initiative.

Tune Protect also organised the Tune Protect Free Market: Give and Grow Programme on 21 June 2025. A total of 45 Tune Protectors distributed over 2,000 potted plants, including both edible and decorative varieties, encouraging visitors to adopt greener living habits. The initiative attracted steady participation from the community, reflecting strong public interest in environmental responsibility. Through the Give and Grow Programme, Tune Protect promotes sustainable lifestyles and environmental awareness while reinforcing its commitment to creating positive, long-term community impact.


(Centre) Tune Protect volunteers during the Tune Protect Free Market: Give and Grow Programme


Visitors engaging with volunteers while selecting plants at the Give and Grow Programme.

Tune Protect continued its efforts for future generations through the Program Celik Kewangan Harian Metro Bersama Tune Protect, conducted in four schools across Malaysia in October and November 2025. Participating schools included SK Kampung Baru Si Rusa (Port Dickson, Negeri Sembilan), SK Jongok Batu (Dungun, Terengganu), SK Haji Abdullah Sadun (Alor Setar, Kedah) and SK Kampung Tengah (Segamat, Johor). A total of 39 volunteers engaged directly with students at SK Kampung Baru Si Rusa, while over 60 employees from Northern, Southern, and East Coast branches supported activities at the other schools. Interactive Financial Literacy Corners were set up, featuring budgeting exercises, smart spending tips, savings guidance, and financial planning activities. Students participated in games and creative tasks, gaining practical skills that will help them make informed financial decisions in the future. Through these activities, the programme not only created an enjoyable learning environment but also encouraged students to develop essential life skills that would benefit them well into the future.




Tune Protect volunteers and students at the Program Celik Kewangan Harian Metro bersama Tune Protect.

Commenting on the year’s achievements, Koot said, “In 2025, our focus was on purposeful initiatives that create measurable impact for communities and future generations. By supporting environmental conservation with social initiatives like financial literacy and urban farming, we delivered programmes with lasting community benefits. Guided by our vision, In Tune for a Better Tomorrow, we remain steadfast in our commitment to our renewed pledge of 6,000 volunteer hours by 2027.”

For more information on Tune Protect’s Corporate Good initiatives, visit tuneprotect.com/my/people-community/
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Tune Protect Delivers Consistent Growth in 3Q25 and 9M25, Driven by Travel Expansion and Diversification

  • Profitability Sustained: PAT grew more than double YoY for 9M25; fifth consecutive quarter of profits and positive Net Insurance Service Result
  • Travel Segment Momentum: Travel GWP surged 36.4% in 3Q25 and 31.8% in 9M25 YoY, with portfolio mix rising to 46% (from 37% a year ago), reinforcing a shift toward scalable, higher-margin products
  • New income streams beyond insurance: Ancillary income and Tech fee contributions quadrupled since 1Q25, reaching RM13.18 million, supporting the Group’s strategy to unlock new revenue streams beyond insurance
KUALA LUMPUR, 24 November 2025 – Tune Protect Group Berhad (“Tune Protect” or “Group”; TUNEPRO, 5230) delivered consistent growth in 3Q25 and 9M25, with Profit After Tax (“PAT”) rising more than double in 9M25 Year-on-Year (“YoY”), marking the fifth consecutive quarter of profits and positive Net Insurance Service Result. This performance reflects disciplined execution of strategic priorities and sustained momentum in the Travel segment, reinforcing the Group’s resilience amid a dynamic market environment.

Improved Net Insurance Service Result and Combined Ratio
The Group’s Net Insurance Service Result grew 55.7% YoY in 3Q25, driven by lower net incurred claims from a more favourable Motor and Fire claims experience and a stronger contribution from the Travel segment. These factors also supported an improved Combined Ratio, which declined 4.9% YoY. Despite softer investment income, higher total other income and expenses, and challenges from its Thai associate, PAT increased 3.8% YoY, underscoring the Group’s ability to deliver growth in a mixed operating environment.

