10 Bandara Indonesia Raih Penghargaan “Customer Experience” Terbaik

KOMPAS.COM – Sepuluh bandara yang ada di Indonesia meraih Airsport Survey Quality (ASQ) Awards 2024 dari Airports Council International (ACI).

ASQ Awards merupakan penghargaan yang diberikan kepada bandara atas customer experience terbaik kepada penumpang pesawat.

Penilaian ditetapkan melalui metode pengukuran global yang paling komprehensif dan terpercaya di industri aviasi.

Program didapat dengan menghimpun suara traveler melalui survei yang dilakukan di bandara-bandara dunia.

Terdapat 95 bandara di dunia yang mendapatkan ASQ Awards 2024.

Baca juga: Citilink Pindah ke Terminal 1 dan 2 Bandara Soekarno-Hatta per 15 Maret 2025

Dari jumlah tersebut, sepuluh bandara yang dikelola PT Angkasa Pura Indonesia (InJourney Airports) memenangkan penghargaan berbagai kategori.

Selain Indonesia bandara di Asia lain yang memenangkan penghargaan yakni 8 bandara di China, 7 bandara di India, 2 bandara di Oman, dan masing-masing 1 bandara di Korea Selatan, Singapura, Malaysia, Filipina, Saudi Arabia, Yordania, Bahrain dan Uni Emirat Arab.

Indonesia menjadi negara dengan jumlah bandara terbanyak yang berhasil meraih ASQ Awards 2024 untuk kawasan Asia.

Berikut daftar bandara di Indonesia yang berhasil meraih penghargaan ASQ Awards 2024:

1. Bandara Internasional Soekarno-Hatta

• Best Airport over 40 Million Passengers in Asia-Pacific

2. Bandara Internasional I Gusti Ngurah Rai

• Best Airport of 15 to 25 Million Passengers in Asia-Pacific

3. Bandara Internasional Juanda

• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• ACI World Director General's Roll of Excellence
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific

4. Bandara Internasional Sultan Hasanuddin

• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific
• Best ASQ Awards in all 5 Departure Categories

5. Bandara Internasional SAMS Sepinggan

• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific
• Best ASQ Awards in all 5 Departure Categories

6. Bandara Internasional Yogyakarta

• Best Airport of 2 to 5 Million Passengers in Asia-Pacific

7. Bandara Supadio

• Best Airport of 2 to 5 Million Passengers in Asia-Pacific

8. Bandara Sultan Mahmud Badaruddin II

• Best Airport of 2 to 5 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific

9. Bandara Jenderal Ahmad Yani

• Best Airport of 2 to 5 Million Passengers in Asia-Pacific
• ACI World Director General's Roll of Excellence

10. Bandara Pattimura

• Best Airport under 2 Million Passengers in Asia-Pacific

Baca juga: Imbas Bekasi Banjir, Perjalanan DAMRI Bekasi-Bandara Soekarno-Hatta Jadi Lebih Lama