For 9M25, Net Insurance Service Result more than doubled YoY, supported by a 10.9% reduction in Combined Ratio. PAT also recorded over 100% YoY growth, attributed to lower total other income and expenses, in line with the Group’s cost optimisation initiatives.

Revenue Growth – Travel Segment and Income Diversification
“The Group’s profitability were supported by the improvement in Net Claims Incurred (“NCI”) ratio attributed to claims management efficiencies and better cost efficiency which improved 7.2% YoY in 9M25,” said How Kim Lian (“How”), Group Chief Executive Officer of Tune Protect. “Our business was further strengthened by the substantial growth in ancillary income and Technology fee contribution, which quadrupled since 1Q25, generating approximately RM13.18 million. This reinforces our strategy to diversify revenue streams beyond insurance.”

“Although insurance revenue for 3Q25 declined 12.7% YoY in line with the Group’s earlier decision to shift towards higher-quality and more profitable business segments, we are still confident that we will regain revenue growth in the long-term in tandem with the uptrend in the Travel segment and diversification of our revenue streams,” How added.




Strengthening Investment Income Through Tactical Asset Allocation
The Group’s total investment income in 3Q25 declined slightly by 3.8% YoY, reflecting market profit-taking during the quarter. Despite this temporary dip, investment performance is expected to remain stable in 4Q25, supported by proactive portfolio management.

As of 30 September 2025, Tune Protect’s investment portfolio stood at RM731.7 million, comprising 91% in unit trust funds and 9% in deposits. Within unit trust funds, 95% were allocated to fixed income funds and 5% to money market funds.

To enhance portfolio yield, the Group implemented a Tactical Asset Allocation (TAA) strategy, shifting unit trust investments from low-risk asset funds into corporate bond funds. This approach positions the portfolio to benefit from widening credit spreads and anticipated policy rate easing, reinforcing Tune Protect’s commitment to optimising returns while maintaining a prudent risk profile.

Strategic Pillars Driving Sustainable Growth
Tune Protect’s growth strategy is anchored on three key pillars and have delivered tangible progress in 9M25:
  1. In-Country General Insurance Business – Focused on profitability and operational efficiency, recording a 4.6 percentage point reduction in Motor loss ratio through enhanced claims management, and partnership with Shopee (via PolicyStreet) delivered >100% topline growth
  2. Strategic Regional Business – Expanded travel insurance footprint by onboarding 380 travel agents in Malaysia, extending the Universal Travel Insurance – Inbound Plan to 20 Asian markets, and introducing Fly-Thru misconnection benefits for AirAsia travelers.
  3. New Income Streams Beyond Insurance – Launched innovative offerings such as travel eSIM campaigns and premium concierge services, including airport transfers and lounge access, creating incremental earnings and enhancing customer engagement.

Positive Outlook Supported by Core Growth Drivers
The Group anticipates a positive trajectory for revenue and profit growth, supported by airline expansion plans and rising travel demand across Asia. Air travel in the region is projected to grow at a five-year CAGR of 8–11%, and Tune Protect is well-positioned to capture this trend through strategic alliances with AirAsia and AirArabia. These partnerships, backed by a combined order book of over 700 aircraft, present significant opportunities for insurance uptake and ancillary bundles.

Beyond insurance, ancillary income is expected to maintain strong momentum, with deeper integration into the Travel ecosystem and offerings such as eSIM, baggage solutions, and premium travel services.

“Tune Protect is well-positioned to meet rising demand for travel and insurance solutions, and we expect a strong 4Q25 aligned with peak travel season trends. Looking ahead, as we prepare for Visit Malaysia Year 2026, our focus is on elevating the arrival experience and making protection and convenience seamlessly accessible to travellers,” How concluded.
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Tune Protect and Ticket2U Expand to Indonesia with Ticket Refund Protection and Sports PA

JAKARTA, 20 November 2025 – Tune Protect Re (“Tune Protect”), a leading Travel & Lifestyle reinsurance subsidiary of Tune Protect Group Berhad, has extended its partnership with Ticket2U, Southeast Asia’s premier ticketing platform, to Indonesia with the launch of Ticket Refund Protection and Sports Personal Accident (PA). This milestone aligns with Tune Protect’s regional expansion plan across Southeast Asia, bringing Indonesia insurance protection for eventgoers through Ticket2U’s digital platform after the successful roll out in Malaysia earlier this year.

This regional expansion reflects Tune Protect’s continued commitment to making insurance simple, accessible and relevant to the digital lifestyles of today’s consumers. By embedding protection directly into Ticket2U’s ecosystem, Tune Protect empowers eventgoers to plan and enjoy their experiences with greater confidence and peace of mind.

“Following the success of Ticket Refund Protection and Sports PA in Malaysia, we are pleased to extend the same to Indonesia, a country with a vibrant and growing live event scene. Research shows that the majority of Indonesians enjoy attending concerts and live events, reflecting a strong appetite for entertainment and travel experiences. With this collaboration, we aim to give eventgoers added peace of mind, knowing they are protected against unforeseen circumstances. This launch further strengthens our regional presence as we continue to build partnerships that make protection more accessible across Southeast Asia,” said Janet Chin, Chief Executive Officer of Tune Protect Re.

According to Jakpat’s Music Concert Trends & Fan Behaviours 2025 survey1, interest in live entertainment is surging, with Millennials and Gen Z forming the majority of concertgoers and 81% of respondents saying they enjoy attending music festivals. Recognising this momentum, Tune Protect and Ticket2U are introducing an added layer of assurance for fans and travellers alike.

“Ticket2U Indonesia aims to build a smarter, safer, and more reliable ticketing ecosystem for both organisers and attendees. Through our partnership with Tune Protect, we are delivering greater value and confidence to everyone who joins an event through our platform.” said YC Chia, Managing Director of Ticket2U Sdn Bhd.

The Ticket Refund Protection is available to all Ticket2U customers in Indonesia covering a wide range of events, including concerts, festivals, marathons, runs, conferences, exhibitions, and sports tournaments. Offered at only 5% of the ticket price, it protects against unforeseen circumstances that may prevent attendance.

Purchasing Ticket Refund Protection is quick and effortless:
  1. Select an event ticket on Ticket2U Indonesia2.
  2. Opt-in for ‘Ticket Refund Protection’ at checkout.
  3. Complete the purchase, and coverage is automatically activated.
Covering a comprehensive range of unexpected situations, Ticket Refund Protection ensures that eventgoers receive a full refund if they are unable to attend due to circumstances such as illness, accidents, natural disasters, home emergencies, or other qualifying disruptions.

For sports enthusiasts, Sports PA (Personal Accident Insurance) is also available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. The Sports PA protection is the first of its kind to be offered in the events scene in Indonesia.

The claims process is equally seamless:
  1. Submit a claim directly to PT Asuransi Dayin Mitra (ADM)3 with the required documentation.
  2. Claims are reviewed, and eligible refunds are issued promptly.
“Beyond protecting local eventgoers, our collaboration with Ticket2U also encourages international audiences to travel to Indonesia to attend events with greater confidence. By offering coverage that protects against last-minute cancellations or disruptions, we are giving travellers the peace of mind to plan their trips without worrying about unexpected setbacks. This reflects our vision of making protection simple and relevant for today’s connected and mobile lifestyles across borders,” added Janet.

The partnership between Tune Protect and Ticket2U will continue to expand into other Southeast Asian markets, reinforcing both companies’ shared vision of delivering innovative, digital-first solutions that enhance customer experience and build confidence in event participation.

For more information on Ticket Refund Protection and Sports PA, visit https://www.ticket2u.id/blog/291


1 Indonesia Music Concert Trends & Fan Behaviours 2025 Survey
2 Applicable to events that have opted in to offer Ticket Refund Protection
3 PT Asuransi Dayin Mitra Tbk is the local insurance partner underwriting the insurance products
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